PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Wig Company and UniWigs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

UniWigs

UniWigs

Has verified representatives
3.4
The Wig Company
UniWigs

The Wig Company and UniWigs Overview

Total reviews
154
39
Company responses
0
19
Issues resolved
0
0

The Wig Company was first mentioned on PissedConsumer on Mar 23, 2013 and since then this brand received 154 reviews. It is 115 reviews more than UniWigs received since May 23, 2014.

The Wig Company and UniWigs Consumer Ratings

Rank
31 out of 367 in Beauty Supplies and Equipment category
9 out of 367 in Beauty Supplies and Equipment category
Customer service
20 in category
14 in category
Product or Service Quality
27 in category
14 in category
Exchange, Refund and Cancellation Policy
18 in category
9 in category

According to consumer ratings and reviews, UniWigs ranks 22 points higher in the Beauty Supplies and Equipment category than The Wig Company. People gave The Wig Company 2 stars for Customer service criterion in Beauty Supplies and Equipment category and it is 89 points higher than the worst rated brand in this category. At the same time, UniWigs was rated 2.4 stars for Customer service criterion in this category and it is 95 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that UniWigs has a higher rating than The Wig Company. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave The Wig Company 1.8 stars and it is 83% greater than other in category. UniWigs however was rated 2.4 stars and it is 92% greater than other in category.

The Wig Company and UniWigs Rating Details

Customer service
2 (69 reviews)
2.4 (25 reviews)
Reviewer's quote

...NOT A HAPPY CUSTOMER..

June B

...Also, UniWigs customer service has been amazing. They have been incredibly responsive to any questions I have had. I was admittedly very nervous to buy a wig unseen online..

Jennifer
Product or Service Quality
2.2 (60 reviews)
3 (24 reviews)
Reviewer's quote

I need to know where my order is and why I havent received

Crystalynn

When I called customer service, they admitted it was a defect and that they have some quality issues? My friend from the June Penny group on Facebook said she had the same problem with uniwigs. She went to a salon and they told her that the topper wasn't made it real virgin remy hair. They use some...

Dalinda
Exchange, Refund and Cancellation Policy
1.8 (60 reviews)
2.4 (18 reviews)
Reviewer's quote

I have been waiting 3 months for a refund and still have not gotten it..

Johanna P

Especially if you are ordering from another country the exchange will be horrible. I ordered remy hair and received synthetic! It was horrible! Not only that, I ordered medium brown number 4 and the colour I got was the brown /red copper ?! Just awful. Even the style was completely wrong than the...

Zahida D

The Wig Company and UniWigs Pros and Cons

Pros
  • Usually good
  • Delivery
  • That i am always treated fairly
  • Easy ordering process
  • Great quality
  • Real human hair
Cons
  • There is no customer service on hold only to get cut off
  • Poor customer service
  • Not answering my emails
  • Return policy
  • Price
  • Customer service

The Wig Company and UniWigs Most Positive Reviews

Top rated reviews
5

I cannot exactly say what happened since it involved another employee that currently works there. She is to busy...

5

I ordered a lace closure in Feb of 2015. When I got it and had it installed by a professional it looked amazing and the...

The Wig Company and UniWigs Most Critical Reviews

Lowest rated reviews
1

I thought this was from the company I normally order from but this was my error but I thought I would give them a go. ...

1

I purchased a topper for my daughter because she was begging for one and it looks nothing like it did online. When I...

The Wig Company and UniWigs Latest Reviews

Recent published reviews

There have been over 70 complaints filed with the Better Business Bureau in Pennsyslvania. Apparently the company was so...

Read all 154 reviews
5

I’ve been buying and wearing human hair wigs for over 10 years and I must say, UniWigs takes the cake for quality and...

Read all 39 reviews

The Wig Company and UniWigs Products and Services

Most reviewed product and services
  • The Wig Company Wig (40 reviews)
  • The Wig Company Shipping Service (37 reviews)
  • The Wig Company Customer Care (21 reviews)
  • Uniwigs Wig (16 reviews)
  • Uniwigs Human Hair Wig (5 reviews)
  • Uniwigs Customer Care (4 reviews)