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  • 7 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 835 TOTAL REVIEWS
Rank
51 out of 252
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    853
  • SUCCESSFUL
    89%
  • AVG CALL DURATION
    02:07
  • ISSUES RESOLVED
    2%
Top Products and Services
1.7
67 reviews
1.9
62 reviews
1.8
57 reviews
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 44 TOTAL REVIEWS
Rank
437 out of 4270
in E-commerce category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    85
  • SUCCESSFUL
    85%
  • AVG CALL DURATION
    05:28
  • ISSUES RESOLVED
    1%
Top Products and Services
1.4
5 reviews
1.2
2 reviews
2.3
2 reviews
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

How would you compare Tradesy vs The Realreal?

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Anonymous
#1411753

Tradesy's communication/response team is not the most savvy. When the shoes were delivered, it took Tradesy 5 days to make the tracking status "delivered" so I was unable to receive a site credit.

My only option at the point was to relist the item.

That was a set up on Tradesy's end because they knew that if the tracking status remained "shipping" until the 5th day, I woudn't be able to return the shoes which are too big. I will be filing a formal complaint with the BBB and suing Tradesy to either receive a refund or a site credit.

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