PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tradesy and The Realreal as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tradesy
The Realreal

Tradesy and The Realreal Overview

Total reviews
1067
97
Company responses
0
0
Issues resolved
7
1

Tradesy and The Realreal Consumer Ratings

Rank
442 out of 2060 in Footwear and Clothing category
47 out of 399 in Job Search and Employment category
Customer service
283 in category
49 in category
Website
379 in category
33 in category
Product or Service Quality
345 in category
36 in category
Diversity of Products or Services
373 in category
29 in category

Tradesy and The Realreal Rating Details

Customer service
1.5 (459 reviews)
1.4 (56 reviews)
Reviewer's quote

...No one has reached out to me from the Tradesy company! Im very disappointed with the Lack of Customer Service and cooperation concerning this process!..

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...e for furniture - the total order amt was around $1300 - it calculated the shipping and handling at $1600!! I immediately assumed this was an error - I called customer service and they told me that in fact the calculation was correct! It is nearly impossible to purchase anything from The Real Real with these exorbitant freight charges. I was ...

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Website
2.3 (403 reviews)
2.4 (48 reviews)
Reviewer's quote

At first I was drawn to Tradesy because of the nice, clean looking website and they had a return policy that was very fair to sellers. So I started selling on Tradesy and at first it was fine but after a couple of months they started holding money from each sale longer and longer and taking...

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I think, overall, the only suggestions that I would make for the website is that every listing needs to have more in-depth descriptions and better closeups of the item - from all angles. They also need a better and more efficient way to answer questions. Despite that, I would definitely shop from...

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Product or Service Quality
1.8 (379 reviews)
1.9 (48 reviews)
Reviewer's quote

I needed assistance to update a listing and the customer service representative got back to me right away..

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...I have written and called TRR customer service several times and have received a lot of different excuses, a refund of the shipping costs, and today, a $100. 00 credit toward my next purchase. The latter while seemingly nice, is not what I am interested in...

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Diversity of Products or Services
2.4 (366 reviews)
2.4 (43 reviews)
Reviewer's quote

Unlike other high rated pre-owned fashion sellers, Tradesy has no way to review the authenticity of products or the representation of the products. Sellers are rude and do not provide documentation to verify the authenticity of products and may or may not represent it well. Once you receive the...

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I tried to purchase 6 home items. The total order was $1500 and the shipping and handling was $1700! I thought is was a mistake and I called. Did not get any help at all. I was told that this was the going rate! For example: I was interested in a mirror that cost $250 - it was coming out of the NJ...

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Tradesy and The Realreal Pros and Cons

Pros
  • Designer items for sale
  • Ease of selling
  • Design of the site
  • Shopping on their website
  • Website
  • Easy to use website
Cons
  • Customer service
  • Policies and procedures
  • Lack of customer service
  • Customer service
  • Them misrepresenting or losing my item
  • Return of products for sale via their consignment team

Tradesy and The Realreal Most Positive Reviews

Top rated reviews
5

TRADESY is awesome! I love the way the website looks and it's so easy to use. As a buyer, I've bought and returned...

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5

I purchased a used Prada handbag from this consignment company, and the picture looked good. Their shipping is slow, com...

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5

I have been reading the complaints regarding Tradesy, as well as complaints from buyers and sellers buying and selling r...

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5

I am on hold for nearly 25 mins.
Looking for a Chanel jacket in black or black w another color I’m a size 36. I would lik...

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Tradesy and The Realreal Most Critical Reviews

Lowest rated reviews
1

First, if the item does not fit, they give you store credit - not a refund. Second, the seller can take an indefinite...

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1

This review isn't for The RealReal's physical location nor for their office. This review is going to be based on their o...

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1

I ordered a LV for over $1300.00. Upon receiving the bag I knew instantly it was a fake. I sent it back and was assured...

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1

I spent several thousands of dollars with this company. The last sale I did with them was for 5 items. After almost 2...

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Tradesy and The Realreal Latest Reviews

Recent published reviews
No votes

I had lost my phone device including some credit cards. They made purchases and unauthorized transactions since my...

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1

I have sent three bags to TRR and after almost two months, they told me they only received one bag and they claimed...

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No votes

No routs found.... this is your message?

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No votes

I worked with Trish Burns in NJ Gave her my 2 sets of China sold Art painting sold men’s cufflinks sold Also sent 2...

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Tradesy and The Realreal Products and Services

Most reviewed product and services
  • Tradesy Customer Care (131 reviews)
  • Tradesy Marketplace (80 reviews)
  • Tradesy Account (74 reviews)
  • The Realreal Customer Care (21 reviews)
  • The Realreal Marketplace (9 reviews)
  • The Realreal Shipping Service (7 reviews)