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The Realreal
Tradesy

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

The Realreal

The Realreal

1.9
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 80 TOTAL REVIEWS
Rank
67 out of 456
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    154
  • SUCCESSFUL
    66%
  • AVG CALL DURATION
    05:41
  • ISSUES RESOLVED
    20%
Top Products and Services
1.8
19 reviews
1.1
7 reviews
1.7
5 reviews
Tradesy

Tradesy

1.8
  • 7 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1005 TOTAL REVIEWS
Rank
79 out of 456
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    1491
  • SUCCESSFUL
    85%
  • AVG CALL DURATION
    02:12
  • ISSUES RESOLVED
    7%
Top Products and Services
1.8
128 reviews
1.7
78 reviews
1.8
74 reviews

How would you compare The Realreal vs Tradesy?

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Anonymous
#1640703

The best way to resolve an issue regarding a counterfeit item,is to contact either the Better Business Bureau or Immigration and Customs Enforcement/Counterfeit Unit. Before you click to purchase anything claiming to be legit,be it handbags or jewelry, make sure you save the page your viewing and when you receive your item,photograph it.as for jewelry, make sure you take it to a reputable jeweler or even a pawn shop,and get it tested for gold content.and get it in writing or even record it with your phone.

Anonymous
#1411753

Tradesy's communication/response team is not the most savvy. When the shoes were delivered, it took Tradesy 5 days to make the tracking status "delivered" so I was unable to receive a site credit.

My only option at the point was to relist the item.

That was a set up on Tradesy's end because they knew that if the tracking status remained "shipping" until the 5th day, I woudn't be able to return the shoes which are too big. I will be filing a formal complaint with the BBB and suing Tradesy to either receive a refund or a site credit.

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