PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Realreal and Tradesy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Realreal
Tradesy

The Realreal and Tradesy Overview

Total reviews 98 1061
Company responses 0 0
Issues resolved 1 7

The Realreal and Tradesy Consumer Ratings

Rank
44 out of 409 in Job Search and Employment category
477 out of 2184 in Footwear and Clothing category
Customer service
50 in category
308 in category
Advertised vs Delivered
30 in category
321 in category
Website
34 in category
415 in category
Product or Service Quality
36 in category
391 in category

The Realreal and Tradesy Rating Details

Customer service
1.4 (56 reviews)
1.5 (463 reviews)
Reviewer's quote

...e for furniture - the total order amt was around $1300 - it calculated the shipping and handling at $1600!! I immediately assumed this was an error - I called customer service and they told me that in fact the calculation was correct! It is nearly impossible to purchase anything from The Real Real with these exorbitant freight charges. I was ...

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...No one has reached out to me from the Tradesy company! Im very disappointed with the Lack of Customer Service and cooperation concerning this process!..

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Advertised vs Delivered
1.6 (51 reviews)
1.8 (312 reviews)
Reviewer's quote

...I called again today and again today their ELITE delivery team has started sending me notices that my rugs and lamp will be delivered. Wow! Really? I deleted their app and won't do business with them ever again..

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I’m still waiting on the release of my money!!! What is going on! The item was delivered on April 22!!! This is absolutely ridiculous! Release my money ! What are you people doing?!..

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Website
2.4 (49 reviews)
2.3 (406 reviews)
Reviewer's quote

I think, overall, the only suggestions that I would make for the website is that every listing needs to have more in-depth descriptions and better closeups of the item - from all angles. They also need a better and more efficient way to answer questions. Despite that, I would definitely shop from...

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At first I was drawn to Tradesy because of the nice, clean looking website and they had a return policy that was very fair to sellers. So I started selling on Tradesy and at first it was fine but after a couple of months they started holding money from each sale longer and longer and taking...

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Product or Service Quality
1.8 (48 reviews)
1.8 (381 reviews)
Reviewer's quote

...I have written and called TRR customer service several times and have received a lot of different excuses, a refund of the shipping costs, and today, a $100. 00 credit toward my next purchase. The latter while seemingly nice, is not what I am interested in...

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I needed assistance to update a listing and the customer service representative got back to me right away..

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The Realreal and Tradesy Pros and Cons

Pros
  • Shopping on their website
  • Website
  • Easy to use website
  • Designer items for sale
  • Ease of selling
  • Design of the site
Cons
  • Customer service
  • Them misrepresenting or losing my item
  • Return of products for sale via their consignment team
  • Customer service
  • Policies and procedures
  • Lack of customer service

The Realreal and Tradesy Most Positive Reviews

Top rated reviews
5

I purchased a used Prada handbag from this consignment company, and the picture looked good. Their shipping is slow, com...

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5

TRADESY is awesome! I love the way the website looks and it's so easy to use. As a buyer, I've bought and returned...

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5

I am on hold for nearly 25 mins.
Looking for a Chanel jacket in black or black w another color I’m a size 36. I would lik...

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5

I have been reading the complaints regarding Tradesy, as well as complaints from buyers and sellers buying and selling r...

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The Realreal and Tradesy Most Critical Reviews

Lowest rated reviews
1

This review isn't for The RealReal's physical location nor for their office. This review is going to be based on their o...

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1

First, if the item does not fit, they give you store credit - not a refund. Second, the seller can take an indefinite...

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1

I spent several thousands of dollars with this company. The last sale I did with them was for 5 items. After almost 2...

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1

I ordered a LV for over $1300.00. Upon receiving the bag I knew instantly it was a fake. I sent it back and was assured...

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The Realreal and Tradesy Latest Reviews

Recent published reviews
1.6

DontGross I had to wear gloves melted candy pet hair dirty and CHEWED GUM brass was disconnected not repairable pipeinv...

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3

In addition to the extremely high commission fee, Tradesy will hold your money from being "available" for up to 3 weeks...

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5

I luv this place ! I haven't been to a mall in over a year !

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1

I was supposed to receive my purchase from Wednesday up to Saturday but still have not received it

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The Realreal and Tradesy Products and Services

Most reviewed product and services
  • The Realreal Marketplace (9 reviews)
  • The Realreal Shipping Service (7 reviews)
  • Tradesy Marketplace (80 reviews)
  • Tradesy Shipping Service (41 reviews)
  • Tradesy Seller Program (33 reviews)