PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Realreal and Tradesy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Realreal
Tradesy

The Realreal and Tradesy Overview

Total reviews
89
1016
Company responses
0
0
Issues resolved
1
7

Tradesy was first mentioned on PissedConsumer on Sep 1, 2013 and since then this brand received 1016 reviews. It is 927 reviews more than The Realreal received since Nov 20, 2015. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with The Realreal customer support team and Tradesy customer service.

The Realreal and Tradesy Consumer Ratings

Rank
72 out of 469 in Auctions and Marketplaces category
396 out of 2463 in Footwear and Clothing category
Customer service
80 in category
248 in category
Advertised vs Delivered
60 in category
227 in category
Website
57 in category
334 in category

The Realreal and Tradesy Rating Details

Customer service
1.3 (51 reviews)
1.5 (436 reviews)
Reviewer's quote

...Thus far the local luxury Manager has been very nice but we are getting no response from customer service on how they are going to fix our $1100 loss. This is just scratching the surface of problems with this company..

PissedConsumer1707599

this manager was not helpful at all but to only tell me their ruteen to convince the customer to go along. i wont fully blame the customer support, in most cases they have been very helpful and very nice, but in a situation where you feel uncomfortable and concerning safety, i felt they should of...

elle
Advertised vs Delivered
1.5 (46 reviews)
1.8 (291 reviews)
Reviewer's quote

I placed an order last week , they sent it to me but in the package were only 2 items (from 10!!!!!) I called them to let them know ( the box they sent wasn’t big enough to carry the 10 items, I even send forgot from the package and they they I have to deal with it with ups or just ask my bank)...

Ana L

...So they advertised it wrong and will only issue me store credit after i asked for a refund within 30 min after receiving the delivery they denied me days later...

Jimmy G
Website
2.3 (45 reviews)
2.3 (386 reviews)
Reviewer's quote

I think, overall, the only suggestions that I would make for the website is that every listing needs to have more in-depth descriptions and better closeups of the item - from all angles. They also need a better and more efficient way to answer questions. Despite that, I would definitely shop from...

Conley

At first I was drawn to Tradesy because of the nice, clean looking website and they had a return policy that was very fair to sellers. So I started selling on Tradesy and at first it was fine but after a couple of months they started holding money from each sale longer and longer and taking...

Constance H

The Realreal and Tradesy Pros and Cons

Pros
  • Shopping on their website
  • Website
  • Easy to use website
  • Designer items for sale
  • Ease of selling
  • Design of the site
Cons
  • Customer service
  • Them misrepresenting or losing my item
  • Return of products for sale via their consignment team
  • Customer service
  • Policies and procedures
  • Lack of customer service

The Realreal and Tradesy Most Positive Reviews

Top rated reviews
5

Update about The Realreal Company, I spoke to a Cosigner, and I was told that the lost item is now considered sold, acco...

5

TRADESY is awesome! I love the way the website looks and it's so easy to use. As a buyer, I've bought and returned...

The Realreal and Tradesy Most Critical Reviews

Lowest rated reviews
1

This review isn't for The RealReal's physical location nor for their office. This review is going to be based on their o...

1

First, if the item does not fit, they give you store credit - not a refund. Second, the seller can take an indefinite...

The Realreal and Tradesy Latest Reviews

Recent published reviews
1.6

I was really excited to use this site because it gave me the opportunity to purchase a bag that had been sold out pretty...

Read all 89 reviews

I love brain names hand bags. I have bought a lot from this store until few days ago, I bought Pierre Cardin bag for my...

Read all 1016 reviews

The Realreal and Tradesy Products and Services

Most reviewed product and services
  • The Realreal Customer Care (21 reviews)
  • The Realreal Marketplace (9 reviews)
  • The Realreal Shipping Service (7 reviews)
  • Tradesy Customer Care (128 reviews)
  • Tradesy Marketplace (80 reviews)
  • Tradesy Account (74 reviews)