PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Realreal and Tradesy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Realreal
Tradesy

The Realreal and Tradesy Overview

Total reviews
92
1024
Company responses
0
0
Issues resolved
1
7

Tradesy was first mentioned on PissedConsumer on Sep 1, 2013 and since then this brand received 1024 reviews. It is 932 reviews more than The Realreal received since Nov 20, 2015. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with The Realreal customer support team and Tradesy customer service.

The Realreal and Tradesy Consumer Ratings

Rank
42 out of 533 in Job Search and Employment category
366 out of 2293 in Footwear and Clothing category
Customer service
50 in category
260 in category
Advertised vs Delivered
30 in category
240 in category
Website
31 in category
351 in category

The Realreal and Tradesy Rating Details

Customer service
1.3 (53 reviews)
1.5 (439 reviews)
Reviewer's quote

...I have written and called TRR customer service several times and have received a lot of different excuses, a refund of the shipping costs, and today, a $100. 00 credit toward my next purchase. The latter while seemingly nice, is not what I am interested in...

Gina C

...giving it so stayed in a Box I open the Box finally about a week ago figured I'll use it for me and then I realize there's a alarm tag and their So I called customer service just to ask them what Should I do The lady was very polite she apologized couple of times she said hold on let me go get the supervisor She comes back after 15 minutes of waiting on the phone telling me that her Stupid visor...

PissedConsumer1536749
Advertised vs Delivered
1.6 (48 reviews)
1.8 (294 reviews)
Reviewer's quote

...I called again today and again today their ELITE delivery team has started sending me notices that my rugs and lamp will be delivered. Wow! Really? I deleted their app and won't do business with them ever again..

STACY S

...i bought a furla bag past monday and they said it was supposed to be delivered by wednesday, the tracking code said it was delivered but it WAS NOT. THEY PLAY WITH YOUR TIME AND MONEY. THEY THINK YOU ARE A CLOWN...

Mei L
Website
2.4 (46 reviews)
2.3 (388 reviews)
Reviewer's quote

I think, overall, the only suggestions that I would make for the website is that every listing needs to have more in-depth descriptions and better closeups of the item - from all angles. They also need a better and more efficient way to answer questions. Despite that, I would definitely shop from...

Conley

At first I was drawn to Tradesy because of the nice, clean looking website and they had a return policy that was very fair to sellers. So I started selling on Tradesy and at first it was fine but after a couple of months they started holding money from each sale longer and longer and taking...

Constance H

The Realreal and Tradesy Pros and Cons

Pros
  • Shopping on their website
  • Website
  • Easy to use website
  • Designer items for sale
  • Ease of selling
  • Design of the site
Cons
  • Customer service
  • Them misrepresenting or losing my item
  • Return of products for sale via their consignment team
  • Customer service
  • Policies and procedures
  • Lack of customer service

The Realreal and Tradesy Most Positive Reviews

Top rated reviews
5

I purchased a used Prada handbag from this consignment company, and the picture looked good. Their shipping is slow, com...

5

TRADESY is awesome! I love the way the website looks and it's so easy to use. As a buyer, I've bought and returned...

The Realreal and Tradesy Most Critical Reviews

Lowest rated reviews
1

This review isn't for The RealReal's physical location nor for their office. This review is going to be based on their o...

1

First, if the item does not fit, they give you store credit - not a refund. Second, the seller can take an indefinite...

The Realreal and Tradesy Latest Reviews

Recent published reviews
1.8

I purchased an expensive watch on TRR a week ago, and was eager to track its shipment. Every day I have been checking...

Read all 92 reviews
1

I bought a purse for 100 and it's horrible and a piece of crap. The stitching is coming apart and the purse keeps openin...

Read all 1024 reviews

The Realreal and Tradesy Products and Services

Most reviewed product and services
  • The Realreal Customer Care (21 reviews)
  • The Realreal Marketplace (9 reviews)
  • The Realreal Shipping Service (7 reviews)
  • Tradesy Customer Care (129 reviews)
  • Tradesy Marketplace (80 reviews)
  • Tradesy Account (74 reviews)