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The Realreal

1.8
?

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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 45 TOTAL REVIEWS
Rank
420 out of 4235
in E-commerce category
Rating Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    88
  • SUCCESSFUL
    85%
  • AVG CALL DURATION
    05:35
  • ISSUES RESOLVED
    3%
Top Products and Services
1.4
5 reviews
1.2
2 reviews
2.3
2 reviews

Tradesy

1.9
?

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  • 7 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 846 TOTAL REVIEWS
Rank
53 out of 281
in Auctions and Marketplaces category
Rating Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    913
  • SUCCESSFUL
    90%
  • AVG CALL DURATION
    02:09
  • ISSUES RESOLVED
    2%
Top Products and Services
1.7
67 reviews
1.9
63 reviews
1.8
58 reviews
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

How would you compare The Realreal vs Tradesy?

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Anonymous
#1411753

Tradesy's communication/response team is not the most savvy. When the shoes were delivered, it took Tradesy 5 days to make the tracking status "delivered" so I was unable to receive a site credit.

My only option at the point was to relist the item.

That was a set up on Tradesy's end because they knew that if the tracking status remained "shipping" until the 5th day, I woudn't be able to return the shoes which are too big. I will be filing a formal complaint with the BBB and suing Tradesy to either receive a refund or a site credit.

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