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The Realreal

1.8
?

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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 59 TOTAL REVIEWS
Rank
427 out of 4359
in E-commerce category
Rating Details
Customer service
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    111
  • SUCCESSFUL
    86%
  • AVG CALL DURATION
    05:52
  • ISSUES RESOLVED
    19%
Top Products and Services
1.8
14 reviews
1.1
7 reviews
1.7
3 reviews

Tradesy

1.9
?

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  • 7 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 927 TOTAL REVIEWS
Rank
65 out of 401
in Auctions and Marketplaces category
Rating Details
Customer service
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    1372
  • SUCCESSFUL
    91%
  • AVG CALL DURATION
    02:12
  • ISSUES RESOLVED
    7%
Top Products and Services
1.8
115 reviews
1.9
71 reviews
1.8
58 reviews

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Anonymous
#1640703

The best way to resolve an issue regarding a counterfeit item,is to contact either the Better Business Bureau or Immigration and Customs Enforcement/Counterfeit Unit. Before you click to purchase anything claiming to be legit,be it handbags or jewelry, make sure you save the page your viewing and when you receive your item,photograph it.as for jewelry, make sure you take it to a reputable jeweler or even a pawn shop,and get it tested for gold content.and get it in writing or even record it with your phone.

Anonymous
#1411753

Tradesy's communication/response team is not the most savvy. When the shoes were delivered, it took Tradesy 5 days to make the tracking status "delivered" so I was unable to receive a site credit.

My only option at the point was to relist the item.

That was a set up on Tradesy's end because they knew that if the tracking status remained "shipping" until the 5th day, I woudn't be able to return the shoes which are too big. I will be filing a formal complaint with the BBB and suing Tradesy to either receive a refund or a site credit.

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