PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ThredUP and The Realreal as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ThredUP
The Realreal

ThredUP and The Realreal Overview

Total reviews 787 98
Company responses 5 0
Issues resolved 9 1

ThredUP and The Realreal Consumer Ratings

Rank
399 out of 2095 in Footwear and Clothing category
47 out of 400 in Job Search and Employment category
Customer service
347 in category
48 in category
Website
385 in category
34 in category
Value for money
304 in category
23 in category
Product or Service Quality
316 in category
36 in category

ThredUP and The Realreal Rating Details

Customer service
1.4 (288 reviews)
1.4 (57 reviews)
Reviewer's quote

...Customer service is pretty much non-existent and shipping is slow as molasses..

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...e for furniture - the total order amt was around $1300 - it calculated the shipping and handling at $1600!! I immediately assumed this was an error - I called customer service and they told me that in fact the calculation was correct! It is nearly impossible to purchase anything from The Real Real with these exorbitant freight charges. I was ...

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Website
2.3 (263 reviews)
2.4 (48 reviews)
Reviewer's quote

During COVID I expected clean items cloths still smell like sweat and cheap perfume and the purses in horrible conditions definitely will not buy or suggest you to anyone please delete me on your website. I consider this as donation..

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I think, overall, the only suggestions that I would make for the website is that every listing needs to have more in-depth descriptions and better closeups of the item - from all angles. They also need a better and more efficient way to answer questions. Despite that, I would definitely shop from...

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Value for money
2.2 (246 reviews)
2.4 (5 reviews)
Reviewer's quote

...cleaned before sending it to me--how could this be advertised as "almost new"?! Due to this totally misleading advertising of the product, I request my full money back to my original credit card payment, including the shipping cost to me ($9. 64 Total), even though you say 'final sale' online. The shipping to me actually...

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...uidelines they've imposed in us, irregulardless of the ever shrinking possibility that we can realistically adhere to them, all but insures you won't get your money back, not to your original form of payment, though they're more than happy to issue store credit. I so enjoyed them in 2018 and 2019 but I'm done shopping the real real. ...

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Product or Service Quality
1.9 (245 reviews)
1.9 (48 reviews)
Reviewer's quote

...After several weeks I tried to inquire and could not get a customer service number or email and used this site to complain. A friend told me to use their Facebook page and that day I received communications and a day later my money was transferred!!..

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...I have written and called TRR customer service several times and have received a lot of different excuses, a refund of the shipping costs, and today, a $100. 00 credit toward my next purchase. The latter while seemingly nice, is not what I am interested in...

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ThredUP and The Realreal Pros and Cons

Pros
  • Affordable clothing and shoes
  • Recycling of clothing
  • Good selection good prices
  • Shopping on their website
  • Website
  • Easy to use website
Cons
  • Poor customer service
  • Feeling like i was scammed
  • Not able to reach costumer service
  • Customer service
  • Them misrepresenting or losing my item
  • Return of products for sale via their consignment team

ThredUP and The Realreal Most Positive Reviews

Top rated reviews
5

A pop up came up stating the that if I downloaded the app I would get free shipping so I decided to make a purchase...

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5

I purchased a used Prada handbag from this consignment company, and the picture looked good. Their shipping is slow, com...

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5

I returned two dresses and did not receive credit on my accojnt

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5

I am on hold for nearly 25 mins.
Looking for a Chanel jacket in black or black w another color I’m a size 36. I would lik...

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ThredUP and The Realreal Most Critical Reviews

Lowest rated reviews
1

ThredUP.com is an online consignment store based in SF CA but with a Cambridge MA phone no. On their website for the pas...

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1

This review isn't for The RealReal's physical location nor for their office. This review is going to be based on their o...

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1

Wow was I taken. I placed an order for 25 items (the maximum) from Thredup. It was my first order and I was amazed at...

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1

I spent several thousands of dollars with this company. The last sale I did with them was for 5 items. After almost 2...

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ThredUP and The Realreal Latest Reviews

Recent published reviews
No votes

I found your website and ordered two pair of jeans size 10. I got only one pair and the pair I got is a size 5. You...

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2.4

Beyond their wholly disingenuous practice of heavily over-rating the condition of their garments and their stance of zer...

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1

I just received order #26282520, red print cardigan, ordered 9/2/20, and and extremely disappointed because it is not at...

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1

I have sent three bags to TRR and after almost two months, they told me they only received one bag and they claimed...

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ThredUP and The Realreal Products and Services

Most reviewed product and services
  • Thredup Customer Care (147 reviews)
  • Thredup Shipping Service (89 reviews)
  • Thredup Trade-in (44 reviews)
  • The Realreal Customer Care (21 reviews)
  • The Realreal Marketplace (9 reviews)
  • The Realreal Shipping Service (7 reviews)