PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ThredUP and The Realreal as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ThredUP
The Realreal

ThredUP and The Realreal Overview

Total reviews
516
92
Company responses
5
0
Issues resolved
5
1

ThredUP was first mentioned on PissedConsumer on Mar 17, 2015 and since then this brand received 516 reviews. It is 424 reviews more than The Realreal received since Nov 20, 2015. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with ThredUP customer support team and The Realreal customer service.

ThredUP and The Realreal Consumer Ratings

Rank
375 out of 2295 in Footwear and Clothing category
42 out of 534 in Job Search and Employment category
Customer service
312 in category
50 in category
Website
348 in category
31 in category
Product or Service Quality
285 in category
33 in category

ThredUP and The Realreal Rating Details

Customer service
1.4 (205 reviews)
1.3 (53 reviews)
Reviewer's quote

...Customer service does not reach out in a timely manner, the only resolution they give you is sorry for the inconvenience here is a refund. How does that sold anything?..

PissedConsumer1768168

...I have written and called TRR customer service several times and have received a lot of different excuses, a refund of the shipping costs, and today, a $100. 00 credit toward my next purchase. The latter while seemingly nice, is not what I am interested in...

Gina C
Website
2.3 (188 reviews)
2.4 (46 reviews)
Reviewer's quote

...Their website is terrible. I tried to delete my account but could not do so..

PissedConsumer1767009

I think, overall, the only suggestions that I would make for the website is that every listing needs to have more in-depth descriptions and better closeups of the item - from all angles. They also need a better and more efficient way to answer questions. Despite that, I would definitely shop from...

Conley
Product or Service Quality
1.9 (185 reviews)
1.9 (46 reviews)
Reviewer's quote

...No response whatsoever from customer service. Thoroughly disgusted..

Brecklynn

...Thus far the local luxury Manager has been very nice but we are getting no response from customer service on how they are going to fix our $1100 loss. This is just scratching the surface of problems with this company..

PissedConsumer1707599

ThredUP and The Realreal Pros and Cons

Pros
  • Affordable clothing and shoes
  • Good selection good prices
  • Great website
  • Shopping on their website
  • Website
  • Easy to use website
Cons
  • Poor customer service
  • Being deceived
  • Not able to reach costumer service
  • Customer service
  • Them misrepresenting or losing my item
  • Return of products for sale via their consignment team

ThredUP and The Realreal Most Positive Reviews

Top rated reviews
5

A pop up came up stating the that if I downloaded the app I would get free shipping so I decided to make a purchase...

5

I purchased a used Prada handbag from this consignment company, and the picture looked good. Their shipping is slow, com...

ThredUP and The Realreal Most Critical Reviews

Lowest rated reviews
1

ThredUP.com is an online consignment store based in SF CA but with a Cambridge MA phone no. On their website for the pas...

1

This review isn't for The RealReal's physical location nor for their office. This review is going to be based on their o...

ThredUP and The Realreal Latest Reviews

Recent published reviews
1

Customers need to pay more attention to the items they are purchasing, I have seen a few items that are being sold for m...

Read all 516 reviews
1.8

I purchased an expensive watch on TRR a week ago, and was eager to track its shipment. Every day I have been checking...

Read all 92 reviews

ThredUP and The Realreal Products and Services

Most reviewed product and services
  • Thredup Customer Care (122 reviews)
  • Thredup Shipping Service (68 reviews)
  • Thredup Trade-in (44 reviews)
  • The Realreal Customer Care (21 reviews)
  • The Realreal Marketplace (9 reviews)
  • The Realreal Shipping Service (7 reviews)