PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Realreal and ThredUP as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Realreal
ThredUP

The Realreal and ThredUP Overview

Total reviews
92
516
Company responses
0
5
Issues resolved
1
5

ThredUP was first mentioned on PissedConsumer on Mar 17, 2015 and since then this brand received 516 reviews. It is 424 reviews more than The Realreal received since Nov 20, 2015. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with The Realreal customer support team and ThredUP customer service.

The Realreal and ThredUP Consumer Ratings

Rank
42 out of 534 in Job Search and Employment category
375 out of 2294 in Footwear and Clothing category
Customer service
50 in category
312 in category
Advertised vs Delivered
30 in category
238 in category
Website
31 in category
348 in category

The Realreal and ThredUP Rating Details

Customer service
1.3 (53 reviews)
1.4 (205 reviews)
Reviewer's quote

...I have written and called TRR customer service several times and have received a lot of different excuses, a refund of the shipping costs, and today, a $100. 00 credit toward my next purchase. The latter while seemingly nice, is not what I am interested in...

Gina C

...Customer service does not reach out in a timely manner, the only resolution they give you is sorry for the inconvenience here is a refund. How does that sold anything?..

PissedConsumer1768168
Advertised vs Delivered
1.6 (48 reviews)
1.8 (179 reviews)
Reviewer's quote

...I called again today and again today their ELITE delivery team has started sending me notices that my rugs and lamp will be delivered. Wow! Really? I deleted their app and won't do business with them ever again..

STACY S

...FedEx has shown the delivery pending this whole time but when I had contacted FedEx, they gave me accurate tracking showing that it was delivered via USPS 3 weeks ago. I have told several "customer service agents" this information. But their customer service chat and email is an absolute joke...

Khai
Website
2.4 (46 reviews)
2.3 (188 reviews)
Reviewer's quote

I think, overall, the only suggestions that I would make for the website is that every listing needs to have more in-depth descriptions and better closeups of the item - from all angles. They also need a better and more efficient way to answer questions. Despite that, I would definitely shop from...

Conley

...Their website is terrible. I tried to delete my account but could not do so..

PissedConsumer1767009

The Realreal and ThredUP Pros and Cons

Pros
  • Shopping on their website
  • Easy to use website
  • Website
  • Affordable clothing and shoes
  • Good selection good prices
  • Great website
Cons
  • Customer service
  • Them misrepresenting or losing my item
  • Return of products for sale via their consignment team
  • Being deceived
  • Poor customer service
  • Being ripped off

The Realreal and ThredUP Most Positive Reviews

Top rated reviews
5

I purchased a used Prada handbag from this consignment company, and the picture looked good. Their shipping is slow, com...

5

A pop up came up stating the that if I downloaded the app I would get free shipping so I decided to make a purchase...

The Realreal and ThredUP Most Critical Reviews

Lowest rated reviews
1

This review isn't for The RealReal's physical location nor for their office. This review is going to be based on their o...

1

ThredUP.com is an online consignment store based in SF CA but with a Cambridge MA phone no. On their website for the pas...

The Realreal and ThredUP Latest Reviews

Recent published reviews
1.8

I purchased an expensive watch on TRR a week ago, and was eager to track its shipment. Every day I have been checking...

Read all 92 reviews
1

Customers need to pay more attention to the items they are purchasing, I have seen a few items that are being sold for m...

Read all 516 reviews

The Realreal and ThredUP Products and Services

Most reviewed product and services
  • The Realreal Customer Care (21 reviews)
  • The Realreal Marketplace (9 reviews)
  • The Realreal Shipping Service (7 reviews)
  • Thredup Customer Care (122 reviews)
  • Thredup Shipping Service (68 reviews)
  • Thredup Trade-in (44 reviews)