PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Realreal and ThredUP as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Realreal
ThredUP

The Realreal and ThredUP Overview

Total reviews 98 817
Company responses 0 5
Issues resolved 1 10

The Realreal and ThredUP Consumer Ratings

Rank
44 out of 409 in Job Search and Employment category
417 out of 2193 in Footwear and Clothing category
Customer service
51 in category
374 in category
Advertised vs Delivered
30 in category
332 in category
Website
34 in category
421 in category
Product or Service Quality
36 in category
358 in category

The Realreal and ThredUP Rating Details

Customer service
1.4 (56 reviews)
1.4 (307 reviews)
Reviewer's quote

...e for furniture - the total order amt was around $1300 - it calculated the shipping and handling at $1600!! I immediately assumed this was an error - I called customer service and they told me that in fact the calculation was correct! It is nearly impossible to purchase anything from The Real Real with these exorbitant freight charges. I was ...

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... size 8 how do i resolve this issue or possibly speak to someone from the company for guidance ?i dont because they make it impossible to do so, no one on one customer service and one big headache not worth it at all, nothing but complaints from other customers I really wish that Id seen it all before I ordered anything because I would have saved myself from the hassle....

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Advertised vs Delivered
1.6 (51 reviews)
1.8 (264 reviews)
Reviewer's quote

...I called again today and again today their ELITE delivery team has started sending me notices that my rugs and lamp will be delivered. Wow! Really? I deleted their app and won't do business with them ever again..

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I am awaiting for 2 package, both of the are supposed to be delivered on 10/01. Today is 10/11. Nothing yet..

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Website
2.4 (49 reviews)
2.2 (279 reviews)
Reviewer's quote

I think, overall, the only suggestions that I would make for the website is that every listing needs to have more in-depth descriptions and better closeups of the item - from all angles. They also need a better and more efficient way to answer questions. Despite that, I would definitely shop from...

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Return assurance is paid so that when consigning clothing to them, any items which do not meet their quality standards for sale on their website are mailed back to you, rather than be recycled (and no-they do not nor have they ever given a tax donation receipt for recycling items, regardless of...

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Product or Service Quality
1.8 (48 reviews)
1.9 (262 reviews)
Reviewer's quote

...I have written and called TRR customer service several times and have received a lot of different excuses, a refund of the shipping costs, and today, a $100. 00 credit toward my next purchase. The latter while seemingly nice, is not what I am interested in...

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...No phone number, no email address nothing for customer support or service Save your money and shop elsewhere!..

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The Realreal and ThredUP Pros and Cons

Pros
  • Shopping on their website
  • Website
  • Easy to use website
  • Affordable clothing and shoes
  • Recycling of clothing
  • Good selection good prices
Cons
  • Customer service
  • Them misrepresenting or losing my item
  • Return of products for sale via their consignment team
  • Poor customer service
  • Not able to reach costumer service
  • Feeling like i was scammed

The Realreal and ThredUP Most Positive Reviews

Top rated reviews
5

I purchased a used Prada handbag from this consignment company, and the picture looked good. Their shipping is slow, com...

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5

A pop up came up stating the that if I downloaded the app I would get free shipping so I decided to make a purchase...

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5

I am on hold for nearly 25 mins.
Looking for a Chanel jacket in black or black w another color I’m a size 36. I would lik...

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5

I returned two dresses and did not receive credit on my accojnt

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The Realreal and ThredUP Most Critical Reviews

Lowest rated reviews
1

This review isn't for The RealReal's physical location nor for their office. This review is going to be based on their o...

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1

ThredUP.com is an online consignment store based in SF CA but with a Cambridge MA phone no. On their website for the pas...

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1

I spent several thousands of dollars with this company. The last sale I did with them was for 5 items. After almost 2...

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1

Wow was I taken. I placed an order for 25 items (the maximum) from Thredup. It was my first order and I was amazed at...

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The Realreal and ThredUP Latest Reviews

Recent published reviews
1.6

DontGross I had to wear gloves melted candy pet hair dirty and CHEWED GUM brass was disconnected not repairable pipeinv...

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1.3

This company gives you very limited contact options because it is the most unprofessional online business Ive ever...

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5

I luv this place ! I haven't been to a mall in over a year !

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No votes

All good!!! Thank you so much

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The Realreal and ThredUP Products and Services

Most reviewed product and services
  • The Realreal Marketplace (9 reviews)
  • The Realreal Shipping Service (7 reviews)
  • Thredup Shipping Service (86 reviews)
  • Thredup Trade-in (44 reviews)
  • Thredup Marketplace (31 reviews)