PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tidy and The Maids as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tidy
The Maids

Tidy and The Maids Overview

Total reviews
152
67
Company responses
0
0
Issues resolved
1
0

Tidy and The Maids Consumer Ratings

Rank
74 out of 485 in Cleaning Services category
44 out of 485 in Cleaning Services category
Customer service
50 in category
35 in category
Advertised vs Delivered
36 in category
21 in category
Reliability
43 in category
21 in category
Website
51 in category
49 in category

Tidy and The Maids Rating Details

Customer service
1.2 (72 reviews)
1.6 (16 reviews)
Reviewer's quote

Also, customer service is horrible - did not respond to text or email inquiry promptly enough to resolve problem as it was happening, then did not respond promptly or sometimes at all in the attempt to resolve the issue afterwards. They refused to give a refund or credit or take responsibility -...

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...their *** work really left me in a bind as I have to hand over the property tomorrow!! Guess me and my wife will be the cleaning service tonight that I thought I hired..

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Advertised vs Delivered
1.2 (66 reviews)
1.9 (11 reviews)
Reviewer's quote

I have a small apartment. Was excited about this cleaning company but did think it was odd that they charged me $90 before the service took place but let it slide.. One "Nicole" came to my house and clean she was dressed very unprofessional and appeared under the influence of marijuana. The...

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...Several days later when my stove was delivered, I noticed the tile in the kitchen was only wiped and the rim of the tile was untouched. My bathroom door wasn't cleaned, and the back entryway untouched. For $240+tips, I could have done a better job...

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Reliability
1.2 (66 reviews)
2.1 (17 reviews)
Reviewer's quote

Website and "tidy concierge email service" provide very limited access to resolve problems. Company has a policy of charging credit cards in advance for services and will not reverse over charges or charges in error. I keep getting the same email loop. quite frustrating. I'm only out $122 dollars...

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We hired The Maids for their service on a by-weekly basis for the past 11 years today was the last straw as their lack of reliability combined with their habit of breaking things and hiding the damage is totally unacceptable. A somewhat less important issue is that using Maids that can understand...

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Website
1.8 (63 reviews)
1.8 (13 reviews)
Reviewer's quote

It’s hilarious how their website only shows 5 star reviews they most likely paid for or wrote themselves. They treat the cleaners terrible and the clients, they purposely make it so you barely make any money because they control our schedule and give you impossible demands. You can never talk to a...

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I had the Maids clean my house a little over 2 weeks ago. The cleaning was acceptaBLE, BUT I had requested a price for every two weeks & for every four weeks. The day of the cleaning, I was told I would be called the next day with those prices. I NEVER got that call. I have called them about 4-5...

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Tidy and The Maids Pros and Cons

Pros
  • Nice marketing
  • No pros
  • User friendly app
  • Way they cleaned the kitchen
  • In the beginning the workers seemed ok
  • Cleaning of the kitchen
Cons
  • Unauthorized charges
  • Quality of work - specific areas of emphasis
  • That they did not do what they said they would do
  • Lack of communication
  • No one spoke english
  • Lack of professionalism

Tidy and The Maids Most Positive Reviews

Top rated reviews
5

There were a list of things that I needed and I accept the terms & conditions.

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5

I needed help getting my home ready for guest and they exceeded my expectations! Very lovely and kind as well. I will...

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3.8

I need confirmation about my cleaning tomorrow September 29 2018 @8:00 am at 2839 west esperanza Drive Rialto Calif...

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5

I work this company it's ok but I really need to get my w2 I can't go and pick it up rather some one mail it to me...

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Tidy and The Maids Most Critical Reviews

Lowest rated reviews
1

I just checked my credit card statement and found GoTidy charging me for cleanings that were not performed, charging an...

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1

Run! Dont walk but RUN! Where do I begin. We have a 3 bedroom 1 bath home that we needed cleaned for an appraisial....

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1

I am beginning to think that this is not a real service but some sort of sham. I have had multiple horrible experiences...

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1

They charged my client $520.00 for a small one bedroom apartment. They did a horrible job and didn't clean the kitchen...

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Tidy and The Maids Latest Reviews

Recent published reviews
No votes

Promised discount charged 57.00
Requesting refund. No call no show

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1

We were scheduled to have The Maids to come out today. We received a call yesterday that were coming out between...

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1.6

I have a small apartment. Was excited about this cleaning company but did think it was odd that they charged me $90...

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No votes

Just read the maids was the favorite of the readers choice in the Sunday paper. I was ready to call them tomorrow...

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Tidy and The Maids Products and Services

Most reviewed product and services
  • Tidy Customer Care (39 reviews)
  • Tidy House Cleaning Service (30 reviews)
  • Tidy Cleaning Service (27 reviews)
  • The Maids Cleaning Service (26 reviews)
  • The Maids House Cleaning Service (11 reviews)
  • The Maids Customer Care (6 reviews)