PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wayfair and The Interior Gallery as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wayfair
The Interior Gallery

Wayfair and The Interior Gallery Overview

Total reviews 1955 57
Company responses 0 0
Issues resolved 16 2

Wayfair and The Interior Gallery Consumer Ratings

Rank
150 out of 1531 in Furniture and Decor category
313 out of 1531 in Furniture and Decor category
Customer service
107 in category
185 in category
Delivery Service
175 in category
229 in category
Product or Service Quality
127 in category
257 in category
Website
167 in category
178 in category

Wayfair and The Interior Gallery Rating Details

Customer service
2.1 (770 reviews)
1.6 (24 reviews)
Reviewer's quote

...Very pleasant and helpful customer service. Thanks so much..

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The Worst Company to order online, Rude and irresponsible customer service, total rip-off, not recommend at all, after sale they don't care about anything. Buyers be awareness. I wish there was negative rating, so I could give them negative unlimited, rating..

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Delivery Service
2.4 (685 reviews)
2.1 (15 reviews)
Reviewer's quote

...Sunday May 10 I received a call from the delivery service that there were 30 minutes out. I hurried home only to find out that my items were not on the truck. I realized thief error not Wayfair...

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Very Rude and unprofessional costumer service as well as unethical and misleading business. I bought a vanity, a toilet and a faucet from The Interior Gallerie, the shipping was free and I asked if they can do expedite shipping and they said yes and charged me $100 for that but send the items...

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Product or Service Quality
2.3 (640 reviews)
1.6 (20 reviews)
Reviewer's quote

...The customer service person I spoke to was very helpful though and I really appreciate his help and effort to finding a solution..

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The customer service rep then told us that it was supposed to look like that and that it was completely installable. We had the trucking company redeliver the toilet and the plumbers found it was not installable and the back screws that went into the holes were impossible to affix. Tried several...

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Website
2.7 (637 reviews)
2.5 (17 reviews)
Reviewer's quote

Website says that my stuff been delivered I waited nothing came its 11 o'clock after 11 I don't think anything is coming today where is my stuff I need emergency clarify that situation I paid for the stuff it says it is delivered its not here fix it I immediately!!! Its frustrated!!! Upset and...

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...far, only one big issue, wait a huge issue! The dimentions are incorrect and theinteriorgallery knows about it but refuse to change the description on the website, the length is ok only a bit off, but the width is almost 4" narrower, they say it's hand made so non of them are perfect, everyone with a half a brain knows that's bs. Overall not a bad tub at all, I have installed hundreds of tubs in my life but this is a first experience that I had of this...

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Wayfair and The Interior Gallery Pros and Cons

Pros
  • Customer service
  • Completely careless customer service agent
  • Dissatisfied
  • Offered to send touch up paint
  • Customer service
  • Beautiful product
Cons
  • Customer service
  • Delivery
  • Delivery service
  • Very little effort to fix my problem
  • No service after sale
  • Website misleading

Wayfair and The Interior Gallery Most Positive Reviews

Top rated reviews
5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

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5

My wife and I placed an order for 2 mirrors and panicked after reading some of the company reviews so we emailed them...

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5

they have resolved every issue I had with them! when my order didnt show up they promptly sent me a replacement order...

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5

I had no problem they did exactly what they told me and even with my rush order they were on time I'm going to use them...

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Wayfair and The Interior Gallery Most Critical Reviews

Lowest rated reviews
1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

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1

This is a fake company and a scam. Please stay away. There is zero customer service. You are lucky if your product is no...

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1

Coupon code was entered for an item being purchase.
Their billing system accepted code and order - no issues whatsoever....

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1

"Anyone interested in joining us in filing a complaint with the Attorney General of Texas, please feel free to call 248...

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Wayfair and The Interior Gallery Latest Reviews

Recent published reviews
3.2

It took 2 days to read directions and assemble. There are significant gaps where the doors meet the top piece as well as...

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No votes

No complaints best costumer service

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No votes

I tried numerous times to call Wayfair but was unable to even get connected to anyone. Im really disappointed, as this...

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1

The Worst Company to order online, Rude and irresponsible customer service, total rip-off, not recommend at all, after...

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Wayfair and The Interior Gallery Products and Services

Most reviewed product and services
  • Wayfair Customer Care (213 reviews)
  • Wayfair Shipping Service (160 reviews)
  • Wayfair Credit Card (47 reviews)
  • The Interior Gallery Shipping Service (3 reviews)
  • The Interior Gallery Bathtub (3 reviews)
  • The Interior Gallery Customer Care (3 reviews)