PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Hartford and Travelers Insurance Company as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Hartford
Travelers Insurance Company

The Hartford and Travelers Insurance Company Overview

Total reviews
125
247
Company responses
0
0
Issues resolved
2
1

The Hartford and Travelers Insurance Company Consumer Ratings

Rank
189 out of 1051 in Insurance category
226 out of 1051 in Insurance category
Customer service
151 in category
170 in category
Billing Practices
133 in category
165 in category
Product or Service Quality
166 in category
194 in category
Reliability
92 in category
166 in category

The Hartford and Travelers Insurance Company Rating Details

Customer service
1.3 (57 reviews)
1.2 (91 reviews)
Reviewer's quote

I was even told by two different The Hartford customer service reps that If there was no claim, they would have accepted the late payment and reinstated the policy. But, since there is a claim, we cannot. So, for a difference of 10 days and $56, my mother lost her home and all her possessions and...

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...Customer service is okay. But don’t have an accident! They don’t collect from the at fault driver (I was rear ended and had to pay. ) So you pay thru the nose despite not causing the accident...

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Billing Practices
1.5 (43 reviews)
1.3 (57 reviews)
Reviewer's quote

Watching my friends family going through *** as a result of poor practices. I would never even consider using this agency..

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My address was changed to my billing address but my residence address should have stay the same and you double my bill because of your customer Service representative mistake. ..

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Product or Service Quality
1.3 (43 reviews)
1.2 (63 reviews)
Reviewer's quote

...You have a responsibility to make sure these are quality companies which are deserving of AARP members' trust..

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...They take all payments quickly, but their consumer service is fully prepared with their nefarious machinations..

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Reliability
1.4 (42 reviews)
1.1 (67 reviews)
Reviewer's quote

Have LTD with Hartford. Every 3 months sending Me forms stating my Doctor has not filled out and it is my responsibility to get it done by a certain date. Their authorization form wants everything from total education, total life history, all banking information, all medical history, etc. Only to...

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"thugs"Deceitful Liars.....(report them to the insurance commissioner as fast as you can)

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The Hartford and Travelers Insurance Company Pros and Cons

Pros
  • Inital startup was easy
  • Violated the law and eeoc
  • Possibility of a discount
  • Initial customer service
  • Auto insurance rates
  • Overall claim agent alex was very nice
Cons
  • Wouldnt recommend to an enemy
  • Rate increase
  • Poor customer service
  • Customer service
  • Worse insurance company ever
  • Claims department

The Hartford and Travelers Insurance Company Most Positive Reviews

Top rated reviews
5

I didn't get My bill in the mail!! Please mail to Me asap as usual!! Thank You!! Have a Blessed and Prosperous Day!!!...

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5

I am a high level gymnastics coach, one of the most successful in USA history. I seriously injured my shoulder...

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3.3

policy # 55PHF431188 yes i would like to cancel the policy on my 1994 Ford Ranger not running so would you please...

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5

Emailed me a copy of my declaration

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The Hartford and Travelers Insurance Company Most Critical Reviews

Lowest rated reviews
1

My wife and I and our children are co-owners of a family run LLC business. We obtained Workers Comp Insurance coverage...

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1

I was hit by a person with travelers insurance and the drug out the claims process claiming they had a back log of claim...

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1

It is a disgrace to allow a money grubbing company like The Hartford to be endorsed by AARP. Are you kidding? My husba...

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1

Travelers insurance is a very unethical company, they will try and intimidate anyone that files a workers compensation...

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The Hartford and Travelers Insurance Company Latest Reviews

Recent published reviews
3

In MA all the grooming shops were ORDERED shut. OKAY and I have a policy through The Hartford and would LIKE to get...

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1

My car got stolen. And for 4 months they don't want to pay for the car or car rental or anything. Even I got full...

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1.4

Wrong number no new number referred

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1

Fake transcripts are being submitted to the courts by travelers.

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The Hartford and Travelers Insurance Company Products and Services

Most reviewed product and services
  • The Hartford Auto Insurance (39 reviews)
  • The Hartford Homeowners Insurance (9 reviews)
  • The Hartford Claim (7 reviews)
  • Travelers Insurance Company Claim (52 reviews)
  • Travelers Insurance Company Workers Compensation Claim (29 reviews)
  • Travelers Insurance Company Auto Insurance (26 reviews)