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The Grand Mayan

Hotels and Resorts
  • 7 ISSUES RESOLVED
  • 62 TOTAL REVIEWS
  • $400K CLAIMED LOSSES
  • $13.2K AVERAGE LOSS
2.5
Staff
Location
Customer service
Website
Exchange, Refund and Cancellation Policy
  • Resort 2
  • People at the front desk 1

Customers don't like

  • Being scammed4
  • Misrepresentation2
  • Hard sell1
  • Waste of my precious vacation time1
  • Inaccurate description1
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Wyndham Hotels And Resorts

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 322 TOTAL REVIEWS
  • $630K CLAIMED LOSSES
  • $6.4K AVERAGE LOSS
1.9
Staff
Location
Customer service
Website
Exchange, Refund and Cancellation Policy
  • Sheets and towels were white 2
  • Ease in booking on the phone 2
  • Rooms are always clean and nice 2
  • Website easy to use 1
  • Where we stay 1

Customers don't like

  • Deception3
  • Long wait times on phone2
  • Salespeople2
  • Staff was not friendly or welcoming2
  • Unclean room2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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