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The Grand Mayan

Hotels and Resorts
  • 7 ISSUES RESOLVED
  • 62 TOTAL REVIEWS
  • $400K CLAIMED LOSSES
  • $13.2K AVERAGE LOSS
2.5
Staff
Customer service
Location
Website
Exchange, Refund and Cancellation Policy
  • Resort 2
  • People at the front desk 1

Customers don't like

  • Being scammed4
  • Misrepresentation2
  • Waste of my precious vacation time1
  • Inaccurate description1
  • Hard sell1
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Westgate Resorts

Hotels and Resorts
  • 2 ISSUES RESOLVED
  • 542 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $8.2K AVERAGE LOSS
1.9
Staff
Customer service
Location
Website
Exchange, Refund and Cancellation Policy
  • Location 12
  • Amenities 7
  • Places showed to us 5
  • Northing 5
  • Nice facility 5

Customers don't like

  • Fees4
  • Your pushy sales men that dont take no for answer3
  • Service3
  • Poor customer service3
  • Dirty room3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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