PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zerorez and The Cleaning Authority as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zerorez
The Cleaning Authority

Zerorez and The Cleaning Authority Overview

Total reviews
157
298
Company responses
0
0
Issues resolved
1
2

The Cleaning Authority was first mentioned on PissedConsumer on Nov 29, 2007 and since then this brand received 298 reviews. It is 141 reviews more than Zerorez received since Apr 25, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Zerorez customer support team and The Cleaning Authority customer service.

Zerorez and The Cleaning Authority Consumer Ratings

Rank
50 out of 829 in Cleaning Services category
46 out of 829 in Cleaning Services category
Product or Service Quality
31 in category
33 in category
Customer service
35 in category
45 in category
Staff
34 in category
41 in category

According to consumer ratings and reviews, The Cleaning Authority ranks 4 points higher in the Cleaning Services category than Zerorez. People gave Zerorez 1.8 stars for Product or Service Quality criterion in Cleaning Services category and it is 90 points higher than the worst rated brand in this category. At the same time, The Cleaning Authority was rated 1.7 stars for Product or Service Quality criterion in this category and it is 88 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Zerorez has a higher rating than The Cleaning Authority. Regarding Staff criterion, consumers gave Zerorez 1.9 stars and it is 72% greater than other in category. The Cleaning Authority however was rated 1.7 stars and it is 66% greater than other in category.

Zerorez and The Cleaning Authority Rating Details

Product or Service Quality
1.8 (77 reviews)
1.7 (81 reviews)
Reviewer's quote

We had our air ducts ckeaned two weeks ago. Hours after the cleaning, we could barely breath. Called the company to come back and check the problem. Did a reclean. Still smell dust every time the AC comes on! Even the dog is coughing, now! Have no idea hiw to fix this problem.

Glenna W

All these accusations about products are plain out lies, TCA dilutes all their products because they come in concentrated form, they are peroxide based and therefore are clear, no coloring is needed or added. Why if your going to wash or launder towels would you not throw in some detergent, stinky...

PissedConsumer1623171
Customer service
1.7 (73 reviews)
1.4 (88 reviews)
Reviewer's quote

...Unacceptable service..

Yaneth H

I have had had the cleaning authority for years now Makeda and her team could not give better service always on time professional and my house always looks great when I return with some extra personal touches such as pillow arrangments etc' please do not change my team Phyllis moore..

Phyllis M
Staff
1.9 (70 reviews)
1.7 (77 reviews)
Reviewer's quote

...with via the veterans organizations and connected with the group I belong to called The "Rotary Club" I don't know who the thieves are, whether it the staff who trains the employees or the employees themselves because they are under such pressure by management to "sell up" and because the more jobs they complete the more they get payed which forces them not to pay attention to details and think that they can half step...

PissedConsumer1157136

The Cleaning Authority was a huge disappointment! The cleaning staff was an hour late. For our initial clean, they were supposed to clean the house thoroughly so they could do maintenance for future bi-weekly cleaning. Two employees were here for 1...

PissedConsumer1222741

Zerorez and The Cleaning Authority Pros and Cons

Pros
  • When they left
  • Technician was friendly and professional
  • Way my carpets were cleaned
  • Cleaning staff
  • Your lack of communication
  • Low cost
Cons
  • Misrepresentation on price
  • Bait and switch
  • Service and the price gauging
  • Poor customer service
  • Sloppy work
  • Poor quality of work

Zerorez and The Cleaning Authority Most Positive Reviews

Top rated reviews
5

I had the best experience with Zerorez. I had three room, a hallway and stairs cleaned. Carpet looked great, got out...

5

I worked for a cleaning authority sub contractor and got a very bad boss man,that subs under the cleaning authority name...

Zerorez and The Cleaning Authority Most Critical Reviews

Lowest rated reviews
1

Long time customer. Was told I had a morning apt. Did not get a 24 to 48 hr notification to tell me I'd been pushed of...

1

We have been using this company for over 2 years. The beginning was great, then over the last year things started to...

Zerorez and The Cleaning Authority Latest Reviews

Recent published reviews
1

I was given an estimate over the phone. The technician came to the house, got the carpet wet and charged me $250 over...

Read all 157 reviews
5

THOSE GIRLS ARE AWSOME!! EVERTHING IS DONE IN SUCH A PROFESSIONAL WAY ! IM LOTS FOR THINGS TO DO AROUND MY HOUSE. PLEASE...

Read all 298 reviews

Zerorez and The Cleaning Authority Products and Services

Most reviewed product and services
  • Zerorez Carpet Cleaning Service (67 reviews)
  • Zerorez Customer Care (13 reviews)
  • Zerorez Cleaning Service (6 reviews)
  • The Cleaning Authority Cleaning Service (121 reviews)
  • The Cleaning Authority House Cleaning Service (39 reviews)
  • The Cleaning Authority Customer Care (34 reviews)