PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tidy and The Cleaning Authority as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tidy
The Cleaning Authority

Tidy and The Cleaning Authority Overview

Total reviews 154 298
Company responses 0 0
Issues resolved 1 2

Tidy and The Cleaning Authority Consumer Ratings

Rank
76 out of 491 in Cleaning Services category
40 out of 491 in Cleaning Services category
Customer service
51 in category
44 in category
Reliability
43 in category
36 in category
Advertised vs Delivered
37 in category
26 in category
Website
52 in category
49 in category

Tidy and The Cleaning Authority Rating Details

Customer service
1.2 (74 reviews)
1.4 (88 reviews)
Reviewer's quote

Also, customer service is horrible - did not respond to text or email inquiry promptly enough to resolve problem as it was happening, then did not respond promptly or sometimes at all in the attempt to resolve the issue afterwards. They refused to give a refund or credit or take responsibility -...

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...Mark needs to understand how important customer service is. I'm suprised he can stay in business with his business practices. I'm finished with them...

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Reliability
1.2 (68 reviews)
1.6 (77 reviews)
Reviewer's quote

ordered cleaning service , they have confirmed coming 30 minutes prior to the schedule time and then never showed up but still charged me 135 $

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THOSE GIRLS ARE AWSOME!! EVERTHING IS DONE IN SUCH A PROFESSIONAL WAY ! IM LOTS FOR THINGS TO DO AROUND MY HOUSE. PLEASE LET THEM BE THE ONES TO COME ALL THE TIME.LAURA AND LEMUEL :y: :y:

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Advertised vs Delivered
1.2 (68 reviews)
1.5 (48 reviews)
Reviewer's quote

Nothing happened,30 minutes to arrival time the cleaner confirmed in text message he is coming, then after one hour (30 minutes late already) i got a text he is not coming because he cant

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I was an operations rep for The Cleaning Authority for 11 years, have worked with Rick for 15 years, yes he was an attorney at Ohio Civil Rights commission but wanted to run his own business, so 16 years ago he made a career change and bought a start up franchise, never disbarred, just wanted a...

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Website
1.8 (65 reviews)
1.9 (60 reviews)
Reviewer's quote

Website and "tidy concierge email service" provide very limited access to resolve problems. Company has a policy of charging credit cards in advance for services and will not reverse over charges or charges in error. I keep getting the same email loop...

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No problems awesome job done in a timely maner

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Tidy and The Cleaning Authority Pros and Cons

Pros
  • Nice marketing
  • No pros
  • User friendly app
  • Cleaning staff
  • Your lack of communication
  • Low cost
Cons
  • Unauthorized charges
  • Quality of work - specific areas of emphasis
  • That they did not do what they said they would do
  • Poor customer service
  • Sloppy work
  • Poor quality of work

Tidy and The Cleaning Authority Most Positive Reviews

Top rated reviews
5

There were a list of things that I needed and I accept the terms & conditions.

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5

I worked for a cleaning authority sub contractor and got a very bad boss man,that subs under the cleaning authority name...

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3.8

I need confirmation about my cleaning tomorrow September 29 2018 @8:00 am at 2839 west esperanza Drive Rialto Calif...

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5

I have never had maid service as good as The Cleaning Athority. They leave every room shining! I am so lucky to have...

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Tidy and The Cleaning Authority Most Critical Reviews

Lowest rated reviews
1

I just checked my credit card statement and found GoTidy charging me for cleanings that were not performed, charging an...

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1

We have been using this company for over 2 years. The beginning was great, then over the last year things started to...

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1

I am beginning to think that this is not a real service but some sort of sham. I have had multiple horrible experiences...

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1

The Management here is just terrible. The team (Kailynn & Krystal) came while i was at work to clean. When i got...

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Tidy and The Cleaning Authority Latest Reviews

Recent published reviews
1

ordered cleaning service , they have confirmed coming 30 minutes prior to the schedule time and then never showed up...

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5

THOSE GIRLS ARE AWSOME!! EVERTHING IS DONE IN SUCH A PROFESSIONAL WAY ! IM LOTS FOR THINGS TO DO AROUND MY HOUSE. PLEASE...

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1

Nothing happened,
30 minutes to arrival time the cleaner confirmed in text message he is coming, then after one hour (30...

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4.7

I have had had the cleaning authority for years now Makeda and her team could not give better service always on time...

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Tidy and The Cleaning Authority Products and Services

Most reviewed product and services
  • Tidy Customer Care (39 reviews)
  • Tidy House Cleaning Service (30 reviews)
  • Tidy Cleaning Service (28 reviews)
  • The Cleaning Authority Cleaning Service (121 reviews)
  • The Cleaning Authority House Cleaning Service (39 reviews)
  • The Cleaning Authority Customer Care (34 reviews)