PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Maids and The Cleaning Authority as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Maids
The Cleaning Authority

The Maids and The Cleaning Authority Overview

Total reviews
67
298
Company responses
0
0
Issues resolved
0
2

The Maids and The Cleaning Authority Consumer Ratings

Rank
43 out of 481 in Cleaning Services category
38 out of 481 in Cleaning Services category
Reliability
21 in category
35 in category
Customer service
34 in category
43 in category
Price Affordability
48 in category
41 in category
Product or Service Quality
47 in category
33 in category

The Maids and The Cleaning Authority Rating Details

Reliability
2.1 (17 reviews)
1.6 (77 reviews)
Reviewer's quote

We hired The Maids for their service on a by-weekly basis for the past 11 years today was the last straw as their lack of reliability combined with their habit of breaking things and hiding the damage is totally unacceptable. A somewhat less important issue is that using Maids that can understand...

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THOSE GIRLS ARE AWSOME!! EVERTHING IS DONE IN SUCH A PROFESSIONAL WAY ! IM LOTS FOR THINGS TO DO AROUND MY HOUSE. PLEASE LET THEM BE THE ONES TO COME ALL THE TIME.LAURA AND LEMUEL :y: :y:

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Customer service
1.6 (16 reviews)
1.4 (88 reviews)
Reviewer's quote

...their *** work really left me in a bind as I have to hand over the property tomorrow!! Guess me and my wife will be the cleaning service tonight that I thought I hired..

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...Mark needs to understand how important customer service is. I'm suprised he can stay in business with his business practices. I'm finished with them...

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Price Affordability
1.9 (14 reviews)
2.1 (70 reviews)
Reviewer's quote

They booked me an appointment then called two days before and said they couldn’t do that day and they also gave me a false price and tried to charge me more after they already promised me a specific amount. They were suppose to call me back and never did so they won’t be getting a dime from me....

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...Oh the price was $85. 50!!! Called Peter today to complain but he hung up on me when I questioned how much help a 7 month pregnant girl could really do. Called me a racist against a pregnant person...

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Product or Service Quality
1.3 (14 reviews)
1.7 (81 reviews)
Reviewer's quote

...For the amount of money we paid the service was horrible. They sent four people out each time so you would think the house would be spotless. It was a waste of money...

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...However one day when a crew was cleaning my house, a Quality Inspection person showed up and when I let her in I noticed a strong smell of Marijuana on her. I didn't say anything..

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The Maids and The Cleaning Authority Pros and Cons

Pros
  • Way they cleaned the kitchen
  • In the beginning the workers seemed ok
  • Cleaning of the kitchen
  • Cleaning staff
  • Your lack of communication
  • Low cost
Cons
  • Lack of communication
  • No one spoke english
  • Lack of professionalism
  • Poor customer service
  • Sloppy work
  • Poor quality of work

The Maids and The Cleaning Authority Most Positive Reviews

Top rated reviews
5

I needed help getting my home ready for guest and they exceeded my expectations! Very lovely and kind as well. I will...

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5

I worked for a cleaning authority sub contractor and got a very bad boss man,that subs under the cleaning authority name...

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5

I work this company it's ok but I really need to get my w2 I can't go and pick it up rather some one mail it to me...

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5

I have never had maid service as good as The Cleaning Athority. They leave every room shining! I am so lucky to have...

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The Maids and The Cleaning Authority Most Critical Reviews

Lowest rated reviews
1

Run! Dont walk but RUN! Where do I begin. We have a 3 bedroom 1 bath home that we needed cleaned for an appraisial....

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1

We have been using this company for over 2 years. The beginning was great, then over the last year things started to...

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1

They charged my client $520.00 for a small one bedroom apartment. They did a horrible job and didn't clean the kitchen...

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1

The Management here is just terrible. The team (Kailynn & Krystal) came while i was at work to clean. When i got...

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The Maids and The Cleaning Authority Latest Reviews

Recent published reviews
1

We were scheduled to have The Maids to come out today. We received a call yesterday that were coming out between...

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5

THOSE GIRLS ARE AWSOME!! EVERTHING IS DONE IN SUCH A PROFESSIONAL WAY ! IM LOTS FOR THINGS TO DO AROUND MY HOUSE. PLEASE...

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No votes

Just read the maids was the favorite of the readers choice in the Sunday paper. I was ready to call them tomorrow...

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4.7

I have had had the cleaning authority for years now Makeda and her team could not give better service always on time...

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The Maids and The Cleaning Authority Products and Services

Most reviewed product and services
  • The Maids Cleaning Service (26 reviews)
  • The Maids House Cleaning Service (11 reviews)
  • The Maids Customer Care (6 reviews)
  • The Cleaning Authority Cleaning Service (121 reviews)
  • The Cleaning Authority House Cleaning Service (39 reviews)
  • The Cleaning Authority Customer Care (34 reviews)