PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Toys R Us and The Childrens Place as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Toys R Us
The Childrens Place

Toys R Us and The Childrens Place Overview

Total reviews
401
1235
Company responses
0
0
Issues resolved
2
6

Toys R Us and The Childrens Place Consumer Ratings

Rank
45 out of 268 in Kids' Stores category
31 out of 268 in Kids' Stores category
Customer service
48 in category
42 in category
Website
38 in category
30 in category
Discounts and Special Offers
35 in category
17 in category
Price Affordability
41 in category
26 in category

Toys R Us and The Childrens Place Rating Details

Customer service
1.2 (131 reviews)
1.4 (397 reviews)
Reviewer's quote

...No wonder they are closing the doors the customer service sucks with these people. Serves them right..

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...I emailed customer service and I got a case number and was told they would be in touch with me the next 2 days and I’ve heard nothing. This has been over a month. I’ve even tried messaging the Facebook account and I get an automated message back..

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Website
2.1 (93 reviews)
2.3 (342 reviews)
Reviewer's quote

Placed an online order 5 days prior to xmas and website said "pickup today" order never arrived, no email letting us know went in store they said stock came from warehouse shuld be in tommorow. Called store still no stock, called around to see if another store had the item rep told us no more. Went...

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...00 was taken out of my account and I only received 4 items ??? I looked on the website and it states partially sent . no one has contacted me back on this . and I've sent numerous emails because there is no live person!..

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Discounts and Special Offers
1.9 (93 reviews)
2.7 (319 reviews)
Reviewer's quote

I purchased dinosaur toy in toyRus located in Norwalk CT, but toy dosnt work, the store is go out of business and they do not accept returns/exchange.I need help!

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...After almost 90 minutes of the store manager calling all of their hotlines, and they continued to give all 3 of us the run around, they finally promised to send us a special link and streamline it and resolve things much more quickly than via the print, fill out forms, and such and mail in)...

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Price Affordability
2.3 (87 reviews)
2.9 (320 reviews)
Reviewer's quote

The assistant manager told me she couldn't check the price because the item could have been on sale in the last 30 days. I had the UPC code but was told the assistant manager would have to look back over the past months sale flyers to check the price? Really? Don't you have computers to check the...

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I wanted to order some things and then there was this thing that says you save 30% off on your order when you open and account or you use your credit card but when I use my credit card the price doesn't go down, so I want to know why it doesn't go down I even have proof, so I want the price lowered..

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Toys R Us and The Childrens Place Pros and Cons

Pros
  • Price
  • Easy online shopping
  • Way you screwed my money up
  • Prices and clothes
  • Good price
  • Nice price
Cons
  • Customer service
  • Incompetent representative
  • Being cheated on refund amount
  • Lack of customer service
  • Poor custumer service
  • Poor customer service

Toys R Us and The Childrens Place Most Positive Reviews

Top rated reviews
4.8

I MUST SAY TOY R US IN LITHONIA GEORGIA.....has a team of outstanding workers.... the sale associate Trelisha gave 110%...

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5

WOW - I am NEVER shopping at The Children's Place again! Unlike Old Navy or Bonnie Togs/Carter's, The Children's Place...

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4.7

Ive been buying from toys r us for years now. Through the year i buy gifts for christmas and birthdays then its easier...

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5

I had a wonderful experience in the Children's Place in Fayetteville NC! They Just moved into a new store and it's...

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Toys R Us and The Childrens Place Most Critical Reviews

Lowest rated reviews
1

I ordered a Wii game online for in store pick up using my paypal account to pay for item. I received confirmation...

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1

Received an outfit from my baby shower with no receipt. I don't like the outfit and it was too small for my daughter. ...

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1

THE WORST EXPERIENCE EVER!!! Ordered a Zachary Mobile online (63.78) in a registry on 10/10. Item shipped 10/12. My...

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1

I had no receipt they do not exchange for other item I was going to buy more but not I will go to other store with bette...

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Toys R Us and The Childrens Place Latest Reviews

Recent published reviews
No votes

I recently ordered items online and several days later I received notice some were on backorder. I received a partial...

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1

I received the final part of my order however I did not receive one of the items they claim is in the box. Been trying...

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2

I purchased this product and let me just say I was missing half of the parts. Not enough to make this product usable at...

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No votes

I need to change a size before is been shipped

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Toys R Us and The Childrens Place Products and Services

Most reviewed product and services
  • Toys R Us Customer Care (68 reviews)
  • Toys R Us Manager (36 reviews)
  • Toys R Us Shipping Service (33 reviews)
  • The Childrens Place Shipping Service (310 reviews)
  • The Childrens Place Customer Care (245 reviews)
  • The Childrens Place Manager (62 reviews)