PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Childrens Place and Toys R Us as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Childrens Place
Toys R Us

The Childrens Place and Toys R Us Overview

Total reviews
983
401
Company responses
0
0
Issues resolved
4
2

The Childrens Place was first mentioned on PissedConsumer on Oct 2, 2009 and since then this brand received 983 reviews. It is 582 reviews more than Toys R Us received since Nov 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Toys R Us customer support team than with The Childrens Place customer service.

The Childrens Place and Toys R Us Consumer Ratings

Rank
28 out of 368 in Kids' Stores category
39 out of 368 in Kids' Stores category
Customer service
35 in category
41 in category
Website
28 in category
37 in category
Exchange, Refund and Cancellation Policy
25 in category
28 in category

According to consumer ratings and reviews, The Childrens Place ranks 11 points higher in the Kids' Stores category than Toys R Us. People gave The Childrens Place 1.3 stars for Customer service criterion in Kids' Stores category and it is 55 points higher than the worst rated brand in this category. At the same time, Toys R Us was rated 1.2 stars for Customer service criterion in this category and it is 49 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that The Childrens Place has a higher rating than Toys R Us. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave The Childrens Place 1.7 stars and it is 72% greater than other in category. Toys R Us however was rated 1.6 stars and it is 69% greater than other in category.

The Childrens Place and Toys R Us Rating Details

Customer service
1.3 (328 reviews)
1.2 (131 reviews)
Reviewer's quote

...When I called customer service all they offered was a refund and 400 points , as some type of hubs money instead of just giving me my item that I already PAID FOR !!!!..

Laia

...No wonder they are closing the doors the customer service sucks with these people. Serves them right..

Steve K
Website
2.3 (280 reviews)
2.1 (93 reviews)
Reviewer's quote

...The children's place needs to keep better inventory of their items and fix website bugs..

Elizabeth P

Placed an online order 5 days prior to xmas and website said "pickup today" order never arrived, no email letting us know went in store they said stock came from warehouse shuld be in tommorow. Called store still no stock, called around to see if another store had the item rep told us no more. Went...

PissedConsumer1156300
Exchange, Refund and Cancellation Policy
1.7 (275 reviews)
1.6 (87 reviews)
Reviewer's quote

I want my money back I cancel my order

Cobey

I purchased dinosaur toy in toyRus located in Norwalk CT, but toy dosnt work, the store is go out of business and they do not accept returns/exchange.I need help!

Ethan

The Childrens Place and Toys R Us Pros and Cons

Pros
  • Prices and clothes
  • Good price
  • Nice price
  • Price
  • Easy online shopping
  • Way you screwed my money up
Cons
  • Lack of customer service
  • Poor custumer service
  • Poor customer service
  • Customer service
  • Incompetent representative
  • Being cheated on refund amount

The Childrens Place and Toys R Us Most Positive Reviews

Top rated reviews
5

WOW - I am NEVER shopping at The Children's Place again! Unlike Old Navy or Bonnie Togs/Carter's, The Children's Place...

4.8

I MUST SAY TOY R US IN LITHONIA GEORGIA.....has a team of outstanding workers.... the sale associate Trelisha gave 110%...

The Childrens Place and Toys R Us Most Critical Reviews

Lowest rated reviews
1

Received an outfit from my baby shower with no receipt. I don't like the outfit and it was too small for my daughter. ...

1

I ordered a Wii game online for in store pick up using my paypal account to pay for item. I received confirmation...

The Childrens Place and Toys R Us Latest Reviews

Recent published reviews

I never talked to anyone about my issue of not receiving my credit card in the mail

Read all 983 reviews

I recently ordered items online and several days later I received notice some were on backorder. I received a partial...

Read all 401 reviews

The Childrens Place and Toys R Us Products and Services

Most reviewed product and services
  • The Childrens Place Shipping Service (240 reviews)
  • The Childrens Place Customer Care (215 reviews)
  • The Childrens Place Manager (54 reviews)
  • Toys R Us Customer Care (68 reviews)
  • Toys R Us Manager (36 reviews)
  • Toys R Us Shipping Service (33 reviews)