PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Childrens Place and Toys R Us as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Childrens Place
Toys R Us

The Childrens Place and Toys R Us Overview

Total reviews 1333 401
Company responses 0 0
Issues resolved 8 2

The Childrens Place and Toys R Us Consumer Ratings

Rank
28 out of 277 in Kids' Stores category
44 out of 277 in Kids' Stores category
Customer service
40 in category
50 in category
Website
29 in category
37 in category
Exchange, Refund and Cancellation Policy
27 in category
32 in category
Price Affordability
27 in category
42 in category

The Childrens Place and Toys R Us Rating Details

Customer service
1.4 (429 reviews)
1.2 (131 reviews)
Reviewer's quote

...Terrible customer service. The kids that work inside the stores are not helpful and dont seem like they want to help you or resolve any issues! A very sad place indeed!..

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...No wonder they are closing the doors the customer service sucks with these people. Serves them right..

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Website
2.3 (375 reviews)
2.1 (93 reviews)
Reviewer's quote

My order was wrong, and could be resolved with a simple email, but all of their email links are either dead links or link to a random spot on their website. Only option is sitting on hold for an east coast call center..

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Placed an online order 5 days prior to xmas and website said "pickup today" order never arrived, no email letting us know went in store they said stock came from warehouse shuld be in tommorow. Called store still no stock, called around to see if another store had the item rep told us no more. Went...

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Exchange, Refund and Cancellation Policy
1.7 (361 reviews)
1.6 (87 reviews)
Reviewer's quote

...i contact customer service of email ,10days past i did not receive any response!i call to them ,they said it deliver,i need contact usps,they can not refund to me!..

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I purchased dinosaur toy in toyRus located in Norwalk CT, but toy dosnt work, the store is go out of business and they do not accept returns/exchange.I need help!

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Price Affordability
2.9 (352 reviews)
2.3 (87 reviews)
Reviewer's quote

I wanted to order some things and then there was this thing that says you save 30% off on your order when you open and account or you use your credit card but when I use my credit card the price doesn't go down, so I want to know why it doesn't go down I even have proof, so I want the price lowered..

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The assistant manager told me she couldn't check the price because the item could have been on sale in the last 30 days. I had the UPC code but was told the assistant manager would have to look back over the past months sale flyers to check the price? Really? Don't you have computers to check the...

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The Childrens Place and Toys R Us Pros and Cons

Pros
  • Prices and clothes
  • Good price
  • Price
  • Price
  • Easy online shopping
  • Way you screwed my money up
Cons
  • Poor customer service
  • Poor custumer service
  • Lack of customer service
  • Customer service
  • Incompetent representative
  • Being cheated on refund amount

The Childrens Place and Toys R Us Most Positive Reviews

Top rated reviews
5

WOW - I am NEVER shopping at The Children's Place again! Unlike Old Navy or Bonnie Togs/Carter's, The Children's Place...

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4.8

I MUST SAY TOY R US IN LITHONIA GEORGIA.....has a team of outstanding workers.... the sale associate Trelisha gave 110%...

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5

I had a wonderful experience in the Children's Place in Fayetteville NC! They Just moved into a new store and it's...

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4.7

Ive been buying from toys r us for years now. Through the year i buy gifts for christmas and birthdays then its easier...

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The Childrens Place and Toys R Us Most Critical Reviews

Lowest rated reviews
1

Received an outfit from my baby shower with no receipt. I don't like the outfit and it was too small for my daughter. ...

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1

I ordered a Wii game online for in store pick up using my paypal account to pay for item. I received confirmation...

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1

I had no receipt they do not exchange for other item I was going to buy more but not I will go to other store with bette...

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1

THE WORST EXPERIENCE EVER!!! Ordered a Zachary Mobile online (63.78) in a registry on 10/10. Item shipped 10/12. My...

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The Childrens Place and Toys R Us Latest Reviews

Recent published reviews
4

Closed already called by 7 pm EDT

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No votes

I recently ordered items online and several days later I received notice some were on backorder. I received a partial...

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3

My order is sitting on your shipping dock. It was signed for by Lynn according to UPS. Your customer service rep told...

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2

I purchased this product and let me just say I was missing half of the parts. Not enough to make this product usable at...

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The Childrens Place and Toys R Us Products and Services

Most reviewed product and services
  • The Childrens Place Shipping Service (325 reviews)
  • The Childrens Place Customer Care (245 reviews)
  • The Childrens Place Manager (63 reviews)
  • Toys R Us Customer Care (68 reviews)
  • Toys R Us Manager (36 reviews)
  • Toys R Us Shipping Service (33 reviews)