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The Bradford Exchange

Luxury / Jewelry
  • 4 ISSUES RESOLVED
  • 570 TOTAL REVIEWS
  • $35.5K CLAIMED LOSSES
  • $215 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Diversity of Products or Services
  • Product 5
  • Checks 1
  • Product offer 1
  • Item i ordered 1

Customers don't like

  • Given the runaround17
  • Customer service attitude14
  • Customer service follow up12
  • Failure to honor guarantee10
  • Horrendous customer service7
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Tradesy

Auctions and Internet Stores
  • 4 ISSUES RESOLVED
  • 510 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $982 AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Diversity of Products or Services
  • Designer items for sale 15
  • Ease of selling 12
  • Design of the site 7
  • Website design 4
  • User friendly website 3

Customers don't like

  • Customer service24
  • Policies and procedures21
  • How sellers are treated15
  • Lack of customer service15
  • How sellers treated12
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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