PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Bradford Exchange United Kingdom and The Bradford Exchange as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Bradford Exchange United Kingdom
The Bradford Exchange

The Bradford Exchange United Kingdom and The Bradford Exchange Overview

Total reviews
48
1311
Company responses
0
0
Issues resolved
0
10

The Bradford Exchange United Kingdom and The Bradford Exchange Consumer Ratings

Rank
266 out of 834 in Jewelry and Accessories category
113 out of 834 in Jewelry and Accessories category
Customer service
149 in category
86 in category
Exchange, Refund and Cancellation Policy
252 in category
72 in category
Price Affordability
202 in category
133 in category
Diversity of Products or Services
189 in category
105 in category

The Bradford Exchange United Kingdom and The Bradford Exchange Rating Details

Customer service
1.1 (16 reviews)
1.7 (431 reviews)
Reviewer's quote

...now in the middle of November 2016 and I am still chasing a full refund (unfortunately I made the mistake of paying for this item in one go - £159) Their customer service is a joke but if they think that I am going to give up on this refund they are very much mistaken. Will never ever purchase anything from the...

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Horrible customer service and no resolution to my missing purchase..

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Exchange, Refund and Cancellation Policy
1 (11 reviews)
1.9 (325 reviews)
Reviewer's quote

I thlnk Bradford Exchange has no thought for is customers I have been with them from 1990 I have lots of dolls and things from them but I have not had so many letters from them as I have these last six months saying I own them money so my rating for them is o ..

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I am trying to get an agent as my exchange has not come and it's been over three weeks..

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Price Affordability
1.6 (9 reviews)
2.4 (353 reviews)
Reviewer's quote

I purchased an Avery doll on the 12th of August 2019, delivery was confirmed via email of 2-10 days. It is the 9th of September 2019 and I have not received the doll. I have also called and was told by an automated service, I would get a call back within 8 working hours, nobody called back I have...

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...Felt advertised price was over what I had been led to believe it should cost but paid for1st set anyway. Waited for it to arrive and it arrived along with set 2 and another bill for $52. 06????? Do not want set two or any others...

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Diversity of Products or Services
1.4 (8 reviews)
2.5 (317 reviews)
Reviewer's quote

I contacted customer services to be told there is only a 120 day guarantee on the ring and basically they just washed their hands of any responsibility from that point. I was reluctant to purchase from them based on a couple of bad reviews however thought I would give the benefit of the doubt....

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...I like a lot of their products, but it just isn't worth it in the long run..

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The Bradford Exchange United Kingdom and The Bradford Exchange Pros and Cons

Pros
  • Nowt
  • Absolutely nowt
  • Unique items
  • Product
  • Pretty products
Cons
  • Given the runaround
  • Fraudulent marketing
  • Entire service
  • Customer service
  • Failure to honor guarantee
  • Customer service follow up

The Bradford Exchange United Kingdom and The Bradford Exchange Most Positive Reviews

Top rated reviews
No votes
5

I purchased a ring from this company and was totally disappointed when I received the item. The ring that is on the...

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No votes
5

I purchased at least two men's rings from the Bradford Exchange and received my rings in a relatively timely manner. The...

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The Bradford Exchange United Kingdom and The Bradford Exchange Most Critical Reviews

Lowest rated reviews
1

I ordered a ring set in April I was told I had to pay my first instalment before delivery, no problem there as it was an...

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1

Took me for $114.00. Keep getting post card delayed another 2 months. 877-903-6825 for a refund. Options are in...

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1

I ordered a Christmas decoration from The Bradford Exchange on 11th August 2014. I paid by 3 monthly instalments. When...

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1

We were signed on to receive a monthly addition to a train set. We were unable to stop the shipments from coming once we...

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The Bradford Exchange United Kingdom and The Bradford Exchange Latest Reviews

Recent published reviews
No votes

Have ordered Ultimate Disney MB. Order number294114. have now tried to make a payment on line and by phone. Payment...

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3.8

Your customer service department was closed!

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1

I ordered an item which was 4 instalments of 19.99. My second instalment they took one thousand nine hundted and ninety...

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1

Trying to get my second package delivered I ordered a personalized necklace and never came they have plenty time...

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The Bradford Exchange United Kingdom and The Bradford Exchange Products and Services

Most reviewed product and services
  • The Bradford Exchange United Kingdom Shipping Service (4 reviews)
  • The Bradford Exchange United Kingdom Customer Care (2 reviews)
  • The Bradford Exchange United Kingdom Birthday Sterling Silver Ring (1 review)
  • The Bradford Exchange Shipping Service (189 reviews)
  • The Bradford Exchange Ring (130 reviews)
  • The Bradford Exchange Customer Care (125 reviews)