PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Bradford Exchange and The Bradford Exchange United Kingdom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Bradford Exchange
The Bradford Exchange United Kingdom

The Bradford Exchange and The Bradford Exchange United Kingdom Overview

Total reviews 1993 78
Company responses 0 0
Issues resolved 21 2

The Bradford Exchange and The Bradford Exchange United Kingdom Consumer Ratings

Rank
184 out of 1477 in Jewelry and Accessories category
355 out of 1477 in Jewelry and Accessories category
Customer service
147 in category
260 in category
Website
192 in category
337 in category
Price Affordability
212 in category
352 in category
Delivery Service
159 in category
238 in category

The Bradford Exchange and The Bradford Exchange United Kingdom Rating Details

Customer service
1.8
(695 reviews)
1.1
(29 reviews)
Reviewer's quote

Impossible to reach customer service. Tried via e-mail, telephone (multiple numbers). Call-back never retuned call...

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My complaint is that there is no phone option for customer service , for a person to discuss any matter any problem or issue , wether its payment related or if there its related to an order that was placed or received and it was faulty etc . There is only option for send email ,or live chat , I...

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Website
2.4
(610 reviews)
1.5
(18 reviews)
Reviewer's quote

...I now see that the reviews on your website are rated unsatisfactory. I am very disappointed from the lack of delivery and communication from your company..

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...When I tried to contact the customer service they advise you to visit their website and their website is under maintenance..

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Price Affordability
2.4
(593 reviews)
1.5
(18 reviews)
Reviewer's quote

I'm curious why my purchase (order number 940012****35) price was $89. 99 and within 8 (eight) minutes of placing the order and choosing the $9 shipping but realizing I was billed for $20+ shipping, I immediately sent a request to cancel the order. Why then was I only refunded $42...

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I received a letter today stating my payments were overdue. When I ordered Legends of Steam Centrepiece on 7th December I was under the impression that I paid the first instalment, I certainly told the operator my information of my debit card. I paid ยฃ50 online on 15th of January. On checking my...

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Delivery Service
2.3
(584 reviews)
1.6
(18 reviews)
Reviewer's quote

...Poor customer service just had a question about past purchase..

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...Only able to contact anyone of facebook page and just seems like an automated service. Have another coin that has been dispatched, another ยฃ43 + coming out of my bank account and I feel like there is nothing I can do about it..

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The Bradford Exchange and The Bradford Exchange United Kingdom Pros and Cons

Pros
  • Unique items
  • Good products
  • No pros
  • You will loose you payment
  • Nowt
  • Lovely items
Cons
  • Customer service
  • Failure to honor guarantee
  • Customer service follow up
  • Given the runaround
  • Website is a nightmare to return things
  • Take money from people who dont shop with them

The Bradford Exchange and The Bradford Exchange United Kingdom Most Positive Reviews

Top rated reviews
5

I received 2 of the 3 that i order

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4

My complaint is that there is no phone option for customer service , for a person to discuss any matter any problem or...

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5

Nothing happened i jus forgot to change obe of the ring sizes i need for his ring to be a 10 instead of a 9 my...

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No votes

The Bradford Exchange and The Bradford Exchange United Kingdom Most Critical Reviews

Lowest rated reviews
1

http://www.bradfordexchange.com/products/12000****_seattle-seahawks-womens-shoes.html

I ordered these shoes for my daught...

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1

My grandad ordered a size 7 ring and they sent an 11, he rang for it to be changed and they said they will send a...

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1

I tried calling about an order, but was on hold for over an hour. I hung up and called back and left my number for a...

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1

I received a letter today stating my payments were overdue. When I ordered Legends of Steam Centrepiece on 7th December...

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The Bradford Exchange and The Bradford Exchange United Kingdom Latest Reviews

Recent published reviews
No votes

I made a check order for checks1361 to 1510. Then I saw an Email asking me to finish my order, so I did. But my other...

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No votes

You chased me with the new Porsche car while I was still paying for a previous item. The chap that phoned me ensured me...

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No votes

I will recap what has happened so far. I received checks that were ordered and they had information on them I did not...

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No votes

Return 3 welchman 50p 3 return labels please return 3 Welchman 3 return labels return 3 Welchman 50p

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