PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Bradford Exchange and The Bradford Exchange United Kingdom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Bradford Exchange
The Bradford Exchange United Kingdom

The Bradford Exchange and The Bradford Exchange United Kingdom Overview

Total reviews 1421 48
Company responses 0 0
Issues resolved 10 0

The Bradford Exchange and The Bradford Exchange United Kingdom Consumer Ratings

Rank
108 out of 848 in Jewelry and Accessories category
266 out of 848 in Jewelry and Accessories category
Customer service
79 in category
148 in category
Website
119 in category
208 in category
Price Affordability
133 in category
203 in category
Delivery Service
80 in category
142 in category

The Bradford Exchange and The Bradford Exchange United Kingdom Rating Details

Customer service
1.7 (470 reviews)
1.1 (16 reviews)
Reviewer's quote

...When you call customer service, after a 20 minute wait, they can't help and reference another number. The person there, after another wait, disconnects after speaking jiberish..

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...now in the middle of November 2016 and I am still chasing a full refund (unfortunately I made the mistake of paying for this item in one go - £159) Their customer service is a joke but if they think that I am going to give up on this refund they are very much mistaken. Will never ever purchase anything from the...

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Website
2.3 (415 reviews)
1.3 (7 reviews)
Reviewer's quote

Tried to order checks online, website EXTREMELY SLOW. Finally, got info placed into form, clicked on "continue" and order was blown away. Was able to retrieve order only to have the same thing happen...

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I purchased an Avery doll on the 12th of August 2019, delivery was confirmed via email of 2-10 days. It is the 9th of September 2019 and I have not received the doll. I have also called and was told by an automated service, I would get a call back within 8 working hours, nobody called back I have...

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Price Affordability
2.3 (386 reviews)
1.6 (9 reviews)
Reviewer's quote

Value for $$ Dollar for Dollar Is 4-5 Times asking Price Anywhere else...

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I purchased a Gold plated ring from them last October for a 60th Birthday present for my mum. She didn't start wearing it until 6th December and it already looks like it is 20 years old. I paid over £120 for this and already the ring is tarnished and unwearable. I have many pieces of jewellery that...

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Delivery Service
2.2 (383 reviews)
1.1 (8 reviews)
Reviewer's quote

I was able to communicate my questions to a customer service representative. She was helpful and I basically just wanted to make sure that she understood my questions on possibly the purchase of another order. My choice regarding an order involving nostalgic coins for the Titanic History was...

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...p&p, online, using a unique reference number by the 19/12/16 to assure delivery by Christmas. I paid £19. 99 and saw the amount show I g as authorised on my bank account however it did not debit for what ever reason...

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The Bradford Exchange and The Bradford Exchange United Kingdom Pros and Cons

Pros
  • Unique items
  • Products are of good quaility
  • Product
  • Nowt
  • Absolutely nowt
Cons
  • Customer service
  • Failure to honor guarantee
  • Customer service follow up
  • Given the runaround
  • Fraudulent marketing
  • Entire service

The Bradford Exchange and The Bradford Exchange United Kingdom Most Positive Reviews

Top rated reviews
5

I purchased a ring from this company and was totally disappointed when I received the item. The ring that is on the...

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No votes
5

I purchased at least two men's rings from the Bradford Exchange and received my rings in a relatively timely manner. The...

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No votes

The Bradford Exchange and The Bradford Exchange United Kingdom Most Critical Reviews

Lowest rated reviews
1

Took me for $114.00. Keep getting post card delayed another 2 months. 877-903-6825 for a refund. Options are in...

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1

I ordered a ring set in April I was told I had to pay my first instalment before delivery, no problem there as it was an...

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1

We were signed on to receive a monthly addition to a train set. We were unable to stop the shipments from coming once we...

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1

I ordered a Christmas decoration from The Bradford Exchange on 11th August 2014. I paid by 3 monthly instalments. When...

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The Bradford Exchange and The Bradford Exchange United Kingdom Latest Reviews

Recent published reviews
No votes

I dont know you will not answer my call

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No votes

Have ordered Ultimate Disney MB. Order number294114. have now tried to make a payment on line and by phone. Payment...

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No votes

Coat was shipped you say but I have not received it

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1

I ordered an item which was 4 instalments of 19.99. My second instalment they took one thousand nine hundted and ninety...

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The Bradford Exchange and The Bradford Exchange United Kingdom Products and Services

Most reviewed product and services
  • The Bradford Exchange Shipping Service (194 reviews)
  • The Bradford Exchange Ring (132 reviews)
  • The Bradford Exchange Customer Care (128 reviews)
  • The Bradford Exchange United Kingdom Shipping Service (4 reviews)
  • The Bradford Exchange United Kingdom Customer Care (2 reviews)
  • The Bradford Exchange United Kingdom Birthday Sterling Silver Ring (1 review)