The Body Shop vs Wen

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The Body Shop

Cosmetics and Toiletries
  • 0 ISSUES RESOLVED
  • 45 TOTAL REVIEWS
  • $624 CLAIMED LOSSES
  • $69 AVERAGE LOSS
1.7
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product quality 2
  • Tea tree line 1

Customers don't like

  • Website or customer service2
  • Lack of ethics2
  • Fact that my renewed discount card was not honoured1
  • Website order process and customer service1
  • Web site and customer service1

Products by The Body Shop

No items

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Wen

Cosmetics and Toiletries
  • 2 ISSUES RESOLVED
  • 1748 TOTAL REVIEWS
  • $400K CLAIMED LOSSES
  • $732 AVERAGE LOSS
2.1
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Smell 12
  • How it makes my hair feel and look 8
  • Product 7
  • Feel of my hair 6
  • Silky shiny hair 5

Customers don't like

  • Hair loss30
  • Deceptive marketing practice15
  • Lost my hair14
  • Hair falling out8
  • Losing my hair when i shampooed8

Products by Wen

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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