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The Body Shop

Cosmetics and Personal Care
  • 1 ISSUES RESOLVED
  • 108 TOTAL REVIEWS
  • $2.1K CLAIMED LOSSES
  • $70 AVERAGE LOSS
1.7
Customer service
Staff
Website
Reliability
Discounts and Special Offers
  • Product quality 5
  • Tea tree line 3
  • Products 1

Customers don't like

  • Website or customer service6
  • Customer service6
  • No one available-ever3
  • Dissatisfied respect customers money3
  • Did not receive products2
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Wen

Cosmetics and Personal Care
  • 2 ISSUES RESOLVED
  • 1766 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
2.1
Customer service
Staff
Website
Reliability
Discounts and Special Offers
  • Smell 12
  • How it makes my hair feel and look 8
  • Product 7
  • Feel of my hair 6
  • Thinning hair falling out 5

Customers don't like

  • Hair loss12
  • Lost my hair11
  • Deceptive marketing practice8
  • Customer service7
  • Unhelpful customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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