The Body Shop vs Ulta

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The Body Shop

Cosmetics and Toiletries
  • 0 ISSUES RESOLVED
  • 45 TOTAL REVIEWS
  • $624 CLAIMED LOSSES
  • $69 AVERAGE LOSS
1.7
Customer service
Staff
Website
Diversity of Products or Services
Discounts and Special Offers
  • Product quality 2
  • Tea tree line 1

Customers don't like

  • Website or customer service2
  • Lack of ethics2
  • Fact that my renewed discount card was not honoured1
  • Website order process and customer service1
  • Web site and customer service1

Products by The Body Shop

No items

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Ulta

Cosmetics and Toiletries
  • 3 ISSUES RESOLVED
  • 628 TOTAL REVIEWS
  • $34.2K CLAIMED LOSSES
  • $205 AVERAGE LOSS
1.7
Customer service
Staff
Website
Diversity of Products or Services
Discounts and Special Offers
  • Points program 7
  • In-store shopping 4
  • Price 4
  • Rewards card 4
  • Makeup 3

Customers don't like

  • Customer service37
  • Ordering online14
  • No estimated date for delivery8
  • Poor customer service6
  • Bad customer service5

Products by Ulta

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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