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The Body Shop

Cosmetics and Toiletries
  • 0 ISSUES RESOLVED
  • 55 TOTAL REVIEWS
  • $832 CLAIMED LOSSES
  • $69 AVERAGE LOSS
1.6
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Reliability
  • Product quality 2
  • Tea tree line 1

Customers don't like

  • Website order process and customer service3
  • Lack of ethics2
  • Website or customer service2
  • Unsatisfied should respect customers money donot fool them1
  • Web site and customer service1
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Ulta

Cosmetics and Toiletries
  • 3 ISSUES RESOLVED
  • 672 TOTAL REVIEWS
  • $34.9K CLAIMED LOSSES
  • $199 AVERAGE LOSS
1.7
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Reliability
  • Points program 7
  • Price 5
  • In-store shopping 4
  • Rewards card 4
  • Makeup 4

Customers don't like

  • Customer service38
  • Ordering online14
  • No estimated date for delivery8
  • Poor customer service7
  • Bad customer service5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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