PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tidebuy and The Ashton Drake Galleries as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tidebuy

Tidebuy

1.4
The Ashton Drake Galleries

The Ashton Drake Galleries

Has Verified Representatives
1.9
Tidebuy
The Ashton Drake Galleries

Tidebuy and The Ashton Drake Galleries Overview

Total reviews 809 421
Company responses 0 10
Issues resolved 7 3

Tidebuy and The Ashton Drake Galleries Consumer Ratings

Rank
760 out of 2134 in Footwear and Clothing category
465 out of 3146 in E-commerce category
Customer service
451 in category
261 in category
Website
603 in category
374 in category
Exchange, Refund and Cancellation Policy
446 in category
230 in category
Delivery Service
464 in category
216 in category

Tidebuy and The Ashton Drake Galleries Rating Details

Customer service
1.2 (219 reviews)
1.6 (214 reviews)
Reviewer's quote

...After many requests to have my money refunded, I finally spoke with a female, at customer service on August 13, 2020. She was no help and kept asking me the same questions due to her language barrier..

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Just try to get a human for customer service. or A tracking no. for a purchased item through the mail via their offer card...

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Website
1.6 (210 reviews)
2.3 (189 reviews)
Reviewer's quote

their website is bogus!!!! there is no working number for their website, and they don't respond via email. they never sent the product. I want my refund!!!!!..

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I ordered a stars and stripes outfit and apparently that enrolled me in a subscription service although it says it nowhere on the website. Unethical. I can't get a straight answer as to whether the order has been canceled and whether they are going to refund me the money for the outfit I never...

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Exchange, Refund and Cancellation Policy
1.1 (205 reviews)
1.7 (165 reviews)
Reviewer's quote

This website is ripoff they send a crappie example of there product and make it impossible to send it back and get a refund. Had to call my bank to stop payment ? Warning don't do business with these people..

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...I dont want my money bak just a fair exchange. or my daughter is looking forward to playing with a replace ment pLEASE CALL BE SO WE CAN MAke this drake exchanges easy and so my daughter will be hhappy..

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Delivery Service
1.3 (184 reviews)
2.1 (210 reviews)
Reviewer's quote

...They jus told me that it will be delivery in 10 days but its almost 20 days and I'm still waiting . I think they stole my money..

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... made, discolored, have arms and legs that easily fall off, and have hair that is sloppily glued on? Why your order can take months to get to you and customer service is super slow or unresponsive? It's because all of their dolls are made in China, and Ashton Drake is just the middle-man in the logistics chain once your doll makes it to the United States. Chinese lab...

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Tidebuy and The Ashton Drake Galleries Pros and Cons

Pros
  • Didnt get order
  • Looked great in pictures
  • Service
  • Shipped in a timely manner
  • Ordering and purchasing and delivery is fine
  • Quality
Cons
  • Horrible customer service
  • Being cheated out of my money
  • Horrible experience
  • Customer service
  • False advertisement
  • Delivery

Tidebuy and The Ashton Drake Galleries Most Positive Reviews

Top rated reviews
5

Tidebuy is really amazing, I have got my valentine gift, a beautiful party dress. I will wear it to attend my friend's...

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5

Did not reduce my last order Kathy
It said it was Deliverd but not to me I payed in full with PayPal Now I have no dol...

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5

I ordered a pair of sandals on June 15th according to your shipping they were shipped on the 16th and I have yet to rece...

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5

Oh my goodness. I had a wonderful experiance with this company. I had to call a couple of times to work out ordering det...

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Tidebuy and The Ashton Drake Galleries Most Critical Reviews

Lowest rated reviews
1

Worst experience with tidebuy,please don't buy any product from this.
can you believe i ordered on 17 of july 2014 and to...

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1

Ordering from Ashton Drake.... A complete nightmare !!!! My son recently introduced me to realistic babies so I decided...

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1

Ordered a size 4 Prom Dress for my daughter. They sent me what seemed to be a size 0 or 2. No tags, broken zipper. It...

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1

I ordered one doll from this company in 12/2014 and I made 5 monthly installment payments in which I just payed it off...

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Tidebuy and The Ashton Drake Galleries Latest Reviews

Recent published reviews
1

This website is ripoff they send a crappie example of there product and make it impossible to send it back and get a...

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No votes

I can't track my order it won't let me login but says thank you for my purchase

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1

Never received shipment of women sneaker i order on 5=8 2020 we called customer service to get my money back of 51:98...

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1

My Patty Play Pal hair is falling out shredded!!!!

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Tidebuy and The Ashton Drake Galleries Products and Services

Most reviewed product and services
  • Tidebuy Shipping Service (109 reviews)
  • The Ashton Drake Galleries Doll (126 reviews)
  • The Ashton Drake Galleries Shipping Service (104 reviews)
  • The Ashton Drake Galleries Monkey Coco Doll (5 reviews)