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Telus Communications

Telecommunications
  • 1 ISSUES RESOLVED
  • 306 TOTAL REVIEWS
  • $76.4K CLAIMED LOSSES
  • $955 AVERAGE LOSS
1.6
Customer service
Website
Billing Practices
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Store customer service 2
  • On the ground personnel-always have 2
  • Extremely unsatisfied and pissed off 2
  • Web site 1
  • Coverage 1

Customers don't like

  • Customer service14
  • Billing errors4
  • Very poor customer service3
  • Rude customer service3
  • Customer service dept3
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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1541 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.4K AVERAGE LOSS
1.6
Customer service
Website
Billing Practices
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Internet speed when it works 11
  • No contract 7
  • Variety of channels 6
  • Field technician 6
  • Techs who came to my home 4

Customers don't like

  • Poor customer service33
  • No solution to simple task15
  • Argumentative customer service15
  • Lack of problem solving9
  • Frequent cable outages6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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