PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TD Bank and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TD Bank
Wells Fargo

TD Bank and Wells Fargo Overview

Total reviews 457 1627
Company responses 0 0
Issues resolved 4 1

TD Bank and Wells Fargo Consumer Ratings

Rank
130 out of 740 in Banks category
99 out of 740 in Banks category
Customer service
116 in category
99 in category
Product or Service Quality
80 in category
68 in category
Reliability
97 in category
87 in category
Website
116 in category
79 in category

TD Bank and Wells Fargo Rating Details

Customer service
1.2 (215 reviews)
1.3 (390 reviews)
Reviewer's quote

...They offer no decent customer service on the phone. It will take you nearly an hour to get through on most days. It doesn't matter the time you call either...

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Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Product or Service Quality
1.3 (179 reviews)
1.4 (339 reviews)
Reviewer's quote

I received a gift card from an employer for years of service and got taxed on the "Gift". By the time I was able to use it, TD bank said it was "Closed". Turns out they took the money off the card for inactivity...

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I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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Reliability
1.2 (177 reviews)
1.3 (300 reviews)
Reviewer's quote

I want to call to ask for a payoff quote. The phone number on the back of my statement does not work. Hang out when call. I tried to call TD bank but it lets me wait forever. It was horrible to bank with TD.

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Website
1.6 (162 reviews)
1.9 (326 reviews)
Reviewer's quote

...many only had to click a button on a website to start the process. TD bank is solely protecting their interests at the expense of their loyal customers. Not only is the handling of this crazy given the technology available today but to make me wait 4 weeks to tell me im screwed is pathetic...

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...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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TD Bank and Wells Fargo Pros and Cons

Pros
  • Employees at my local branch
  • Open 5 days
  • Long hours to customers
  • No customer service
  • Who did try to make me fell better
  • Nightmare
Cons
  • Cusomer service abilty to help just blows you off
  • Incompetence
  • Phone service
  • Customer service
  • Incompetant
  • Rude representatives

TD Bank and Wells Fargo Most Positive Reviews

Top rated reviews
5

Checks were stolen from my home and cashed at a TB branch. The signature on the check was obviously not mine (which...

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5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

My name is Kysha Daye i got a letter from ssi letter i close my saving account it it ******4365 i did not know that you...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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TD Bank and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

Overdraft fees. It's very likely that everyone here on Facebook has spent at least a couple of hours banging their head...

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

Got married and went in to change my name. *** working there didn't fill out proper paperwork and now I have a...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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TD Bank and Wells Fargo Latest Reviews

Recent published reviews
1

I want to call to ask for a payoff quote. The phone number on the back of my statement does not work. Hang out when...

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No votes

I have tried to call several times but the phone keeps breaking up and can’t understand... I have a case # S11294322 I a...

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1

Same deal as everyone. Received a gift card last year and accidentally misplaced it. Recently found it and couldn't...

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No votes

Still waiting for feedback please. I am trying to get my money back or dispute it because the woman that sold me the...

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TD Bank and Wells Fargo Products and Services

Most reviewed product and services
  • Td Bank Customer Care (78 reviews)
  • Td Bank Account (60 reviews)
  • Td Bank Banking Service (30 reviews)
  • Wells Fargo Account (241 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)