PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Washington Tax Services and TaxSlayer as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Washington Tax Services
TaxSlayer

Washington Tax Services and TaxSlayer Overview

Total reviews 24 37
Company responses 0 0
Issues resolved 1 0

Washington Tax Services and TaxSlayer Consumer Ratings

Rank
14 out of 221 in Taxes category
11 out of 221 in Taxes category
Billing Practices
15 in category
11 in category
Customer service
14 in category
10 in category
Website
13 in category
10 in category
Reliability
17 in category
10 in category

Washington Tax Services and TaxSlayer Rating Details

Billing Practices
1.6 (7 reviews)
2.4 (9 reviews)
Reviewer's quote

Also on reviewing the returns they had partially done it but not properly or completely . They then refused to fix their errors .When I asked for a refund because the work had to be done all over again they refused to give me a refund and refused to fix the errors .I then recieved an email saying...

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I filed with taxslayer and they agreed to draft payment out of return. Because of covid they decided to draft my account anyway. They sent me an email telling me they were gonna draft on the 19th. They tried on the 13th. Then twice more. Causing two overdraft charges. And the question onmf how you...

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Customer service
2.1 (7 reviews)
2.5 (11 reviews)
Reviewer's quote

...Freeborne did very little to help after I paid him in full for his service. His communication with me was minimal. He lead me on for several months then I received an email one day stating I had to set up a payment plan immediately before the IRS placed a lien on my property...

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...So I called their customer service line which is not toll free. I was told by customer service "You didn't receive a high enough refund amount to qualify. " Ok so I cannot get a loan for 500...

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Website
2.4 (7 reviews)
2.8 (10 reviews)
Reviewer's quote

You have been warned. Do not make the mistake of using this company. Do your research, do your research, do your research, and keep your money that you would have given this company to help pay on your tax debt.

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I filed through taxslayer and agreed to have the payment taken out of my return. Then they sent a letter saying they would draft my account on May 19th without return. Then they tried on the 19th. Taxslayer sucks and I will go back to turbo and stay

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Reliability
1.7 (6 reviews)
2.4 (14 reviews)
Reviewer's quote

Will I thought my unfiled taxes was. Bad my experience with jay Freebourne was even worse that guy is something else I had them file my tax returns 2 different times all within 2 months of each other each time was 2 w -2s the 2nd time around the price went up and not only that they took a 3 weeks...

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You have a wrong email and my login does not work now that I efiled my return with no copy of it. What a joke. The Irs did not receive it.

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Washington Tax Services and TaxSlayer Pros and Cons

Pros
  • Did the job and were responsive
  • Did the job
  • Pwrsistance
Cons
  • Take your money and do not deliver proper service
  • Way overpriced for the services that offer
  • Run out the clock and then keep your money
  • Are affiliated with green dot
  • Refund now loan is a lie
  • Gall to try turning this into survey for you

Washington Tax Services and TaxSlayer Most Positive Reviews

Top rated reviews
5

I gave a description of my tax problems and the process was explained to me and I was advised to do it on my own. The...

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5

i need to talk to somebody bout why when i enter my phone to sent my e file number to it in a text i cant do it to...

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4.6

In fact, I've found WATAX to be quite responsive, informative and helpful. The company as a whole and Mr. Freeborne in...

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4.9

Yes it was resolved I had the wrong amount when checking my refund my mistake

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Washington Tax Services and TaxSlayer Most Critical Reviews

Lowest rated reviews
1

MR JAY FREEBORNE IS FULL OF IT. SAME OLD PITCH ABOUT THEY HAVE BEEN IN BUSINESS FOR 25 YESRS YADA YADA YADA THIS ***...

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1

I file my tax return through the app! my information is now missing even though I got the confirmation that it was...

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1

So glad I found this page with all of your reviews! I read each one. I understand that some customers may not be...

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1

I didnt call or text you are filled any return with you if there is one on file please contact me
Thank you Billie Collin...

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Washington Tax Services and TaxSlayer Latest Reviews

Recent published reviews
1.6

Also on reviewing the returns they had partially done it but not properly or completely . They then refused to fix their...

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No votes

I need my aig number and i cant get into my acct please help me i live in Cincinnati ohio

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1

You have been warned. Do not make the mistake of using this company. Do your research, do your research, do your...

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No votes

I do my taxes every year and i really dnt knw hw to get in so i could reset my username and passed

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Washington Tax Services and TaxSlayer Products and Services

Most reviewed product and services
  • Washington Tax Services Customer Care (3 reviews)
  • Washington Tax Services Tax Return (2 reviews)
  • Washington Tax Services Tax Resolution (2 reviews)
  • Taxslayer Tax Return (9 reviews)