PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Washington Tax Services and TaxSlayer as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Washington Tax Services
TaxSlayer

Washington Tax Services and TaxSlayer Overview

Total reviews
24
2
Company responses
0
0
Issues resolved
1
0

Washington Tax Services was first mentioned on PissedConsumer on Jan 1, 2008 and since then this brand received 24 reviews. It is 22 reviews more than TaxSlayer received since Feb 6, 2018.

Washington Tax Services and TaxSlayer Consumer Ratings

Rank
12 out of 261 in Taxes category
18 out of 261 in Taxes category
Customer service
12 in category
17 in category
Website
11 in category
45 in category
Diversity of Products or Services
14 in category
7 in category

According to consumer ratings and reviews, Washington Tax Services ranks 6 points higher in the Taxes category than TaxSlayer. People gave Washington Tax Services 2.1 stars for Customer service criterion in Taxes category and it is 51 points higher than the worst rated brand in this category. At the same time, TaxSlayer was rated 2 stars for Customer service criterion in this category and it is 46 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Washington Tax Services has a higher rating than TaxSlayer. Regarding Diversity of Products or Services criterion, consumers gave Washington Tax Services 2 stars and it is 78% greater than other in category. TaxSlayer however was rated 4 stars and it is 89% greater than other in category.

Washington Tax Services and TaxSlayer Rating Details

Customer service
2.1 (7 reviews)
2 (1 review)
Reviewer's quote

...Freeborne did very little to help after I paid him in full for his service. His communication with me was minimal. He lead me on for several months then I received an email one day stating I had to set up a payment plan immediately before the IRS placed a lien on my property...

Rehana

...So I called their customer service line which is not toll free. I was told by customer service "You didn't receive a high enough refund amount to qualify. " Ok so I cannot get a loan for 500...

PissedConsumer1184034
Website
2.4 (7 reviews)
1 (1 review)
Reviewer's quote

Also on reviewing the returns they had partially done it but not properly or completely . They then refused to fix their errors .When I asked for a refund because the work had to be done all over again they refused to give me a refund and refused to fix the errors .I then recieved an email saying...

Gundu R

No items

Diversity of Products or Services
2 (6 reviews)
4 (1 review)
Reviewer's quote

...I will definately not use their services or waste any money. I actually called the IRS and they were much more accomodating than I had expected. Try and work out your issue with them first..

PissedConsumer993327

No items

Washington Tax Services and TaxSlayer Pros and Cons

Pros
  • Did the job
  • Did the job and were responsive
No votes
Cons
  • Take your money and do not deliver proper service
  • Run out the clock and then keep your money
  • Rude and arrogant with lack of communication
  • Refund now loan is a lie

Washington Tax Services and TaxSlayer Most Positive Reviews

Top rated reviews
5

I gave a description of my tax problems and the process was explained to me and I was advised to do it on my own. The...

No votes

Washington Tax Services and TaxSlayer Most Critical Reviews

Lowest rated reviews
1

MR JAY FREEBORNE IS FULL OF IT. SAME OLD PITCH ABOUT THEY HAVE BEEN IN BUSINESS FOR 25 YESRS YADA YADA YADA THIS ***...

2

I filed my 2018 return using Taxslayer because I could take advantage of the refund anticipation loan, or their Refund...

Washington Tax Services and TaxSlayer Latest Reviews

Recent published reviews
1.6

Also on reviewing the returns they had partially done it but not properly or completely . They then refused to fix their...

Read all 24 reviews

Nothing happened I just don't want to file like this anymore

Read all 2 reviews

Washington Tax Services and TaxSlayer Products and Services

Most reviewed product and services
  • Washington Tax Services Customer Care (3 reviews)
  • Washington Tax Services Tax Return (2 reviews)
  • Washington Tax Services Tax Resolution (2 reviews)
  • Taxslayer Tax Return (2 reviews)