PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TaxSlayer and Taxact as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TaxSlayer
Taxact

TaxSlayer and Taxact Overview

Total reviews
2
118
Company responses
0
0
Issues resolved
0
0

Taxact was first mentioned on PissedConsumer on Jul 15, 2011 and since then this brand received 118 reviews. It is 116 reviews more than TaxSlayer received since Feb 6, 2018.

TaxSlayer and Taxact Consumer Ratings

Rank
18 out of 261 in Taxes category
35 out of 261 in Taxes category
Staff
52 in category
26 in category
Value for money
8 in category
20 in category
Website
47 in category
24 in category

According to consumer ratings and reviews, TaxSlayer ranks 17 points higher in the Taxes category than Taxact. People gave TaxSlayer 1 stars for Staff criterion in Taxes category and it is 7 points higher than the worst rated brand in this category. At the same time, Taxact was rated 1.3 stars for Staff criterion in this category and it is 33 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that TaxSlayer has a higher rating than Taxact. Regarding Website criterion, consumers gave TaxSlayer 1 stars and it is 78% worse than other in category. Taxact however was rated 1.7 stars and it is 59% greater than other in category.

TaxSlayer and Taxact Rating Details

Staff
1 (1 review)
1.3 (54 reviews)
Reviewer's quote

I filed my 2018 return using Taxslayer because I could take advantage of the refund anticipation loan, or their Refund Now service. I have a return of 1200+ coming to me from the IRS. These are W2's sent by legitimate companies to me, no questions asked. So I filed and at the end I chose to have...

PissedConsumer1184034

I cannot get verification that my return was e-filed. The IRS does not show they received it. The only support is on the TAXACT website which is very limited. It just shows they do not have any information on my account when the requested information is entered. Only get a menu driven recording at...

BJ M
Value for money
3 (1 review)
1.3 (50 reviews)
Reviewer's quote

No items

...Well in three days the BBB in Iowa got back and said that TAXACT was refunding my money. And they did. I went back and opened my return and after several tries was able to print out copies of my federal and state returns for mailing...

PissedConsumer1490433
Website
1 (1 review)
1.7 (67 reviews)
Reviewer's quote

No items

This year's website is completely different and full of glitches. It hangs up and won't let you correct any rejected taxes. I somehow re did it on my own with no help from taxact and got it to go thru by a miracle then I go to print my return and cannot after paying $75..

Danelle D

TaxSlayer and Taxact Pros and Cons

Pros
No votes
  • Fact that you could do the taxes online
  • Ease of use aside from the deceitful pricing
  • Being able to file tax return online
Cons
  • Refund now loan is a lie
  • Customer service
  • Lack of customer service
  • If you need help you are out of luck

TaxSlayer and Taxact Most Critical Reviews

Lowest rated reviews
2

I filed my 2018 return using Taxslayer because I could take advantage of the refund anticipation loan, or their Refund...

1

I used TAXACT to file my 2013 taxes without any problems. Money was in my bank account pronto. This year has been...

TaxSlayer and Taxact Latest Reviews

Recent published reviews

Nothing happened I just don't want to file like this anymore

Read all 2 reviews
2.6

I cannot get verification that my return was e-filed. The IRS does not show they received it. The only support is on...

Read all 118 reviews

TaxSlayer and Taxact Products and Services

Most reviewed product and services
  • Taxslayer Tax Return (2 reviews)
  • Taxact Tax Software (49 reviews)
  • Taxact Customer Care (10 reviews)
  • Taxact Tax Preparation (5 reviews)