PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TaxSlayer and Taxact as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TaxSlayer
Taxact

TaxSlayer and Taxact Overview

Total reviews
43
142
Company responses
0
0
Issues resolved
0
0

TaxSlayer and Taxact Consumer Ratings

Rank
10 out of 219 in Taxes category
36 out of 219 in Taxes category
Reliability
10 in category
21 in category
Product or Service Quality
9 in category
17 in category
Diversity of Products or Services
9 in category
18 in category
Customer service
12 in category
29 in category

TaxSlayer and Taxact Rating Details

Reliability
2.3 (15 reviews)
1.4 (77 reviews)
Reviewer's quote

I filed with taxslayer and they agreed to draft payment out of return. Because of covid they decided to draft my account anyway. They sent me an email telling me they were gonna draft on the 19th. They tried on the 13th. Then twice more. Causing two overdraft charges. And the question onmf how you...

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They don't want to answer the phone for questions about my return, but, they take your money for services rendered and give poor to no service afterwards.

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Product or Service Quality
2.4 (15 reviews)
1.6 (65 reviews)
Reviewer's quote

Pay for service and tax return was rejected and unable to finish because I don't know something about an IP PIN that I never received..

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...The required service pack update killed some of my software. Then required update of unused Win browser ALL took more time than previous yrs taxes times 4. Attempts to CALL tech support met with machine saying they had to many calls 1hr after they opened and to call back tomorrow...

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Diversity of Products or Services
2.7 (13 reviews)
1.8 (60 reviews)
Reviewer's quote

Need my last year tax return

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...There are better products out there..

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Customer service
2.4 (12 reviews)
1.3 (77 reviews)
Reviewer's quote

...So I called their customer service line which is not toll free. I was told by customer service "You didn't receive a high enough refund amount to qualify. " Ok so I cannot get a loan for 500...

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Terrible they have no customer service say they can’t take your call..

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TaxSlayer and Taxact Pros and Cons

Pros
  • Pwrsistance
  • Fact that you could do the taxes online
  • Previous years guaranteed low pricing for regular customers
  • Ease of use aside from the deceitful pricing
Cons
  • Are affiliated with green dot
  • Refund now loan is a lie
  • Gall to try turning this into survey for you
  • Customer service
  • If you need help you are out of luck
  • Deceptive advertising

TaxSlayer and Taxact Most Positive Reviews

Top rated reviews
5

i need to talk to somebody bout why when i enter my phone to sent my e file number to it in a text i cant do it to...

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3.8

I did not note payee on my tax payment check. Taxact got back to me with the info. I am happy wits OKith their response.

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4.9

Yes it was resolved I had the wrong amount when checking my refund my mistake

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No votes

TaxSlayer and Taxact Most Critical Reviews

Lowest rated reviews
1

I file my tax return through the app! my information is now missing even though I got the confirmation that it was...

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1

I used TAXACT to file my 2013 taxes without any problems. Money was in my bank account pronto. This year has been...

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1

Money never came , it's been passed 21 days

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1

I've purchased TaxAct Professional Software for years. They've made changes and ruined the software. I'm unable to...

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TaxSlayer and Taxact Latest Reviews

Recent published reviews
No votes

I need my aig number and i cant get into my acct please help me i live in Cincinnati ohio

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1

They don't want to answer the phone for questions about my return, but, they take your money for services rendered and...

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No votes

I do my taxes every year and i really dnt knw hw to get in so i could reset my username and passed

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No votes

I can not find the box to check for depending on up pin

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TaxSlayer and Taxact Products and Services

Most reviewed product and services
  • Taxslayer Tax Return (9 reviews)
  • Taxact Tax Software (50 reviews)
  • Taxact Customer Care (11 reviews)
  • Taxact Website (6 reviews)