PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Taxact and Tax Defense Network as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Taxact
Tax Defense Network

Taxact and Tax Defense Network Overview

Total reviews
136
91
Company responses
0
6
Issues resolved
0
1

Taxact and Tax Defense Network Consumer Ratings

Rank
36 out of 216 in Taxes category
41 out of 216 in Taxes category
Website
27 in category
20 in category
Customer service
33 in category
29 in category
Reliability
21 in category
23 in category
Billing Practices
23 in category
26 in category

Taxact and Tax Defense Network Rating Details

Website
1.6 (76 reviews)
1.9 (19 reviews)
Reviewer's quote

...THE ONLY website I cannot access. No phone number to call. Will be forced to use another website to file taxes even though I've used this one for years..

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First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's meh... nothing they promised in the initial sales pitch is going to happen. It's a convenient business model: if you take the money first, why would you delver anything you...

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Customer service
1.1 (74 reviews)
1.3 (24 reviews)
Reviewer's quote

Terrible they have no customer service say they can’t take your call..

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Ultimately having to go " Customer service" or whatever they call the scharade department, they have someone in "upper management" convince me that they had contacted the IRS and claimed my debt to the IRS uncollectable. I was thrilled until recently talking with a representative from the IRS and...

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Reliability
1.3 (73 reviews)
1.2 (18 reviews)
Reviewer's quote

The web page appears to be having issues but the chat tried to say my web browser was the problem. I changed it but it still won't connect to the site.

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KEPT STRING YOU ON. DID NOTHING IN 5 MONTHS. AND WHEN I CANCELLED THEY STARTED TO CHARGE A NONYHLY FEE. I TOLD THEM I HAD A STROKE. WOULD NOT RECOMMEND TO ANYONE,

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Billing Practices
1.4 (65 reviews)
1.1 (19 reviews)
Reviewer's quote

No coupon applied to my package

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Never got back to me on a regular time table and I had 8 people in 2 years to work with.Was given bad advice never sent me any paper work onmy account .Thinking about fileing with the BBB.

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Taxact and Tax Defense Network Pros and Cons

Pros
  • Fact that you could do the taxes online
  • Ease of use aside from the deceitful pricing
  • Being able to file tax return online
  • Were easy to talk to and sounded professional
  • Was drawn in by sales pitch
  • Took my transaction from beginning to end
Cons
  • Customer service
  • If you need help you are out of luck
  • Deceptive advertising
  • Whole experience was a complete waste of money
  • Total liars on binding contract
  • After payment no work done as promised

Taxact and Tax Defense Network Most Critical Reviews

Lowest rated reviews
1

I used TAXACT to file my 2013 taxes without any problems. Money was in my bank account pronto. This year has been...

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1

This company is a joke . After handling our issue twice an getting paid we have now been informed we need to file for...

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1

I've purchased TaxAct Professional Software for years. They've made changes and ruined the software. I'm unable to...

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1

I was contacted by Tax Defense Network, and was told that they would
handle my IRS problem. The next day a man named cam...

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Taxact and Tax Defense Network Latest Reviews

Recent published reviews
No votes

Wrong bank account info and I still havent got my tax money...u guys are a disgrace and I will make sure noone I kno...

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2.1

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's...

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1

I just got a canned response about checking my browser settings.
THE ONLY website I cannot access.
No phone number to call...

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1

I used this company in 2017 and they were OK so I used them for my 2018 taxes. They have never reduced my taxes as their...

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Taxact and Tax Defense Network Products and Services

Most reviewed product and services
  • Taxact Tax Software (50 reviews)
  • Taxact Customer Care (11 reviews)
  • Taxact Website (6 reviews)
  • Tax Defense Network Tax Resolution (35 reviews)
  • Tax Defense Network Tax Preparation (4 reviews)
  • Tax Defense Network Taxi Service (1 review)