PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tax Defense Network and Taxact as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tax Defense Network
Taxact

Tax Defense Network and Taxact Overview

Total reviews
91
139
Company responses
6
0
Issues resolved
1
0

Tax Defense Network and Taxact Consumer Ratings

Rank
41 out of 218 in Taxes category
36 out of 218 in Taxes category
Customer service
27 in category
31 in category
Diversity of Products or Services
30 in category
18 in category
Price Affordability
29 in category
14 in category
Billing Practices
25 in category
21 in category

Tax Defense Network and Taxact Rating Details

Customer service
1.3 (24 reviews)
1.2 (76 reviews)
Reviewer's quote

Ultimately having to go " Customer service" or whatever they call the scharade department, they have someone in "upper management" convince me that they had contacted the IRS and claimed my debt to the IRS uncollectable. I was thrilled until recently talking with a representative from the IRS and...

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Terrible they have no customer service say they can’t take your call..

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Diversity of Products or Services
1.1 (21 reviews)
1.7 (59 reviews)
Reviewer's quote

In the final analysis, the only prowess demonstrated by the Tax Defense Network was in overcharging for minimal services rendered. To the tune of $3,500 for a highly questionable tax bill which confounded their abilities to reduce. This organization may have some expertise in attending to federal...

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...There are better products out there..

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Price Affordability
1.1 (20 reviews)
1.8 (57 reviews)
Reviewer's quote

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's meh... nothing they promised in the initial sales pitch is going to happen. It's a convenient business model: if you take the money first, why would you delver anything you...

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...A combination of poor service and price gouging changed my view in 2017. The chat line does not work. Email seems to have been suspended...

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Billing Practices
1.1 (19 reviews)
1.4 (67 reviews)
Reviewer's quote

Never got back to me on a regular time table and I had 8 people in 2 years to work with.Was given bad advice never sent me any paper work onmy account .Thinking about fileing with the BBB.

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I discarded the 1040 instructions without noting the correct payee for my tax payment check. Taxact replied with the answer in a timely manner.

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Tax Defense Network and Taxact Pros and Cons

Pros
  • Were easy to talk to and sounded professional
  • Was drawn in by sales pitch
  • Took my transaction from beginning to end
  • Fact that you could do the taxes online
  • Ease of use aside from the deceitful pricing
  • Being able to file tax return online
Cons
  • Whole experience was a complete waste of money
  • Total liars on binding contract
  • After payment no work done as promised
  • Customer service
  • If you need help you are out of luck
  • Deceptive advertising

Tax Defense Network and Taxact Most Critical Reviews

Lowest rated reviews
1

This company is a joke . After handling our issue twice an getting paid we have now been informed we need to file for...

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1

I used TAXACT to file my 2013 taxes without any problems. Money was in my bank account pronto. This year has been...

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1

I was contacted by Tax Defense Network, and was told that they would
handle my IRS problem. The next day a man named cam...

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1

I've purchased TaxAct Professional Software for years. They've made changes and ruined the software. I'm unable to...

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Tax Defense Network and Taxact Latest Reviews

Recent published reviews
2.1

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's...

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2.7

I discarded the 1040 instructions without noting the correct payee for my tax payment check. Taxact replied with the...

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1

I used this company in 2017 and they were OK so I used them for my 2018 taxes. They have never reduced my taxes as their...

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2.6

Rejection email of 2019 taxes was the problem

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Tax Defense Network and Taxact Products and Services

Most reviewed product and services
  • Tax Defense Network Tax Resolution (35 reviews)
  • Tax Defense Network Tax Preparation (4 reviews)
  • Tax Defense Network Taxi Service (1 review)
  • Taxact Tax Software (50 reviews)
  • Taxact Customer Care (11 reviews)
  • Taxact Website (6 reviews)