PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tan Pro and Ultratan as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tan Pro
Ultratan

Tan Pro and Ultratan Overview

Total reviews
33
62
Company responses
0
4
Issues resolved
0
2

Tan Pro and Ultratan Consumer Ratings

Rank
60 out of 707 in Beauty Salons and Spas category
84 out of 707 in Beauty Salons and Spas category
Website
51 in category
58 in category
Customer service
49 in category
77 in category
Discounts and Special Offers
37 in category
47 in category
Diversity of Products or Services
59 in category
63 in category

Tan Pro and Ultratan Rating Details

Website
2.3 (18 reviews)
2.3 (28 reviews)
Reviewer's quote

I worked at the tan pro in Hilliard and have been waiting to get payed ever sense

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The spray tan machine didnt work and I wanted to do it again but she wanted to charge me and Im not going to pay when I never did it to begin with. She said she could not refund my money. I already pay a monthly subscription of $60 and then I have to pay for add ons when I get a spray tan. I am not...

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Customer service
1.9 (17 reviews)
1.4 (33 reviews)
Reviewer's quote

...Their customer service is absolutely terrible and their employees are uneducated just like their corporate employees. Tan Pro scams..

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...Customer service is null with this salon. They needed to close...

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Discounts and Special Offers
2.2 (17 reviews)
1.9 (31 reviews)
Reviewer's quote

...My wife and I joined at the same time when there was a special deal going on. Her credits were applied to her account and mine were never added to mine. So a note was sent to corporate...

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Went t in to tan today and was denied by the employee there.She stated my yearly package had expired. I was told by management that my package would be extended until the end of July..which obviously is a lie. The employee stated that yesterday at her own store she heard that 3 times

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Diversity of Products or Services
2.2 (17 reviews)
2.1 (32 reviews)
Reviewer's quote

I left my driver’s license in your facility and need to get it for a flight this AM. Help!

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Additionally, I spend an enormous amount in products, upgrades, and services. I am just disgusted at the way I was just treated at this Travelers Rest location. This is proof that it only takes one store, and one experience, by one rude and unprofessional staff member clearly preoccupied with the...

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Tan Pro and Ultratan Pros and Cons

Pros
  • Love your beds
  • Staff
  • Getting a tan
  • People who staff stores
Cons
  • Customer service
  • Were not helpful in any way
  • That i go on a saturday afternoon and they closed
  • How they take care of customer issues
  • Beds that frequently did not work
  • No refunds or credit for faulty product

Tan Pro and Ultratan Most Positive Reviews

Top rated reviews
4.3

This is the second time I have had this happen where the spray tan booth only sprayed one side of my body an the girl...

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4.7

I’m at the Summerville ultra tan Lisa is the best she has it running like a fine tune clock ask a question and she has...

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4

Go to marion ohio tan pro at noon on a saturday to find out they closed. Dtove 15 mins to tan

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3.6

I have been a customer of Ultratan over 6 years in North and South Carolina. I haven't been in 2 months due to an...

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Tan Pro and Ultratan Most Critical Reviews

Lowest rated reviews
1

One door didn't actually lock, another door had scotch tape holding the frame closed and was clearly broken at some...

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1

I bought a lotion and a tattoo cover up and broke out. The next day I contacted the store. She said they never do...

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1

Every time I come in to tan the beds are dirty. They have dried up lotion on them all over.

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1

I will NEVER recommend ultra tan to anyone!! I went for a spray tan, I had never had one before. They asked if I wanted...

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Tan Pro and Ultratan Latest Reviews

Recent published reviews
No votes

I tried to call customer service to cancel my account no one answered

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1.9

The spray tan machine didnt work and I wanted to do it again but she wanted to charge me and Im not going to pay when I...

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1

Charges made to my credit card in May $14.11,I canceled and was charged again this month $25.73 . You are charging...

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1.7

Went t in to tan today and was denied by the employee there.She stated my yearly package had expired. I was told by...

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Tan Pro and Ultratan Products and Services

Most reviewed product and services
  • Tan Pro Membership (6 reviews)
  • Tan Pro Tanning (4 reviews)
  • Tan Pro Customer Care (4 reviews)
  • Ultratan Membership (15 reviews)
  • Ultratan Tanning (7 reviews)
  • Ultratan Customer Care (5 reviews)