PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Taco Bueno and Taco Casa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Taco Bueno
Taco Casa

Taco Bueno and Taco Casa Overview

Total reviews 295 108
Company responses 0 0
Issues resolved 0 0

Taco Bueno and Taco Casa Consumer Ratings

Rank
86 out of 677 in Fast Food category
21 out of 677 in Fast Food category
Customer service
71 in category
29 in category
Product or Service Quality
71 in category
22 in category
Location
71 in category
41 in category
Quality of Food
74 in category
23 in category

Taco Bueno and Taco Casa Rating Details

Customer service
1.3 (128 reviews)
2 (69 reviews)
Reviewer's quote

...Non english speaking is very rude knows nothing About customer service. The store has no management on duty they run the store with 2 people ..

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...Horrible customer service. Sat in the drive thru for 30 min..

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Product or Service Quality
1.5 (120 reviews)
2.1 (60 reviews)
Reviewer's quote

...I think the dining should be opened for mobile orders or delivery service. And drive thru for just orders that arent mobile orders and the orders can be expedited a lot quicker and professionally. Cuz drive thru doesnt not work for delivery orders and non delivery..

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The food is good but the service is to DAM SLOW. The only thing y’all have is taco meat made 4/5 different ways. WHY ARE YALL SOOO DAAAMMMMMM SLOW!!!!!!!..

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Location
2.5 (119 reviews)
2.8 (59 reviews)
Reviewer's quote

The location I visited has a blatant disregard for the current CDC guidelines for mask wearing. I was eating lunch when two people walked it with a beer in hand and no masks. They were served without any question, and they began talking about the other customers in the restaurant that were wearing...

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Y’all, the whole staff at this location is seriously WAYYYY too fun and friendly to be in the fast food industry. I specifically go to this location for the smiles and a good laugh, whether it’s in drive thru or dine in. Food is always consistent, and I’m not here often enough for them to be nice...

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Quality of Food
1.8 (119 reviews)
2.7 (60 reviews)
Reviewer's quote

...We spent $35 to get our family food. We got no receipt..

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Then she asked the manager and came back with, bring the food and your receipt back and we will get you some more. I told her I was back at work and don't get off until 5:00 and i just won't come back there anymore. They could have given given me one to pick up tomorrow to make up for the 2 I...

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Taco Bueno and Taco Casa Pros and Cons

Pros
  • There unhappy with there job
  • Use to be a great family place to eat
  • Love the bean burrito
  • Food
  • These employees in this location named christy yest
  • Great service
Cons
  • Employee attitude and food quality
  • Bad customer service
  • Employees suck here
  • Customer service
  • Food and disrespect after leaving a bad review
  • Employees do not care about the customer

Taco Bueno and Taco Casa Most Positive Reviews

Top rated reviews
5

I went into the Lewisville, TX location store #3163 today. The cashier that took my order was an elderly woman in a...

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5

Their attitude is the best. I sometimes just get a drink and they think treat me the same as when I buy food. What...

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5

I brought $15.86 worth of food which included: 3 Chima Changas. I am complaining because the chimi changas had mostly...

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5

After reading customer complaints on food, service and staff I find that none of this true at the Moore, Oklahoma locati...

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Taco Bueno and Taco Casa Most Critical Reviews

Lowest rated reviews
1

Ive been calling for 2 weeks now to get no return call *** emails that lead to dead ends and still an issue at hand. I...

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1

Why is tacos or tostadoes not fresh try to hide with all the lettuce

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1

Me and my wife waited for 15 minutes im the lobby just to gey our orser takin and nobody came. Thats the 2 time thats...

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1

Biggest cluster .... !!!! Will never go there again!!!! Thanks for letting a bunch of kids ruin your business!!!been...

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Taco Bueno and Taco Casa Latest Reviews

Recent published reviews
1.7

Arrived at 8:16 and was waiting until 8:48 pm after the long wait to order my food was super cold

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2.2

Drove through politely asked for a salad with no beans in the drive through. The young African American female seemed...

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1.4

Employees ignored me soda was flat couldn't wait any longer because Uber was outside to pick me up and I wasn't going...

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2

They have not responded yet. I think the reason why because I put the same complaint into two different Arlington Texas...

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Taco Bueno and Taco Casa Products and Services

Most reviewed product and services
  • Taco Bueno Customer Care (38 reviews)
  • Taco Bueno Drive-Through (34 reviews)
  • Taco Bueno Taco (13 reviews)
  • Taco Casa Drive-through (24 reviews)
  • Taco Casa Manager (15 reviews)
  • Taco Casa Customer Care (14 reviews)