Taco Bell vs Wendys: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Taco Bell and Wendys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Taco Bell

Has Verified Representatives

2.1

Wendys

2.2

Taco Bell

Wendys

Taco Bell and Wendys Overview

Total reviews

4059

1031

Company responses

Issues resolved

Taco Bell and Wendys Consumer Ratings

Rank

57 out of 650 in Fast Food category

42 out of 650 in Fast Food category

Customer service

51 in category

35 in category

Quality of Food

58 in category

48 in category

Location

52 in category

40 in category

Price Affordability

43 in category

61 in category

Taco Bell and Wendys Rating Details

Customer service

1.6 (1799 reviews)

1.7 (323 reviews)

Reviewer's quote

Manager sucks and is rude does not deserve her job at turner store in Hobbs NM 88240 she has lack of customer service skills and should be terminated for being rude to customers who come in with corporate coupons that dont specify only one per visit and specify i can order one menu item of my...

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It is now past 24 hrs and I have not received any sort of contact from Wendy's, though the customer service site says I would be contacted within 24 hrs. I want compensation for my disgusting experience. I will never eat at Wendy's again and I will tell everyone I can about the experience in hopes...

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Quality of Food

2.1 (1661 reviews)

2.2 (280 reviews)

Reviewer's quote

Regarding no food being prepared, quality of food is terrible,burrito not having beef inside, running out of mild taco sauce ,being unprofessional..

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...When I got to the window to pick up my food I could not see ANY employee as far as I could see wearing gloves or masks. I called the manager Sean and asked him about it. His reply was " the person working the window is not required to wear gloves, and it is the choice of my employees to wear a mask"...

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Location

2.7 (1654 reviews)

2.9 (280 reviews)

Reviewer's quote

...Have tried 6 times to contact manager at the store location and never can get them to answer the phone..

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I checked the Wendy's website to confirm that the location we wanted to eat at was now listed as open for breakfast at 6:30am. Yes they were. So, we stopped there and did not see anyone in the restaurant...

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Price Affordability

2.8 (1630 reviews)

2.6 (294 reviews)

Reviewer's quote

I said thank you and then the manager rudely interrupted him and says is that all you need?! And I went quite because it made me mad and she told me the price. Well I go up to the window and asked he what he problem was and she replied Im trying to get you through the drive way and such on and she...

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I've gone to all sorts of fastfood places on multiple occasions and have had little to no complaints about price, food or service but today it was all negative. The cashier looked dead, no please or thank you just a blank facial expression. I ordered two burgers, the baconator and the triple...

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Taco Bell and Wendys Pros and Cons

Pros

Food
Courteous representative
Nonthing

Person that served me
Food taisted ok
Food was hot

Cons

Horrible customer service
Bad management
Service

Worst service and food
Customer service
Poor food quality

Taco Bell and Wendys Most Positive Reviews

Top rated reviews

I have went to the taco bell in Temple ordered family packs as I have a large family., there was very little meat on th...

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On Dec. 22 2014 I went into the Mena, Ar. Wendy's. The first thing I heard was someone yelling at the employees. "if I...

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I went threw taco bell drive thru on haloween......the service SUCK MAJOR BALLS and my food was SO COLD I THREW IT...

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Went to Wendy's today with my sister, as we sat and ate, we witnessed this young male manager, talk to his employees...

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Taco Bell and Wendys Most Critical Reviews

Lowest rated reviews

We do not eat BEEF-We eat Chicken-We like Tacos- was Charged a Deceptive Up Charge on 6 CHICKEN Tacos-NO Drinks-and the...

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AT 6PM TODAY 9/19/2014. I WENT TO WENDYS IN ELIZABETHTON,TENN. AS A RESIDENT I GO THERE 2 OR 3 TIMES A WEEK. I WAS THE...

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I'm trying to go online to find out specific information about a product. They make you download the app before you can...

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I myself and numerous customers have had under cooked chicken nuggets and chicken burgers quite a few times on...

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Taco Bell and Wendys Latest Reviews

Recent published reviews

No votes

I ordered an advertised supreme taco party pack and was told it was 17.99 instead of 15.99. I advised the website...

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Everyone got paid today except for me no money was posted in my card I'm very pissed the manager hasn't done...

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Drivethru personnel refused to cancel transaction after i accidentally paid with my personal debit card. The Taco Bell P...

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4.3

I've been told that its against Wendys policy to have a nose piercing, but we are now wearing mask and If was to take...

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Taco Bell and Wendys Products and Services

Most reviewed product and services

Taco Bell Customer Care (803 reviews)
Taco Bell Taco (617 reviews)
Taco Bell Manager (353 reviews)

Wendys Manager (93 reviews)
Wendys Customer Care (83 reviews)
Wendys Burger (46 reviews)

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