PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Taco Casa and Taco Bell as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Taco Casa
Taco Bell

Taco Casa and Taco Bell Overview

Total reviews 108 4170
Company responses 0 0
Issues resolved 0 8

Taco Casa and Taco Bell Consumer Ratings

Rank
22 out of 671 in Fast Food category
60 out of 671 in Fast Food category
Customer service
28 in category
55 in category
Product or Service Quality
24 in category
59 in category
Price Affordability
18 in category
47 in category
Quality of Food
20 in category
59 in category

Taco Casa and Taco Bell Rating Details

Customer service
2 (69 reviews)
1.6 (1854 reviews)
Reviewer's quote

...Horrible customer service. Sat in the drive thru for 30 min..

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...because I have a small cargo trailer, you have no one else at your store offering business but you are turning my business away??!!!?!?? This is terrible customer service, My husband then says can I order inside they say no we are not allowing anyone inside, you have to order...

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Product or Service Quality
2.1 (60 reviews)
1.6 (1647 reviews)
Reviewer's quote

The food is good but the service is to DAM SLOW. The only thing y’all have is taco meat made 4/5 different ways. WHY ARE YALL SOOO DAAAMMMMMM SLOW!!!!!!!..

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...So I will continue to go the extra few miles to get good service. But their location at Brick and Cleveland Road should have major profits due to all their traffic..

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Price Affordability
3.4 (60 reviews)
2.8 (1672 reviews)
Reviewer's quote

I don't know why you think during a pandemic it's okay to raise your prices. People always went because you were decently price. For what I pay now, I'm better off going to whataburger...

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...When I enter the product into my cart, the price changes to $1. 29, but what is worse is when I entered 5 tacos several times from their app, the price increases $9. 95 when checking out...

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Quality of Food
2.7 (60 reviews)
2.1 (1702 reviews)
Reviewer's quote

Y’all, the whole staff at this location is seriously WAYYYY too fun and friendly to be in the fast food industry. I specifically go to this location for the smiles and a good laugh, whether it’s in drive thru or dine in. Food is always consistent, and I’m not here often enough for them to be nice...

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Regarding no food being prepared, quality of food is terrible,burrito not having beef inside, running out of mild taco sauce ,being unprofessional..

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Taco Casa and Taco Bell Pros and Cons

Pros
  • Food
  • These employees in this location named christy yest
  • Great service
  • Food
  • Nonthing
  • Courteous representative
Cons
  • Customer service
  • Food and disrespect after leaving a bad review
  • Employees do not care about the customer
  • Horrible customer service
  • Bad management
  • Service

Taco Casa and Taco Bell Most Positive Reviews

Top rated reviews
5

Their attitude is the best. I sometimes just get a drink and they think treat me the same as when I buy food. What...

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5

I have went to the taco bell in Temple ordered family packs as I have a large family., there was very little meat on th...

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5

After reading customer complaints on food, service and staff I find that none of this true at the Moore, Oklahoma locati...

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5

I went threw taco bell drive thru on haloween......the service SUCK MAJOR BALLS and my food was SO COLD I THREW IT...

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Taco Casa and Taco Bell Most Critical Reviews

Lowest rated reviews
1

Why is tacos or tostadoes not fresh try to hide with all the lettuce

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1

We do not eat BEEF-We eat Chicken-We like Tacos- was Charged a Deceptive Up Charge on 6 CHICKEN Tacos-NO Drinks-and the...

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1

Biggest cluster .... !!!! Will never go there again!!!! Thanks for letting a bunch of kids ruin your business!!!been...

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1

I'm trying to go online to find out specific information about a product. They make you download the app before you can...

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Taco Casa and Taco Bell Latest Reviews

Recent published reviews
2.2

Drove through politely asked for a salad with no beans in the drive through. The young African American female seemed...

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3.4

Ordered to the wrong location and cancelled order right away want a refund

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2

They have not responded yet. I think the reason why because I put the same complaint into two different Arlington Texas...

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1

Well I was supposed to get a refund but this was the 3rd time something like this happened.
As far as I know the 6$ Charg...

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Taco Casa and Taco Bell Products and Services

Most reviewed product and services
  • Taco Casa Drive-through (24 reviews)
  • Taco Casa Manager (15 reviews)
  • Taco Casa Customer Care (14 reviews)
  • Taco Bell Customer Care (806 reviews)
  • Taco Bell Taco (625 reviews)
  • Taco Bell Manager (356 reviews)