PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Swiggy and Zomato as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Swiggy
Zomato

Swiggy and Zomato Overview

Total reviews
263
1573
Company responses
0
0
Issues resolved
1
6

Swiggy and Zomato Consumer Ratings

Rank
24 out of 259 in Food Delivery category
68 out of 259 in Food Delivery category
Customer service
18 in category
48 in category
Diversity of Products or Services
35 in category
59 in category
Website
39 in category
73 in category
Advertised vs Delivered
12 in category
41 in category

Swiggy and Zomato Rating Details

Customer service
1.9 (67 reviews)
1.3 (639 reviews)
Reviewer's quote

...And this useless company doesn't give me any option to talk to their customer service because the number is not working and neither their *** support bot is accessible from the app..

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...I try reach customer service no one respond. Order ID 1293736481 I need cal from your end..

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Diversity of Products or Services
2.2 (57 reviews)
1.6 (134 reviews)
Reviewer's quote

Im very much unhappy with delivery boy services and hotel food along with food packaging 2 times so worst service ever i felt very bad today..

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...I have had multiple incidents with Zomato, they never resolve issues and only crate bad experiences to customers, there should be a way to make them pay for their bad pathetic services and scam behavior. I feel cheated and my money stolen..

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Website
2.2 (56 reviews)
1.5 (552 reviews)
Reviewer's quote

I found insect inside food. this is worst experience ever I had.

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...Plz delete your website..

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Advertised vs Delivered
2.4 (55 reviews)
1.4 (41 reviews)
Reviewer's quote

I had not cancel my order your delivery boy has taken the money from me for the food item which he delivered..

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My food item has not been delivered..

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Swiggy and Zomato Pros and Cons

Pros
  • I dont knw
  • Ntg
  • Proper customer satisfaction
  • Zomato customer care
  • Time waste
  • No pros
Cons
  • Ntg
  • Worst delivery service
  • This is customer satisfaction based company
  • Refund policy
  • Customer support
  • Poor arrogant customer care

Swiggy and Zomato Most Positive Reviews

Top rated reviews
5

My account is temporarily blocked

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5

I picked up name of Restaurant serving buffet "Ibrahimi palace" in Bur dubai opposite Burjaman shopping centre. The pric...

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5

My ID is block 1030157 plz check
And I dnt no the reason
Plz do favor for me

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5

I ordered from Zomato today at 09:50 PM - Order Number - 1178452902, delivery executive has already assigned and app sta...

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Swiggy and Zomato Most Critical Reviews

Lowest rated reviews
1

By mistake I placed an order from swiggy to wrong address and with in a minute I cancel the order. I did not the amount...

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1

I ordered a pizza at 9pm, followed up at 10.30 and was promised a call back regarding my order. No one called me, I...

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1

The delivery boy him self went to wrong address and then later he started shouting by saying road is closed n all that h...

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1

Hi Zomato Team,

I had 200 rupees in my account .I had checked my zomato credits before i was ordering my food. But af...

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Swiggy and Zomato Latest Reviews

Recent published reviews
No votes

Hi Support Team.
The food which I have ordered is bad quality food and the food is so cool I can't express my self and wh...

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1

We received bad food and rider
Misbehave and order delivery time
1 hour and deleiverd multiple order
Zomato executive not h...

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1

184/- rs debit from my ac but order is cancelled

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1.6

I ordered 2 pizza one is single delight and sec is paneer but when I saw pizza it's not the same what I ordered

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Swiggy and Zomato Products and Services

Most reviewed product and services
  • Swiggy Delivery Service (11 reviews)
  • Swiggy Customer Care (8 reviews)
  • Swiggy Account (4 reviews)
  • Zomato Delivery Service (417 reviews)
  • Zomato Customer Care (220 reviews)
  • Zomato Vehicle Driver (77 reviews)