PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Swanson Health Products and Vitamin Shoppe as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Swanson Health Products
Vitamin Shoppe

Swanson Health Products and Vitamin Shoppe Overview

Total reviews
15
80
Company responses
0
0
Issues resolved
0
2

Swanson Health Products and Vitamin Shoppe Consumer Ratings

Rank
85 out of 537 in Pharmacy category
73 out of 537 in Pharmacy category
Customer service
70 in category
No votes
Value for money
43 in category
No votes
Diversity of Products or Services
50 in category
No votes
Price Affordability
62 in category
No votes

Swanson Health Products and Vitamin Shoppe Rating Details

Customer service
1.5 (4 reviews)
No votes
Reviewer's quote

...Their customer care agents are sometimes polite but not helpful...

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...She has no customer service skillset. She lacks the ability to engage. She looks like she just crawled out of bed evertime i enter store and i have no idea why she is leading a team...

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Value for money
2.7 (3 reviews)
No votes
Reviewer's quote

They are disorganized and the consumer pays for it when money is erroneously taken from a bank account, not to mention the time and aggravation it takes when their apathetic representatives refuse to put a supervisor on the phone to assist or state over and over, they cannot help with the "problem....

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Annoyed that I had to Google the identical product for them to do price matching to save three dollars I was told by the employee to lose my attitude and she would price match it with whatever I could find I spend a lot of money in that store on a yearly basis I think they need to lose her instead..

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Diversity of Products or Services
2.7 (3 reviews)
No votes
Reviewer's quote

I have been doing business with Swanson for a number of years.I have a credit card on file and it was charged and product shipped without my authorization.My history with Swanson has been to have a large enough order to qualify for free shipping.By shipping a single item alone without authorization...

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...I was planning on spending hundreds on your products over the years. My time is worth more than 20 bucks..

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Price Affordability
2.7 (3 reviews)
No votes
Reviewer's quote

I placed my order,my credit card was billed,then no product delivered,A WEEK LATER!!!!subsequently,after receiving confirmation of my order via my email,,i tried to check on my order at the end of a weeks passing.now,,not even my email is recognized by thelm...I WILL NEVER PURCHASE FROM SWANSON...

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I went over to buy several items and wanted a price match on a multiple vitamin. I was told they'd have to compute in the shipping cost that Vitacost would've charged! Are you kidding? What about the $2. 50 transit fare I paid to get to their store on Ashland Avenue in Chicago This isn't the terms...

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Swanson Health Products and Vitamin Shoppe Pros and Cons

Pros
  • Good selection
  • Appear good potency
  • Price
  • Staff at store
  • Buy one get one half off deal
Cons
  • Routine over billing or attempts at double billing
  • No longer trust swanson
  • I will never purchase form thelm again
  • Unethical practices
  • Poor customer service
  • Customer service the price also was rather high

Swanson Health Products and Vitamin Shoppe Most Positive Reviews

Top rated reviews
No votes
5

Recently went to your Wellington, fl. location and received help from Nancy Bernstein & Ron Bissing. They were very...

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No votes
5

I called to update my address and phone number.
The lady that updated this info for me was professional and personable!

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Swanson Health Products and Vitamin Shoppe Most Critical Reviews

Lowest rated reviews
1

I have waited 20 minutes and still no rep to assist me with placing an order!!!!! will take my business else where.

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1

Ordered two items over a week ago on the phone, was assured they were in stock. I questioned the representative and...

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1

I have been doing business with Swanson for a number of years.
I have a credit card on file and it was charged and produc...

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1

I was just at the vitamin shoppe in San Francisco. The clerk did not know wbat coq10 was or where it should be in the...

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Swanson Health Products and Vitamin Shoppe Latest Reviews

Recent published reviews
2.4

I like the products but the constant double and extra billing is ridiculous. I just do not understand why they cannot...

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4.2

The Mask Mandate is against my rights!

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No votes

Everything was taken care of quickly and efficiently. Great people to work with.

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No votes

Canceled my order in the package came anyways I want to send it back

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Swanson Health Products and Vitamin Shoppe Products and Services

Most reviewed product and services
  • Swanson Health Products Customer Care (2 reviews)
  • Swanson Health Products Cream (1 review)
  • Vitamin Shoppe Customer Care (30 reviews)
  • Vitamin Shoppe Shipping Service (11 reviews)
  • Vitamin Shoppe Vitamins (3 reviews)