PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Swagtron and Swagway as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Swagtron

Swagtron

Has verified representatives
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Swagway

Swagway

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Not enough votes
Swagtron
Swagway

Swagtron and Swagway Overview

Total reviews
286
42
Company responses
317
94
Issues resolved
7
4

Swagtron was first mentioned on PissedConsumer on Dec 15, 2016 and since then this brand received 286 reviews. It is 244 reviews more than Swagway received since Feb 10, 2016. Swagway responds to reviews and communicates with its consumers more often than Swagtron. Swagway customer service team contacts its customers via PissedConsumer.com in 224 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Swagway customer support team than with Swagtron customer service.

Swagtron and Swagway Consumer Ratings

Rank
63 out of 2895 in Appliances and Electronics category
75 out of 2895 in Appliances and Electronics category
Customer service
146 in category
200 in category
Product or Service Quality
212 in category
252 in category
Value for money
187 in category
221 in category

According to consumer ratings and reviews, Swagtron ranks 12 points higher in the Appliances and Electronics category than Swagway. People gave Swagtron 1.7 stars for Customer service criterion in Appliances and Electronics category and it is 498 points higher than the worst rated brand in this category. At the same time, Swagway was rated 1.4 stars for Customer service criterion in this category and it is 444 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Swagtron has a higher rating than Swagway. Regarding Value for money criterion, consumers gave Swagtron 2 stars and it is 71% greater than other in category. Swagway however was rated 1.8 stars and it is 66% greater than other in category.

Swagtron and Swagway Rating Details

Customer service
1.7 (152 reviews)
1.4 (26 reviews)
Reviewer's quote

Terrible customer service. After six months, the battery stopped charging so I contacted them for a new battery as guaranteed and they said to send it in. After two months of trying to reach them I was told that there was a cracked wheel and that I had to pay $100 in order to get it back...

Allison M

...I have been around and around with their uneducated customer service and got no where. I am all for a class action suit. The executives hide their heads in the sand and could care less about the customers...

Shamica
Product or Service Quality
1.6 (152 reviews)
1.4 (24 reviews)
Reviewer's quote

...You sent me a product back with a completely dead battery or the crap just don't work and since its completely dead I have to still wait to see. I sent an email AGAIN to Swagtron support but Im just going in circles. Hope other had much more success than I have had...

Tandreia G

...It is ridiculous that we have had to go through all of this after wanting to purchase your product, new. It's a real shame that you can't deliver on a new product when it is ordered. This needs to be made right..

Scott S
Value for money
2 (144 reviews)
1.8 (19 reviews)
Reviewer's quote

...Don’t buy this POS unless you wanna throw away your money..

Marlowe S

My son has not been rough on his board. He has ridden it outside twice and both times it started going crazy, beeping and throwing him off. I contacted Swagway after the week Christmas and they finally got back to me after several emails and told me to order a box from their website to send it to...

Chrystina

Swagtron and Swagway Pros and Cons

Pros
  • Product is cool
  • Unacceptable
  • Price
  • Unacceptable
  • Website was user friendly and easy to order from
  • Ordering was fairly easy
Cons
  • Poor product quality
  • Customer service
  • Machine i got is defective
  • Customer service
  • Defective product
  • Product is poor

Swagtron and Swagway Latest Reviews

Recent published reviews

They are sending me the label for the new scooter or to replace the broken scooter

Read all 286 reviews

Need a charging unit for sliding Bluetooth folder way scooter

Read all 42 reviews

Swagtron and Swagway Products and Services

Most reviewed product and services
  • Swagtron Hoverboard (37 reviews)
  • Swagtron Scooter (33 reviews)
  • Swagtron T5 Hoverboard (29 reviews)
  • Swagway X2 Hoverboard (16 reviews)
  • Swagway Hoverboard (6 reviews)
  • Swagway X1 Hoverboard (5 reviews)