PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Swagtron and Swagway as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Swagtron
Swagway

Swagtron and Swagway Overview

Total reviews 328 44
Company responses 338 94
Issues resolved 8 4

Swagtron and Swagway Consumer Ratings

Rank
73 out of 1818 in Appliances and Electronics category
104 out of 1818 in Appliances and Electronics category
Product or Service Quality
234 in category
314 in category
Customer service
159 in category
228 in category
Value for money
179 in category
277 in category
Website
165 in category
232 in category

Swagtron and Swagway Rating Details

Product or Service Quality
1.7 (165 reviews)
1.4 (24 reviews)
Reviewer's quote

...Customer service if that's what you want to call it was stumped. And instead of doing there job and help me in some way they say well we can give you a refund. Like no *** I didn't think you would take the broke *** you sent me back...

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...It is ridiculous that we have had to go through all of this after wanting to purchase your product, new. It's a real shame that you can't deliver on a new product when it is ordered. This needs to be made right..

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Customer service
1.7 (163 reviews)
1.4 (26 reviews)
Reviewer's quote

...Avoid the product if you don't want to risk dealing with customer service for parts or have questions..

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...I have been around and around with their uneducated customer service and got no where. I am all for a class action suit. The executives hide their heads in the sand and could care less about the customers...

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Value for money
2 (161 reviews)
1.8 (19 reviews)
Reviewer's quote

...Regardless of all this, this has been over 6 months, my money is blocked (or lost), my kids' birthday present has lost its meaning and he doesn't even want it anymore..

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...There should be a law suit on u guys for sending bad broken merchandise and not giving people there money or replacement. The bad thing is that I got 10 people to buy from u and there's are bad also. Karenray0925@aol...

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Website
2.5 (151 reviews)
2.1 (22 reviews)
Reviewer's quote

...And now recently i bought a 2nd one but this tine through the swagtron website. Im having the same problem with the scooter shutting off on my while im using it. This is ridiculous...

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I contacted Swagway after the week Christmas and they finally got back to me after several emails and told me to order a box from their website to send it to them in. I replied that I couldn't find a spot on the website to do that. It was MARCH before someone finally replied saying they'd never...

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Swagtron and Swagway Pros and Cons

Pros
  • Product is cool
  • Unacceptable
  • Cool at first
  • Unacceptable
  • Ordering was fairly easy
  • Website was user friendly and easy to order from
Cons
  • Poor product quality
  • Customer service
  • Terrible service the worst i have ever experienced
  • Customer service
  • Defective product
  • Product is poor

Swagtron and Swagway Most Positive Reviews

Top rated reviews
5

I had called them they said the only answer the phone through Monday through Friday 2 10 2 8 so they said call them the...

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4.9

The charging slot broke and want charge and it happened a week ago.

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5

Do you guys have a refund policy

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4

I did not know about the app info and now my board is locked

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Swagtron and Swagway Most Critical Reviews

Lowest rated reviews
1

SMH!!!! I recived my X2 but as I opened it I found out quickly that it was used. Scratches and cracks all over the...

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1

Received a Swagway for Christmas, used the unit for 1 hour before it stopped working. Sent unit back for repair after nu...

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1

For Christmas, we purchased a SwagTron T3 for our daughter factory direct from SwagTron USA. It work fine for about an...

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1

Hello again,Not sure what a Huckster is, but you received a working replacement in the same condition as the unit you sh...

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Swagtron and Swagway Latest Reviews

Recent published reviews
1

I purchased an electric scooter in 12/2019 for Christmas, it came damaged, they said send it back and we will fix it or...

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No votes

I tried to use the request form on website: it wouldnt let me submit without receipt/amount.
I just need 1 bolt 1 barrel...

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3

I'm trying to buy a crank arm for EB12 model bike. It takes a few days for them to respond to each email. From there...

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No votes

My swagger 5 charger is messing up. Noah told me it would cost me $19.99. My scooter is still on warranty until...

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Swagtron and Swagway Products and Services

Most reviewed product and services
  • Swagtron Hoverboard (38 reviews)
  • Swagtron Scooter (37 reviews)
  • Swagtron T5 Hoverboard (29 reviews)
  • Swagway X2 Hoverboard (16 reviews)
  • Swagway Hoverboard (6 reviews)
  • Swagway X1 Hoverboard (5 reviews)