PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Visionworks and Svs Vision as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Visionworks
Svs Vision

Visionworks and Svs Vision Overview

Total reviews 478 47
Company responses 0 0
Issues resolved 3 0

Visionworks and Svs Vision Consumer Ratings

Rank
97 out of 581 in Medical Supplies and Equipment category
98 out of 581 in Medical Supplies and Equipment category
Customer service
76 in category
83 in category
Product or Service Quality
76 in category
94 in category
Price Affordability
88 in category
129 in category
Reliability
67 in category
57 in category

Visionworks and Svs Vision Rating Details

Customer service
1.6 (225 reviews)
1.6 (31 reviews)
Reviewer's quote

...This was worst customer service I have every experience..

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...Bad and money confused customer service not focused on serving me..

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Product or Service Quality
1.9 (183 reviews)
1.7 (23 reviews)
Reviewer's quote

They refused to service me even though I have all of my account information and have done it this way with them for YEARS. I had to pay out of pocket for a contact fitting that I was not anticipating because I was not allowed to use my care credit account. I was unable to use your bogo promotion...

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...I was so impressed with the comprehensive approach by the entire staff, but especially the services of optician, Leslie, and manager Michael. I had an issue with one pair of my sunglasses, so I brought it to the attention of Leslie. She collaborated with Manager Michael to find the best solution...

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Price Affordability
2.2 (183 reviews)
1.9 (22 reviews)
Reviewer's quote

...She said your price will be 230. 00. I said with my insurance? She said yes! Then my husband comes with his, sits down and she tells him the same thing...

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If you have insurance, they do not break down the price of anything and glasses are more. After 2 exams and 3 glasses, they still couldnt get my glasses correct. One lens the coating completely wore off...

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Reliability
1.7 (178 reviews)
1.8 (26 reviews)
Reviewer's quote

This company is awful to deal with. They make you feel like you are getting a great deal but it is all smoke and mirrors. The people that work in the store are obnoxious. Do yourself a favor and never buy from them especially their store in Sioux Falls SD.

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i have been waiting over a week now and have not heard anything for the money i paid they should have been here by now. dont go

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Visionworks and Svs Vision Pros and Cons

Pros
  • Variety
  • Terrable
  • Location
  • Customer service
  • Nice
  • Getting a 2nd exam after botches first one
Cons
  • Horrible customer service
  • Poor customer service representatives
  • Not-so-caring-staff
  • Stink
  • Service people unprofessional
  • Unsure no tracking numbers

Visionworks and Svs Vision Most Positive Reviews

Top rated reviews
5

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...

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5

Jackie at Traverse City Svs vision is simply the best.
She makes the experience of buying glasses pain free and enjoyable...

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5

I went to the Collierville store on Byhalia and Poplar to buy some new glasses. The staff was very friendly and kind....

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4.9

I recently purchased several pairs of glasses at SVS Vision in Kalamazoo, Michigan. At the time, the store had recently...

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Visionworks and Svs Vision Most Critical Reviews

Lowest rated reviews
1

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...

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1

March 28, 2017 went to your Grandville store to obtain the SKU on some glasses that my son was looking to purchase...

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1

My ins.allows 129.00 towards a frame.Visioncrooks in Lancaster Pa.Gave me a wopping 20.00 off? They she blamed it on...

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1

I wouldn't even give them a star if I didn't have to! I bought 120$ ray bans from svs vision for my three year old son....

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Visionworks and Svs Vision Latest Reviews

Recent published reviews
1

I made an appointment for the VisionWorks in Pleasant Hill, Pittsburgh Pa. I made it the day before online. The day of...

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1.5

If you have insurance, they do not break down the price of anything and glasses are more. After 2 exams and 3 glasses,...

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1

This company is awful to deal with. They make you feel like you are getting a great deal but it is all smoke and...

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1.3

Malcolm Walker 06/07/1991
Been working with SVS for 2 years and unable to fulfill a full contact order. Bad and money con...

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Visionworks and Svs Vision Products and Services

Most reviewed product and services
  • Visionworks Eyeglasses (75 reviews)
  • Visionworks Eye Exam (40 reviews)
  • Visionworks Manager (23 reviews)
  • Svs Vision Eye Exam (6 reviews)
  • Svs Vision Eyeglasses Repair (4 reviews)