PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Visionworks and Svs Vision as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Visionworks
Svs Vision

Visionworks and Svs Vision Overview

Total reviews
336
34
Company responses
0
0
Issues resolved
1
0

Visionworks was first mentioned on PissedConsumer on Mar 26, 2008 and since then this brand received 336 reviews. It is 302 reviews more than Svs Vision received since May 31, 2012.

Visionworks and Svs Vision Consumer Ratings

Rank
63 out of 568 in Medical Supplies and Equipment category
55 out of 568 in Medical Supplies and Equipment category
Customer service
57 in category
63 in category
Product or Service Quality
63 in category
76 in category
Price Affordability
72 in category
80 in category

According to consumer ratings and reviews, Svs Vision ranks 8 points higher in the Medical Supplies and Equipment category than Visionworks. People gave Visionworks 1.7 stars for Customer service criterion in Medical Supplies and Equipment category and it is 153 points higher than the worst rated brand in this category. At the same time, Svs Vision was rated 1.7 stars for Customer service criterion in this category and it is 147 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Visionworks has a higher rating than Svs Vision. Regarding Price Affordability criterion, consumers gave Visionworks 2.2 stars and it is 66% greater than other in category. Svs Vision however was rated 2.1 stars and it is 62% greater than other in category.

Visionworks and Svs Vision Rating Details

Customer service
1.7 (145 reviews)
1.7 (24 reviews)
Reviewer's quote

...Did not receive good customer service at all. I paid way to much money for this treatment..

SHEVON K

...how low budget can they be when in total for my frames and lenses the glasses cost 218 bucks! I would not recommend them to anyone! Not only is the customer service very poor their frames are as well! That doctor could have literally damaged my eyes!...

Cristyn
Product or Service Quality
1.9 (118 reviews)
1.8 (19 reviews)
Reviewer's quote

...I know that customer service has gone down hill but these people cannot go any lower. If you want to be treated like dirt then go to this store. Just be aware they will talk down to you and not tell you what has to be done to obtain your glasses..

Nicholas K

...I was so impressed with the comprehensive approach by the entire staff, but especially the services of optician, Leslie, and manager Michael. I had an issue with one pair of my sunglasses, so I brought it to the attention of Leslie. She collaborated with Manager Michael to find the best solution...

John H
Price Affordability
2.2 (116 reviews)
2.1 (18 reviews)
Reviewer's quote

...Danielle worked with me to get the best price for my contacts. Keep up the great customer service!!!!..

Reginald G

Jackie at Traverse City Svs vision is simply the best.She makes the experience of buying glasses pain free and enjoyable.Svs you are lucky to have an employee that is as professional knowledgeable and courteous as Jackie.Thanks Svs,Tom Steele

Tom S

Visionworks and Svs Vision Pros and Cons

Pros
  • Variety
  • Terrable
  • Employees nice
  • Getting a 2nd exam after botches first one
  • Customer service
  • Colleen manager
Cons
  • Horrible customer service
  • Not-so-caring-staff
  • Quality of workmanship
  • Results of exam did not match glasses
  • Dr adelman

Visionworks and Svs Vision Most Positive Reviews

Top rated reviews
5

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...

5

Jackie at Traverse City Svs vision is simply the best.
She makes the experience of buying glasses pain free and enjoyable...

Visionworks and Svs Vision Most Critical Reviews

Lowest rated reviews
1

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...

1

March 28, 2017 went to your Grandville store to obtain the SKU on some glasses that my son was looking to purchase...

Visionworks and Svs Vision Latest Reviews

Recent published reviews
5

Hopefully this issue has been resolved through your corporate office the represented was very helpful and pleasant....

Read all 336 reviews
2

I got my glasses and there was no tint. it took ten days to get glasses back. Then the manager, said he the glasses...

Read all 34 reviews

Visionworks and Svs Vision Products and Services

Most reviewed product and services
  • Visionworks Eyeglasses (72 reviews)
  • Visionworks Customer Care (54 reviews)
  • Visionworks Eye Exam (29 reviews)
  • Svs Vision Customer Care (8 reviews)
  • Svs Vision Eye Exam (5 reviews)