PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Svs Vision and Visionworks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Svs Vision
Visionworks

Svs Vision and Visionworks Overview

Total reviews 43 413
Company responses 0 0
Issues resolved 0 2

Svs Vision and Visionworks Consumer Ratings

Rank
77 out of 495 in Medical Supplies and Equipment category
73 out of 495 in Medical Supplies and Equipment category
Customer service
68 in category
67 in category
Insurance Plans Acceptance
30 in category
29 in category
Reliability
50 in category
61 in category
Value for money
58 in category
61 in category

Svs Vision and Visionworks Rating Details

Customer service
1.7 (27 reviews)
1.7 (184 reviews)
Reviewer's quote

...how low budget can they be when in total for my frames and lenses the glasses cost 218 bucks! I would not recommend them to anyone! Not only is the customer service very poor their frames are as well! That doctor could have literally damaged my eyes!...

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...and a review of reviews of their business since then seems to indicate that the company needs a complete customer service overhaul..

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Insurance Plans Acceptance
2.9 (23 reviews)
3 (135 reviews)
Reviewer's quote

...I was charged full price and my insurance was charged also. My co pay through my insurance is $10. My insurance was not entered correctly instead; I was charged $50 and given $10 off...

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I would like to be reimbursed (as well as my insurance company) for my glasses when I finally do receive them . If you choose not to address or respond to my email, I will no longer patronage VisionWorks nor will I refer anyone else to the company. The order number, I do not see on my receipt, so I...

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Reliability
1.9 (23 reviews)
1.7 (145 reviews)
Reviewer's quote

Your Gaylord store closed over a week ago,Were mailing my glasses which have not arrived My Name is Christin Delashmit

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My mother waited 3 months for an appointment due to covid a couple days prior to appointment they call and say the doctor needs to take lunch at 1:40 when I purposely scheduled me and my mother

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Value for money
2.1 (21 reviews)
2 (136 reviews)
Reviewer's quote

I am on a low monthly fixed income yet i managed to save enough money to buy a pair of 600 dollar glasses from your company. I paid extra for some "scratch proof coating". I am not sure what kind of scratches it prevents but my less than one year old eyeglasses are already scratched...

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...My money was refunded back one within 5 days the other took about 8 days. I went back into the store on Friday past to completed the purchase of my exam and order my glasses and was told that they couldnt handle me at that time. It has been three weeks and I cant get this office to work with me...

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Svs Vision and Visionworks Pros and Cons

Pros
  • Customer service
  • Nice
  • Getting a 2nd exam after botches first one
  • Variety
  • Terrable
  • Eye exam
Cons
  • Stink
  • Unsure no tracking numbers
  • Service people unprofessional
  • Horrible customer service
  • Not-so-caring-staff
  • Poor customer service representatives

Svs Vision and Visionworks Most Positive Reviews

Top rated reviews
5

Jackie at Traverse City Svs vision is simply the best.
She makes the experience of buying glasses pain free and enjoyable...

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5

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...

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4.9

I recently purchased several pairs of glasses at SVS Vision in Kalamazoo, Michigan. At the time, the store had recently...

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5

I went to the Collierville store on Byhalia and Poplar to buy some new glasses. The staff was very friendly and kind....

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Svs Vision and Visionworks Most Critical Reviews

Lowest rated reviews
1

March 28, 2017 went to your Grandville store to obtain the SKU on some glasses that my son was looking to purchase...

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1

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...

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1

I wouldn't even give them a star if I didn't have to! I bought 120$ ray bans from svs vision for my three year old son....

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1

My ins.allows 129.00 towards a frame.Visioncrooks in Lancaster Pa.Gave me a wopping 20.00 off? They she blamed it on...

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Svs Vision and Visionworks Latest Reviews

Recent published reviews
No votes

I went for an eye exam on 5-22-2020. I picked a pair of glasses which was very hard to do because i had to wear a mask....

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1.8

My mother waited 3 months for an appointment due to covid a couple days prior to appointment they call and say the...

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No votes

The Worst place ever ! First, the oldest receptionist is beyond rude. And don't want to help with anything.

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1

I have gone to Visonworks for a few years now, and they always provided excellent care, but once their management...

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Svs Vision and Visionworks Products and Services

Most reviewed product and services
  • Svs Vision Customer Care (9 reviews)
  • Svs Vision Eye Exam (5 reviews)
  • Svs Vision Eyeglasses Repair (3 reviews)
  • Visionworks Eyeglasses (73 reviews)
  • Visionworks Customer Care (59 reviews)
  • Visionworks Eye Exam (32 reviews)