PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Svs Vision and Visionworks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Svs Vision
Visionworks

Svs Vision and Visionworks Overview

Total reviews 49 491
Company responses 0 0
Issues resolved 0 3

Svs Vision and Visionworks Consumer Ratings

Rank
99 out of 620 in Medical Supplies and Equipment category
97 out of 620 in Medical Supplies and Equipment category
Customer service
82 in category
76 in category
Reliability
61 in category
70 in category
Insurance Plans Acceptance
34 in category
35 in category
Value for money
90 in category
78 in category

Svs Vision and Visionworks Rating Details

Customer service
1.6 (31 reviews)
1.6 (233 reviews)
Reviewer's quote

...Bad and money confused customer service not focused on serving me..

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...This was worst customer service I have every experience..

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Reliability
1.8 (26 reviews)
1.7 (185 reviews)
Reviewer's quote

If you have insurance, they do not break down the price of anything and glasses are more. After 2 exams and 3 glasses, they still couldnt get my glasses correct. One lens the coating completely wore off. One staff member was absolutely rude and nasty. I went to another eye doctor, had exam totally...

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My appointment was at 9 a.m.. the store in Pittsford is located behind other buildings away from the road with no street sign. Consequently it took me a few minutes to find the place. I walked into the store at 9:06. I was told immediately that the doctor was very strict and that they had a...

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Insurance Plans Acceptance
2.9 (25 reviews)
2.8 (168 reviews)
Reviewer's quote

...I was charged full price and my insurance was charged also. My co pay through my insurance is $10. My insurance was not entered correctly instead; I was charged $50 and given $10 off...

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The irony here is that my insurance would have covered the higher expense of Transition lenses IN FULL, as they always have. All and every other pair I got from them, about 20 pairs over decades, all have Transition lenses. They could have determined this by reviewing my yearly transaction history...

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Value for money
2 (24 reviews)
2 (168 reviews)
Reviewer's quote

i have been waiting over a week now and have not heard anything for the money i paid they should have been here by now. dont go..

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Problem is they DO NOT have a good choice of Ray Ban Glasses to choose from! I spent a lot of time choosing the glasses they broke, and now I'm out the money spent ($183. 00) and have to start the process all over again. Bottom line, if you are looking for poor quality service please go to this...

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Svs Vision and Visionworks Pros and Cons

Pros
  • Customer service
  • Nice
  • Getting a 2nd exam after botches first one
  • Variety
  • Terrable
  • Location
Cons
  • Stink
  • Service people unprofessional
  • Unsure no tracking numbers
  • Horrible customer service
  • Poor customer service representatives
  • Not-so-caring-staff

Svs Vision and Visionworks Most Positive Reviews

Top rated reviews
5

Jackie at Traverse City Svs vision is simply the best.
She makes the experience of buying glasses pain free and enjoyable...

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5

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...

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4.9

I recently purchased several pairs of glasses at SVS Vision in Kalamazoo, Michigan. At the time, the store had recently...

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5

I went to the Collierville store on Byhalia and Poplar to buy some new glasses. The staff was very friendly and kind....

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Svs Vision and Visionworks Most Critical Reviews

Lowest rated reviews
1

March 28, 2017 went to your Grandville store to obtain the SKU on some glasses that my son was looking to purchase...

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1

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...

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1

I wouldn't even give them a star if I didn't have to! I bought 120$ ray bans from svs vision for my three year old son....

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1

My ins.allows 129.00 towards a frame.Visioncrooks in Lancaster Pa.Gave me a wopping 20.00 off? They she blamed it on...

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Svs Vision and Visionworks Latest Reviews

Recent published reviews
No votes

I would like to know why i couldn't get my safety glasses order submitted the same day i came in to get my eye exam...

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No votes

Hello, I recently moved from Reston VA to Cary NC and the day before the location closed I visited the Cary store to hav...

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No votes

I was under the conclusion of my visit with the office in Adrian Mi. That I wasn't billed correctly and the deal we...

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No votes

I was on time to my appt.Most Rude noncaring and inconsiderate general manager. I am in my twenties His knowledge has...

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