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SurveyMonkey

Telecommunications
  • 1 ISSUES RESOLVED
  • 24 TOTAL REVIEWS
  • $1.6K CLAIMED LOSSES
  • $231 AVERAGE LOSS
1.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Reliability
  • Survey design interface 2
  • Ease of registration 1

Customers don't like

  • Procedure3
  • Customer service3
  • Hidden fees2
  • Billing policy and lack of customer service2
  • Termination services1
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Tracfone

Telecommunications
  • 15 ISSUES RESOLVED
  • 1137 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $401 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Reliability
  • No contract 12
  • Price 11
  • Good service for years 11
  • Cost when i used very few minutes 11
  • Having the same phone number 8

Customers don't like

  • Poor customer service39
  • Untrained call centers8
  • Nonresponsive6
  • No resolution to my problem5
  • Worst customer service ever3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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