PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Swagbucks and SurveyMonkey as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Swagbucks
SurveyMonkey

Swagbucks and SurveyMonkey Overview

Total reviews 579 66
Company responses 0 0
Issues resolved 4 1

Swagbucks and SurveyMonkey Consumer Ratings

Rank
36 out of 193 in Gift Cards, Rewards and Cashbacks category
61 out of 306 in PR and Marketing category
Customer service
37 in category
54 in category
Website
34 in category
55 in category
Product or Service Quality
27 in category
38 in category
Value for money
29 in category
36 in category

Swagbucks and SurveyMonkey Rating Details

Customer service
1.4 (237 reviews)
1.1 (35 reviews)
Reviewer's quote

...TERRIBLE customer service that basically doesnt exist, terrible business practices. I dont even know where to begin explaning what is wrong with this horrific company. DO NOT USE..

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I have sent 7 emails to SurveyMonkey through the help center, because they do not have customer service and I have received any response on my refund or cancellation of the account..

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Website
2 (220 reviews)
1.6 (30 reviews)
Reviewer's quote

...SWAGBUCKS was the one who offered links to Revenue Universe ON THEIR OWN WEBSITE but continually plays stupid, acting like they've never ever heard of each other. If SWAGBUCKS can't get their *** together and give credit when it's due, then they need to hang it up. They suck..

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...Their website is nearly impossible to navigate to a place to report issues, and they are incredibly slow to respond. They show more similarity to a scam website than a legitimate business. They certainly give the impression that milking the consumer is a large part of their business model..

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Product or Service Quality
1.8 (198 reviews)
1.5 (26 reviews)
Reviewer's quote

Rules laid out for cashing out and maintaining the account are counterproductive and lead to not being able to use the service. Seems like a scam half the time..

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trying to upgrade service, no way to do it online, no way to get to a human being, including sales, tried many numbers, you get hung up on. No music on hold, even..

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Value for money
2 (197 reviews)
1.4 (28 reviews)
Reviewer's quote

...They say it is gsn fault they were never paid the money and gsn said they were good and that it was swagbucks fault. Somehow, i got my 40000 sb and went to redeem them. I redeemed $375 in 3 days since they have the 2 redemptions a day going on...

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They will automatically put your account on auto renewal without informing you and keep deducting the money even without the person accessing their services. They will not send you any acknowledgement at all...

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Swagbucks and SurveyMonkey Pros and Cons

Pros
  • Great surveys
  • Website
  • To make money on sb
  • Survey design interface
  • Lousy customer services and crooked billing practices
  • Strength of toolset
Cons
  • Poor customer service
  • Not being able to talk to a representative
  • Will not respond to complaint
  • Customer service
  • Procedure
  • Subscription plans

Swagbucks and SurveyMonkey Most Positive Reviews

Top rated reviews
5

I was once a winner abmonth ago name if me Michelle wells

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4

I am polling 5 people for meeting times. How do I send one question with 5 potential meeting times for people to choose...

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5

Yall deactivated my account i cant get into my account whats the problem ive called and called still no answer

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3.5

Dear Sir,
I have purchased your survey in late August 2017 and found out that it doesn't work for me. Hence I may click o...

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Swagbucks and SurveyMonkey Most Critical Reviews

Lowest rated reviews
1

I've been watching like 30-40 videos already and whenever I'm done with a group of 10, it shows that I've earned 3 SB...

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1

If you want to use survey site, it is so obvious that you are gonna use more than 10 questions right? But survey monkey...

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1

Swag bucks is a bait and switch scam. I did endless fukkin surveys that paid me one swagbuck instead of the 48-100...

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1

I took a survey and was rather negative with my comments, fully intending to share them with my wife before submitting...

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Swagbucks and SurveyMonkey Latest Reviews

Recent published reviews
No votes

I could not find much surveys in swagbucks how can I earn money ,it's very slow to earn then how your company is said...

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1

I bought my Beyond Bright light this morning at BJ's and came home and installed it. I took the survey per the...

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1

I accidentally clicked a few buttons during one of my thousands of surveys I've completed and they suspended my...

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No votes

we are a small group of elderly trying to find out during CoVid what our fellow elderly townsfolk need during the...

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Swagbucks and SurveyMonkey Products and Services

Most reviewed product and services
  • Swagbucks Rewards Program (74 reviews)
  • Swagbucks Survey Service (43 reviews)
  • Swagbucks Shop And Earn Rewards Program (20 reviews)
  • Surveymonkey Survey Service (19 reviews)
  • Surveymonkey Subscription (3 reviews)