PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Swagbucks and SurveyMonkey as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Swagbucks
SurveyMonkey

Swagbucks and SurveyMonkey Overview

Total reviews
495
53
Company responses
0
0
Issues resolved
4
1

Swagbucks was first mentioned on PissedConsumer on Apr 19, 2012 and since then this brand received 495 reviews. It is 442 reviews more than SurveyMonkey received since Nov 15, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with SurveyMonkey customer support team than with Swagbucks customer service.

Swagbucks and SurveyMonkey Consumer Ratings

Rank
27 out of 252 in Gift Cards, Rewards and Cashbacks category
43 out of 279 in PR and Marketing category
Customer service
29 in category
43 in category
Website
25 in category
46 in category
Product or Service Quality
16 in category
29 in category

Swagbucks and SurveyMonkey Rating Details

Customer service
1.4 (199 reviews)
1.1 (29 reviews)
Reviewer's quote

...All I received was automated customer service replies and a link to the terms that I DID NOT violate..

Brett S

...But the customer service is horrible. And their "No Refund" policy is a dishonest way of swindling more recurring revenue from unsuspecting users. I was the admin of an account for a Not-for-Profit that used Survey Monkey to do a town wide survey in year 1...

Herson
Website
2 (177 reviews)
1.8 (23 reviews)
Reviewer's quote

more problems with your website than anyone else is on Cashing Out redeeming all my cards. if this is the way it's going to be I can't get the simple help I have to wait 10 days when you guys should have a phone number to Simply solve the problem for people who are computer illiterate. fix the...

Jesse L

...Their website is nearly impossible to navigate to a place to report issues, and they are incredibly slow to respond. They show more similarity to a scam website than a legitimate business. They certainly give the impression that milking the consumer is a large part of their business model..

KEITH C
Product or Service Quality
1.7 (160 reviews)
1.6 (21 reviews)
Reviewer's quote

...They want all your personal info BEFORE THEY DO ANYYHING TO HELP CONSUMERS!For such a large company they have NO PHONE SERVICE!. cannot speak to anyone, and don't tell u to screenshot PROMOTIONS BEFORE U COMPLETE AN ACTION..

Meryl

...day after my account was charged asking them about a refund, also stating that I am in the middle of a divorce and financially strapped and don't use their services right now. So no email reminder, called 1 day after, explain current life situation (which shouldn't matter anyone should get the refund) and all they point me to the terms...

Ann M

Swagbucks and SurveyMonkey Pros and Cons

Pros
  • Great surveys
  • To make money on sb
  • Getting swag bucks for searching normally
  • Lousy customer services and crooked billing practices
  • Survey design interface
  • Strength of toolset
Cons
  • Will not respond to complaint
  • Poor customer service
  • Customer service
  • Customer service
  • Subscription plans
  • Procedure

Swagbucks and SurveyMonkey Most Positive Reviews

Top rated reviews
5

I was once a winner abmonth ago name if me Michelle wells

4

I am polling 5 people for meeting times. How do I send one question with 5 potential meeting times for people to choose...

Swagbucks and SurveyMonkey Most Critical Reviews

Lowest rated reviews
1

I've been watching like 30-40 videos already and whenever I'm done with a group of 10, it shows that I've earned 3 SB...

1

If you want to use survey site, it is so obvious that you are gonna use more than 10 questions right? But survey monkey...

Swagbucks and SurveyMonkey Latest Reviews

Recent published reviews
1

I had to get a new phone and # so now Swagbucks will not let me redeem my Swagbucks for gift card or paypal ugh

Read all 495 reviews
1

Trying to cancel and I can’t get a returned call
We are no longer using and want to cancel.
Call 781-568-9075 about cancel...

Read all 53 reviews

Swagbucks and SurveyMonkey Products and Services

Most reviewed product and services
  • Swagbucks Account (126 reviews)
  • Swagbucks Rewards Program (58 reviews)
  • Swagbucks Customer Care (42 reviews)
  • Surveymonkey Survey Service (18 reviews)
  • Surveymonkey Customer Care (5 reviews)