PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Swagbucks and SurveyMonkey as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Swagbucks
SurveyMonkey

Swagbucks and SurveyMonkey Overview

Total reviews
481
51
Company responses
0
0
Issues resolved
4
1

Swagbucks was first mentioned on PissedConsumer on Apr 19, 2012 and since then this brand received 481 reviews. It is 430 reviews more than SurveyMonkey received since Nov 15, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with SurveyMonkey customer support team than with Swagbucks customer service.

Swagbucks and SurveyMonkey Consumer Ratings

Rank
26 out of 303 in Gift Cards, Rewards and Cashbacks category
41 out of 403 in PR and Marketing category
Customer service
27 in category
42 in category
Website
25 in category
46 in category
Product or Service Quality
16 in category
28 in category

Swagbucks and SurveyMonkey Rating Details

Customer service
1.4 (189 reviews)
1.1 (27 reviews)
Reviewer's quote

I took a chat survey and was promised 5000 swagbucks on November 20, 2019 and was told it could take up to 5 business days to get paid and it is now December 3,2019 and I still have not received my payment.

Rosalee P

I am polling 5 people for meeting times. How do I send one question with 5 potential meeting times for people to choose 2-3??

Tersa
Website
2 (169 reviews)
1.8 (22 reviews)
Reviewer's quote

more problems with your website than anyone else is on Cashing Out redeeming all my cards. if this is the way it's going to be I can't get the simple help I have to wait 10 days when you guys should have a phone number to Simply solve the problem for people who are computer illiterate. fix the...

Jesse L

...Their website is nearly impossible to navigate to a place to report issues, and they are incredibly slow to respond. They show more similarity to a scam website than a legitimate business. They certainly give the impression that milking the consumer is a large part of their business model..

KEITH C
Product or Service Quality
1.7 (154 reviews)
1.6 (20 reviews)
Reviewer's quote

don't honor agreement with users wont get money sb owedwont respect customers to even acknowledge them when you send requests or issue problems

mary m

Horrible. After paying, none of the features were upgraded and no one answered emails or phone voice messages.

MARIA A

Swagbucks and SurveyMonkey Pros and Cons

Pros
  • Great surveys
  • To make money on sb
  • Getting swag bucks for searching normally
  • Survey design interface
  • Lousy customer services and crooked billing practices
  • It was an easy and convenient place to navigate
Cons
  • Will not respond to complaint
  • Poor customer service
  • Customer service
  • Customer service
  • Procedure
  • Hidden fees

Swagbucks and SurveyMonkey Most Positive Reviews

Top rated reviews
5

I was once a winner abmonth ago name if me Michelle wells

4

I am polling 5 people for meeting times. How do I send one question with 5 potential meeting times for people to choose...

Swagbucks and SurveyMonkey Most Critical Reviews

Lowest rated reviews
1

I've been watching like 30-40 videos already and whenever I'm done with a group of 10, it shows that I've earned 3 SB...

1

If you want to use survey site, it is so obvious that you are gonna use more than 10 questions right? But survey monkey...

Swagbucks and SurveyMonkey Latest Reviews

Recent published reviews
3.7

I took a chat survey and was promised 5000 swagbucks on November 20, 2019 and was told it could take up to 5 business...

Read all 481 reviews
1

I noticed a substantial charge in bank account the other day, and was immediately shocked that surveymonkey took $384 do...

Read all 51 reviews

Swagbucks and SurveyMonkey Products and Services

Most reviewed product and services
  • Swagbucks Account (123 reviews)
  • Swagbucks Rewards Program (57 reviews)
  • Swagbucks Customer Care (41 reviews)
  • Surveymonkey Survey Service (17 reviews)
  • Surveymonkey Customer Care (5 reviews)