PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SurveyMonkey and Swagbucks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SurveyMonkey
Swagbucks

SurveyMonkey and Swagbucks Overview

Total reviews
55
556
Company responses
0
0
Issues resolved
1
4

SurveyMonkey and Swagbucks Consumer Ratings

Rank
46 out of 279 in PR and Marketing category
34 out of 180 in Gift Cards, Rewards and Cashbacks category
Customer service
45 in category
39 in category
Website
47 in category
32 in category
Value for money
28 in category
26 in category
Product or Service Quality
30 in category
21 in category

SurveyMonkey and Swagbucks Rating Details

Customer service
1.1 (31 reviews)
1.4 (225 reviews)
Reviewer's quote

I have sent 7 emails to SurveyMonkey through the help center, because they do not have customer service and I have received any response on my refund or cancellation of the account..

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...TERRIBLE customer service that basically doesnt exist, terrible business practices. I dont even know where to begin explaning what is wrong with this horrific company. DO NOT USE..

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Website
1.7 (25 reviews)
2 (206 reviews)
Reviewer's quote

...Their website is nearly impossible to navigate to a place to report issues, and they are incredibly slow to respond. They show more similarity to a scam website than a legitimate business. They certainly give the impression that milking the consumer is a large part of their business model..

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...SWAGBUCKS was the one who offered links to Revenue Universe ON THEIR OWN WEBSITE but continually plays stupid, acting like they've never ever heard of each other. If SWAGBUCKS can't get their *** together and give credit when it's due, then they need to hang it up. They suck..

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Value for money
1.5 (24 reviews)
1.9 (187 reviews)
Reviewer's quote

They will automatically put your account on auto renewal without informing you and keep deducting the money even without the person accessing their services. They will not send you any acknowledgement at all...

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When I first started Swag bucks was doing everything perfect if I had any problems with whatever the help was right there and done and then I started making money and well I was doing the big promotions where it was 1000-2000 sbs that they would have to give me and well everything changed, just...

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Product or Service Quality
1.6 (23 reviews)
1.8 (187 reviews)
Reviewer's quote

...day after my account was charged asking them about a refund, also stating that I am in the middle of a divorce and financially strapped and don't use their services right now. So no email reminder, called 1 day after, explain current life situation (which shouldn't matter anyone should get the refund) and all they point me to the terms...

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Rules laid out for cashing out and maintaining the account are counterproductive and lead to not being able to use the service. Seems like a scam half the time..

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SurveyMonkey and Swagbucks Pros and Cons

Pros
  • Survey design interface
  • Lousy customer services and crooked billing practices
  • Strength of toolset
  • Great surveys
  • To make money on sb
  • Getting invovled with what i could
Cons
  • Customer service
  • Subscription plans
  • Procedure
  • Will not respond to complaint
  • Poor customer service
  • Not being able to talk to a representative

SurveyMonkey and Swagbucks Most Positive Reviews

Top rated reviews
4

I am polling 5 people for meeting times. How do I send one question with 5 potential meeting times for people to choose...

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5

I was once a winner abmonth ago name if me Michelle wells

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3.5

Dear Sir,
I have purchased your survey in late August 2017 and found out that it doesn't work for me. Hence I may click o...

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5

Yall deactivated my account i cant get into my account whats the problem ive called and called still no answer

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SurveyMonkey and Swagbucks Most Critical Reviews

Lowest rated reviews
1

If you want to use survey site, it is so obvious that you are gonna use more than 10 questions right? But survey monkey...

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1

I've been watching like 30-40 videos already and whenever I'm done with a group of 10, it shows that I've earned 3 SB...

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1

I took a survey and was rather negative with my comments, fully intending to share them with my wife before submitting...

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1

Swag bucks is a bait and switch scam. I did endless fukkin surveys that paid me one swagbuck instead of the 48-100...

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SurveyMonkey and Swagbucks Latest Reviews

Recent published reviews
2

I have sent 7 emails to SurveyMonkey through the help center, because they do not have customer service and I have...

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No votes

This is not a "complaint." It is a question. I signed up for a survey regarding dog food. I received the product and...

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1

They will automatically put your account on auto renewal without informing you and keep deducting the money even...

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No votes

This is not a "complaint." I WANT to complete the survey. I signed up for an online survey about dog food survey and...

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SurveyMonkey and Swagbucks Products and Services

Most reviewed product and services
  • Surveymonkey Survey Service (19 reviews)
  • Surveymonkey Customer Care (5 reviews)
  • Surveymonkey Subscription (3 reviews)
  • Swagbucks Account (128 reviews)
  • Swagbucks Rewards Program (67 reviews)
  • Swagbucks Customer Care (50 reviews)