PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SurveyMonkey and Swagbucks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SurveyMonkey
Swagbucks

SurveyMonkey and Swagbucks Overview

Total reviews 62 575
Company responses 0 0
Issues resolved 1 4

SurveyMonkey and Swagbucks Consumer Ratings

Rank
57 out of 297 in PR and Marketing category
36 out of 187 in Gift Cards, Rewards and Cashbacks category
Customer service
47 in category
37 in category
Website
50 in category
33 in category
Value for money
32 in category
30 in category
Reliability
26 in category
30 in category

SurveyMonkey and Swagbucks Rating Details

Customer service
1.1 (33 reviews)
1.4 (234 reviews)
Reviewer's quote

I have sent 7 emails to SurveyMonkey through the help center, because they do not have customer service and I have received any response on my refund or cancellation of the account..

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...TERRIBLE customer service that basically doesnt exist, terrible business practices. I dont even know where to begin explaning what is wrong with this horrific company. DO NOT USE..

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Website
1.6 (29 reviews)
2 (215 reviews)
Reviewer's quote

...Their website is nearly impossible to navigate to a place to report issues, and they are incredibly slow to respond. They show more similarity to a scam website than a legitimate business. They certainly give the impression that milking the consumer is a large part of their business model..

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...SWAGBUCKS was the one who offered links to Revenue Universe ON THEIR OWN WEBSITE but continually plays stupid, acting like they've never ever heard of each other. If SWAGBUCKS can't get their *** together and give credit when it's due, then they need to hang it up. They suck..

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Value for money
1.4 (27 reviews)
2 (195 reviews)
Reviewer's quote

They will automatically put your account on auto renewal without informing you and keep deducting the money even without the person accessing their services. They will not send you any acknowledgement at all...

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...They say it is gsn fault they were never paid the money and gsn said they were good and that it was swagbucks fault. Somehow, i got my 40000 sb and went to redeem them. I redeemed $375 in 3 days since they have the 2 redemptions a day going on...

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Reliability
1.7 (26 reviews)
1.6 (154 reviews)
Reviewer's quote

trying to upgrade service, no way to do it online, no way to get to a human being, including sales, tried many numbers, you get hung up on.No music on hold, even.....

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I guess attempting 15 to twenty surveys on swag buck only to get nothing but wasted time .seems to be there new goal do they get paid for I many survey they can ask the the same 25 question and track your computer than discriminate for age or race seems to be there new thing .what a wastes if your...

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SurveyMonkey and Swagbucks Pros and Cons

Pros
  • Survey design interface
  • Lousy customer services and crooked billing practices
  • Strength of toolset
  • Great surveys
  • To make money on sb
  • Website
Cons
  • Customer service
  • Procedure
  • Subscription plans
  • Poor customer service
  • Not being able to talk to a representative
  • Will not respond to complaint

SurveyMonkey and Swagbucks Most Positive Reviews

Top rated reviews
4

I am polling 5 people for meeting times. How do I send one question with 5 potential meeting times for people to choose...

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5

I was once a winner abmonth ago name if me Michelle wells

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3.5

Dear Sir,
I have purchased your survey in late August 2017 and found out that it doesn't work for me. Hence I may click o...

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5

Yall deactivated my account i cant get into my account whats the problem ive called and called still no answer

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SurveyMonkey and Swagbucks Most Critical Reviews

Lowest rated reviews
1

If you want to use survey site, it is so obvious that you are gonna use more than 10 questions right? But survey monkey...

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1

I've been watching like 30-40 videos already and whenever I'm done with a group of 10, it shows that I've earned 3 SB...

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1

I took a survey and was rather negative with my comments, fully intending to share them with my wife before submitting...

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1

Swag bucks is a bait and switch scam. I did endless fukkin surveys that paid me one swagbuck instead of the 48-100...

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SurveyMonkey and Swagbucks Latest Reviews

Recent published reviews
1.2

trying to upgrade service, no way to do it online, no way to get to a human being, including sales, tried many numbers,...

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1

I signed up for swagbucks so that i could play on gsn games. it was 4 sb a dollar spent. In a months time i spent 10k, s...

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1

broke college student we used surveymonkey for a class project. We needed to print a screen and it said it was 25 dollar...

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No votes

I cant change my address because I used the wrong zip code and I didn't get my verification code

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SurveyMonkey and Swagbucks Products and Services

Most reviewed product and services
  • Surveymonkey Survey Service (19 reviews)
  • Surveymonkey Customer Care (6 reviews)
  • Surveymonkey Subscription (3 reviews)
  • Swagbucks Account (131 reviews)
  • Swagbucks Rewards Program (73 reviews)
  • Swagbucks Customer Care (50 reviews)