PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Williams Sonoma and Sur La Table as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Williams Sonoma
Sur La Table

Williams Sonoma and Sur La Table Overview

Total reviews 165 59
Company responses 13 0
Issues resolved 2 0

Williams Sonoma and Sur La Table Consumer Ratings

Rank
54 out of 289 in Kitchen and Cooking category
45 out of 289 in Kitchen and Cooking category
Customer service
42 in category
49 in category
Website
33 in category
37 in category
Product or Service Quality
37 in category
23 in category
Exchange, Refund and Cancellation Policy
25 in category
40 in category

Williams Sonoma and Sur La Table Rating Details

Customer service
1.3 (97 reviews)
1.2 (39 reviews)
Reviewer's quote

...I called customer service and they said: no problem, send it back and we will send you a new one. That was two months ago (I sent the defective one back the same day I called). I kept calling WS to check on when my new dehydrator would arrive and they kept changing the dates...

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I have spent over an HOUR waiting on hold multiple times and NO ONE ever picked up the phone! Customer Service literally does not exist! I sent multiple emails, and NO ONE replied! They charged my credit card for the skillet that I never received and now I can't get a single human being to respond...

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Website
2.1 (75 reviews)
2 (23 reviews)
Reviewer's quote

...In early January the item was listed on the Williams Sonoma website at a sale price of $3. 99 or $4. 99 a bottle (I can't remember and of course the website won't list it now)...

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...I called to tell them it’s more expensive than website they hang up on me then I called their corporate office not helpful they said we don’t price match. Big mistake to buy anything from them..

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Product or Service Quality
1.6 (70 reviews)
2 (24 reviews)
Reviewer's quote

...just a different shape and I asked if they would honor their original extra 50% to me since they were the ones that over sold (which the person in customer service admitted) the item and then cancelled it. It seems fair since they were in the wrong for overselling. Williams Sonoma wound not do ANYTHING for...

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...have still not received the broken item replacement and the third item???? who knows????? I've called six times and emailed twice - now their "customer service" line is down. The form to submit a question on line is not working and they do not return emails. Honestly, I have never seen anything like...

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Exchange, Refund and Cancellation Policy
1.5 (65 reviews)
1.2 (26 reviews)
Reviewer's quote

...I went to the store and just wanted to exchange one item And I didn't want to be embarrassed to asking the friend for the receipt. They said that I could not exchange or return the item. I couldn't believe Them, so I called custom service, and they flat out told me no...

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...They need to politely apologize and refund my money..

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Williams Sonoma and Sur La Table Pros and Cons

Pros
  • Quality of products
  • Products they carry
  • Product they sell
  • Williams sonoma better
  • Products
  • Nice store location and layout
Cons
  • Customer service
  • Lack of care about resolving the issue they caused
  • Communication
  • Customer service
  • Bad service
  • Unprofessional customer service

Williams Sonoma and Sur La Table Most Positive Reviews

Top rated reviews
5

purchased a Brim Pour over coffee system in store/online on 08/16/2018 for $170.00. Loved it....until it stopped working...

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5

I have sent the package back as a return. Would like a refund. Thank you so much.

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5

I am awaiting a return label for a cookie jar that was exchanged. The original order No.187****WSM; replacement order...

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5

A refund I have sent product back I found out that I had the same item.

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Williams Sonoma and Sur La Table Most Critical Reviews

Lowest rated reviews
1

I have been loyal to William Sonoma for over 25 years---i will NOT be any longer.
Your entire image of integrity and bei...

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1

I took a party of 4 to the "Celebrating Julia Child and "The French Chief Cookbook" in July 2016. It was not a great...

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1

I bought a rater expensive domed cake plate/punch bowl from Williams Sonoma as a gift for my sister in law. The dome...

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1

I have had the most horrible experience from your customer service they have lost my orders messed up my order etc and...

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Williams Sonoma and Sur La Table Latest Reviews

Recent published reviews
1

it will be best if a manger call me, I know that is not the way this good store work

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1

I placed an order on July 8, 2020. One of the skillets I ordered did not arrive. I have spent over an HOUR waiting on...

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1

Willams and Sonoma canceled my account due to inactivity and because my credit score dropped! Who do they think they...

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1

It's now 11:08 a.m. on 5 August 2020 and I've been holding for over 1 hour to make an inquiry before placing an online o...

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Williams Sonoma and Sur La Table Products and Services

Most reviewed product and services
  • Williams Sonoma Shipping Service (22 reviews)
  • Williams Sonoma Manager (6 reviews)
  • Williams Sonoma Cookware (4 reviews)
  • Sur La Table Shipping Service (8 reviews)
  • Sur La Table Cooking Classes (3 reviews)
  • Sur La Table Coupon (1 review)