PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SuperShuttle and Tennco Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SuperShuttle
Tennco Express

SuperShuttle and Tennco Express Overview

Total reviews
192
1
Company responses
0
0
Issues resolved
1
0

SuperShuttle and Tennco Express Consumer Ratings

Rank
121 out of 435 in Transport category
347 out of 1036 in Transportation and Logistics category
Customer service
70 in category
365 in category
Product or Service Quality
86 in category
337 in category
Exchange, Refund and Cancellation Policy
80 in category
314 in category
Website
95 in category
335 in category

SuperShuttle and Tennco Express Rating Details

Customer service
1.3 (52 reviews)
1 (1 review)
Reviewer's quote

...I have a 15 months old daughter and needed pick up as assured, but the service was terrible- the customer service agents never even bothered to apologies rather were very bossie. After waiting for 40 mins i had to call, cancel and forced to take a taxi..

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... money and then not showing up randomly for YEARS (as far back as 2011) As per the Permits office for City of Memphis they are not authorized to run a shuttle service since March 31st 2016 As per the ground transportation office of Memphis airport they are not authorized to pick up passengers at the airport ....

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Product or Service Quality
1.4 (46 reviews)
1 (1 review)
Reviewer's quote

...You misrepresented your Shuttle service, which provided no service..

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No items

Exchange, Refund and Cancellation Policy
1.3 (41 reviews)
1 (1 review)
Reviewer's quote

...This is the 1st time I had this problem with Supershuttle and it seems very hard to get a refund...

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No items

Website
1.8 (36 reviews)
1 (1 review)
Reviewer's quote

I called the SuperShuttle customer service around 3:05 and they just said that I had to submit a request for a refund on their website. I asked the customer rep if they had told us that they wouldn't knock and she said that each driver handled it differently. I've been looking on their website and...

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No items

SuperShuttle and Tennco Express Pros and Cons

Pros
  • Reasonable price
  • When they served my area
  • I liked it
No votes
Cons
  • Poor customer service
  • No response to email
  • No explanation
  • No refund

SuperShuttle and Tennco Express Most Positive Reviews

Top rated reviews
4

Difficult contacting for return confirmation. Happily, shuttle showed up on time and everything worked out!

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No votes
3.8

I ordered a shuttle for a guest from Sun City Grand to be picked up for a
12:10 flight 4 days prior to departure(CN 48991...

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No votes

SuperShuttle and Tennco Express Most Critical Reviews

Lowest rated reviews
1

No vans available at BWI. Counter attendant told us they didn't have any vans and we had to wait for 2 hrs for one. No e...

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1

Every other year we attend Beale Street Music Festival. In 2012 we drove from Dallas/Ft. Worth (Texas) area to Memphis....

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1

I was left stranded with an infant in a town I didn't know 30 miles in the opposite direction from where I was actually...

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No votes

SuperShuttle and Tennco Express Latest Reviews

Recent published reviews
No votes

Estimados señores (as)
Tenia la reservacion con SUPER SHUTTLE para el dia de 03/15/2020 llegada desde SDQ con A Airline....

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No votes
No votes

#3821906
My one way booking for 2passengers from riu las america to Cancun airport on 20th Mar 2020 was cancelled early....

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No votes

SuperShuttle and Tennco Express Products and Services

Most reviewed product and services
  • Supershuttle Shuttle Service (89 reviews)
  • Supershuttle Vehicle Driver (13 reviews)
  • Supershuttle Pick Up Service (4 reviews)
  • Tennco Express Shuttle Service (1 review)