PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Superjeweler and Zales as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Superjeweler
Zales

Superjeweler and Zales Overview

Total reviews 167 465
Company responses 17 0
Issues resolved 3 1

Superjeweler and Zales Consumer Ratings

Rank
70 out of 851 in Jewelry and Accessories category
212 out of 851 in Jewelry and Accessories category
Customer service
72 in category
134 in category
Website
88 in category
180 in category
Discounts and Special Offers
71 in category
149 in category
Exchange, Refund and Cancellation Policy
54 in category
121 in category

Superjeweler and Zales Rating Details

Customer service
2 (82 reviews)
1.2 (132 reviews)
Reviewer's quote

Never mind the horrible customer service of been chatting for 4 days straight with these people and still no answers. I know there's alot going on but it's not just for them its happening to everyone. To take someone's money for product's that they ordered and to not have the respect to talk to...

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...My husband and I have been customers for over 30 years and I've become unhappy with the customer service. It's safe to say we will no longer be doing business with this company anymore unless there is a drastic change..

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Website
2.8 (79 reviews)
1.8 (97 reviews)
Reviewer's quote

They make you think your are getting something of high value at a great price with all the discounts and the fake descriptions & advertising on their Website. Don't believe it! They are sold me fake gems made of glass at rip-off prices. I am in the process of filing a formal complaint with the...

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I ordered from this website in April. I just received confirmation that my order was shipped. This was supposed to be a 2 day shipping order...

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Discounts and Special Offers
2.7 (76 reviews)
1.7 (90 reviews)
Reviewer's quote

...99/ IT WAS A SPECIAL- IF IT WAS A TYPO MADE THEN I WILL SEND THE REST OF THE MONEY ONCE I GET THE TURQUISE TEARDROP EARRINGS BEFORE MAY 22,2020 PLEASE SEND ME A LETTER ASAP CONCERNING THIS MATTER, LETS GET THIS GIFT IN THE MAILBOX. THANKS..

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...The ring has to be special ordered for the right size and it can take 10 weeks. So I then I figured I'd ask if this ring was really limited edition and no longer being made and she said no that's not true either. Then I receive my statement today and the interest is monthly not yearly...

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Exchange, Refund and Cancellation Policy
2.1 (70 reviews)
1.3 (111 reviews)
Reviewer's quote

This is a very poor customer service policy. They should be sending me out another product while they do their own research! No one should have to wait 8 weeks for earrings that may or may not come and that have already been paid for!!! I cannot be responsible for their choice of delivery service....

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They will not give me a "refund" and have no control over it. All this leads me to being the one who loses here. I am being stuck with a debt by their own errors in giving misleading information from the time I called to say I found the earring and want the other one back, and when they closed down...

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Superjeweler and Zales Pros and Cons

Pros
  • Warranty
  • Shipping
  • People
  • No pros
  • Staff at the store were very nice
  • Store staff seemed sorry even while refusing to honor price
Cons
  • Customer service
  • Way this company handles its business
  • Quality
  • Customer service
  • Quality
  • No solution

Superjeweler and Zales Most Positive Reviews

Top rated reviews
5

I've had nothing but great experiences with this company. You get what you pay for. All items clearly state the clarity...

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5

I know how freaked out I got when I stumbled upon all of the negative reviews about Zales AFTER I had already ordered my...

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5

I rns 1carat blue topaz and diamond chip's mans ring in 10k gold. My ring is stunning. The cut on the center stone has a...

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5

I am concerned, after reading the reviews about sales repair service. A few years ago I sent a watch for repair, the cri...

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Superjeweler and Zales Most Critical Reviews

Lowest rated reviews
1

I ordered a diamond ring from this company at a great price, never arrived, sent an e-mail, bizarre response saying the...

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1

There are so many reasons not to shop at Zales. First of all, when my fiance and I went to browse rings, we were heavily...

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1

I placed an order with SuperJeweler.com and only received a portion of it. After chatting with Brittany 3 times I then...

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1

Bought my Husband a tatitanium and Diamond wedding band from zales 2000 plus tx we paid payments for two years to pay...

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Superjeweler and Zales Latest Reviews

Recent published reviews
2.5

I ordered two sets of earrings. They were mailed out in a very quick and timely fashion. The earrings were enlarged on...

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1

I asked for a simple recipe by email, asked literally 3 times by phone for the purchase of a amethyst infinity necklace...

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No votes

I ordered a pair of earrings on 06/23/20. Despite chatting with either a person or a computer on line 3 times and...

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No votes

My wedding rings broke not one but two

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Superjeweler and Zales Products and Services

Most reviewed product and services
  • Superjeweler Ring (34 reviews)
  • Superjeweler Shipping Service (28 reviews)
  • Superjeweler Necklace (9 reviews)
  • Zales Ring (168 reviews)
  • Zales Customer Care (44 reviews)
  • Zales Ring Repair (17 reviews)