PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Superjeweler and The Bradford Exchange as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Superjeweler

Superjeweler

Has Verified Representatives
2.5
Superjeweler
The Bradford Exchange

Superjeweler and The Bradford Exchange Overview

Total reviews
169
1427
Company responses
17
0
Issues resolved
3
10

Superjeweler and The Bradford Exchange Consumer Ratings

Rank
74 out of 832 in Jewelry and Accessories category
108 out of 832 in Jewelry and Accessories category
Customer service
71 in category
80 in category
Website
84 in category
118 in category
Discounts and Special Offers
70 in category
110 in category
Exchange, Refund and Cancellation Policy
56 in category
68 in category

Superjeweler and The Bradford Exchange Rating Details

Customer service
2 (82 reviews)
1.7 (473 reviews)
Reviewer's quote

Never mind the horrible customer service of been chatting for 4 days straight with these people and still no answers. I know there's alot going on but it's not just for them its happening to everyone. To take someone's money for product's that they ordered and to not have the respect to talk to...

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Received an email on Saturday that it was shipped and would be delivered by Tuesday! It DID NOT ARRIVE!!! I called customer service they placed me on hold numerous times for a total of 48 mins to say it was being prepared- Then disconnected the call when i told them i wanted my extra shipping...

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Website
2.9 (80 reviews)
2.3 (413 reviews)
Reviewer's quote

They make you think your are getting something of high value at a great price with all the discounts and the fake descriptions & advertising on their Website. Don't believe it! They are sold me fake gems made of glass at rip-off prices. I am in the process of filing a formal complaint with the...

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Tried to order checks online, website EXTREMELY SLOW. Finally, got info placed into form, clicked on "continue" and order was blown away. Was able to retrieve order only to have the same thing happen...

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Discounts and Special Offers
2.7 (76 reviews)
2 (347 reviews)
Reviewer's quote

...99/ IT WAS A SPECIAL- IF IT WAS A TYPO MADE THEN I WILL SEND THE REST OF THE MONEY ONCE I GET THE TURQUISE TEARDROP EARRINGS BEFORE MAY 22,2020 PLEASE SEND ME A LETTER ASAP CONCERNING THIS MATTER, LETS GET THIS GIFT IN THE MAILBOX. THANKS..

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...This was a special ring for my husband; so, he did not wear it all the time. But, on the fourth wearing of it, the glue that holds on the motorcycle and cross insignia let loose and the insignia was lost. This happened in January of this year ( 2018 )...

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Exchange, Refund and Cancellation Policy
2.1 (70 reviews)
1.9 (364 reviews)
Reviewer's quote

This is a very poor customer service policy. They should be sending me out another product while they do their own research! No one should have to wait 8 weeks for earrings that may or may not come and that have already been paid for!!! I cannot be responsible for their choice of delivery service....

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...Bradford exchange said that they would send a replacement. I haven't recieved the replacement yet, but hopefully they are true to their word..

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Superjeweler and The Bradford Exchange Pros and Cons

Pros
  • Warranty
  • Shipping
  • People
  • Unique items
  • Products are of good quaility
  • Product
Cons
  • Customer service
  • Way this company handles its business
  • Quality
  • Customer service
  • Failure to honor guarantee
  • Customer service follow up

Superjeweler and The Bradford Exchange Most Positive Reviews

Top rated reviews
5

I've had nothing but great experiences with this company. You get what you pay for. All items clearly state the clarity...

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5

I purchased a ring from this company and was totally disappointed when I received the item. The ring that is on the...

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5

I rns 1carat blue topaz and diamond chip's mans ring in 10k gold. My ring is stunning. The cut on the center stone has a...

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5

I purchased at least two men's rings from the Bradford Exchange and received my rings in a relatively timely manner. The...

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Superjeweler and The Bradford Exchange Most Critical Reviews

Lowest rated reviews
1

I ordered a diamond ring from this company at a great price, never arrived, sent an e-mail, bizarre response saying the...

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1

Took me for $114.00. Keep getting post card delayed another 2 months. 877-903-6825 for a refund. Options are in...

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1

I placed an order with SuperJeweler.com and only received a portion of it. After chatting with Brittany 3 times I then...

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1

We were signed on to receive a monthly addition to a train set. We were unable to stop the shipments from coming once we...

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Superjeweler and The Bradford Exchange Latest Reviews

Recent published reviews
2.5

I ordered two sets of earrings. They were mailed out in a very quick and timely fashion. The earrings were enlarged on...

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2

My coke clock will not reset

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No votes

I ordered a pair of earrings on 06/23/20. Despite chatting with either a person or a computer on line 3 times and...

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No votes

i called to talk to customer service about the ring my husband purchased from them for me and now the post is bent and t...

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Superjeweler and The Bradford Exchange Products and Services

Most reviewed product and services
  • Superjeweler Ring (34 reviews)
  • Superjeweler Shipping Service (28 reviews)
  • Superjeweler Necklace (9 reviews)
  • The Bradford Exchange Shipping Service (194 reviews)
  • The Bradford Exchange Ring (132 reviews)
  • The Bradford Exchange Customer Care (127 reviews)