PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SunTrust and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SunTrust
Wells Fargo

SunTrust and Wells Fargo Overview

Total reviews
316
1615
Company responses
0
0
Issues resolved
1
1

SunTrust and Wells Fargo Consumer Ratings

Rank
324 out of 1858 in Financial Services category
88 out of 725 in Banks category
Customer service
243 in category
96 in category
Product or Service Quality
212 in category
66 in category
Reliability
194 in category
83 in category
Diversity of Products or Services
229 in category
91 in category

SunTrust and Wells Fargo Rating Details

Customer service
1.3 (137 reviews)
1.3 (386 reviews)
Reviewer's quote

Im calling about my account and nobody picks up the customer service line , had to call off two different lines still no answer..

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Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Product or Service Quality
1.4 (114 reviews)
1.4 (336 reviews)
Reviewer's quote

I has been with you for about 5 years going on but on the last year service for the benefit of the client like before I don't see it. Today I went out of my why to change my paycheck to the sucursal because I need the cash to pay my rent, instead that deposit like I always do online banking. When I...

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I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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Reliability
1.3 (103 reviews)
1.3 (295 reviews)
Reviewer's quote

My account was closed and SUNTRUST WONT RELEASE MY FUNDS LEAVING ME AND MY FAMILY IN SERIOUS EMERGENCY SITUATION

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Diversity of Products or Services
1.5 (97 reviews)
1.6 (290 reviews)
Reviewer's quote

My problem is why couldn't a well known bank, that is a professional, qualified business establishment, that handles millions plus financial services for customers, cannot send me a statement of any kind with my amount due for a month, my account number and when it is due and to whom. It seems...

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I called Retirement Services as I was getting ready to leave a job asking about policies and procedures, because I needed access to my 401k, right away in my transition to the new job. I called repeatedly, never getting the same person twice. We called for a week before I left, everyday after I...

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SunTrust and Wells Fargo Pros and Cons

Pros
  • That i had an option to go somewhere else to do business
  • Tellers
  • Nice tellers
  • No customer service
  • Who did try to make me fell better
  • Nightmare
Cons
  • Customer service
  • Does not work with customers
  • Staff attitude
  • Customer service
  • Incompetant
  • Rude representatives

SunTrust and Wells Fargo Most Positive Reviews

Top rated reviews
5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

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5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

The young lady handle the stop payment

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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SunTrust and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

This is the worst bank i have ever the displeasure of dealing with. I own a business and have been with this bank since...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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SunTrust and Wells Fargo Latest Reviews

Recent published reviews
1

My account was closed and SUNTRUST WONT RELEASE MY FUNDS LEAVING ME AND MY FAMILY IN SERIOUS EMERGENCY SITUATION

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1.8

I applied for credit from Wells Fargo in 2015 when I bought my House and got a $10,000 credit limited that's how I...

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1

I opened a savings and a checking account with SunTrust online due Til the pandemic I open my account online. I then...

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1

My account through Wells Fargo was closed because I had not used it in 18 months. Because of COVID - 19 I was not able...

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SunTrust and Wells Fargo Products and Services

Most reviewed product and services
  • Suntrust Account (64 reviews)
  • Suntrust Checking Account (41 reviews)
  • Suntrust Customer Care (23 reviews)
  • Wells Fargo Account (239 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)