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Suntrust

Banks
  • 0 ISSUES RESOLVED
  • 171 TOTAL REVIEWS
  • $78.3K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Staff
Billing Practices
  • That i had an option to go somewhere else to do business 2
  • Bank name 2
  • Horiffic experience 1
  • Tellers 1

Customers don't like

  • Staff attitude6
  • Banking practices5
  • Customer service4
  • Fees2
  • Greed2
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USAA

Loans and Mortgages
  • 6 ISSUES RESOLVED
  • 921 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $15K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Staff
Billing Practices
  • Horrible lying thieves 5
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Easy to access by phone 3
  • Prompt responses 3

Customers don't like

  • Horrible customer service21
  • Customer service15
  • Being treated like a criminal12
  • Incompetent employees7
  • Did not resove issue6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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