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SunTrust

Banks
  • 1 ISSUES RESOLVED
  • 221 TOTAL REVIEWS
  • $94.5K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.4
Customer service
Staff
Website
Diversity of Products or Services
Reliability
  • That i had an option to go somewhere else to do business 2
  • Bank name 2
  • Tellers 1
  • Offers from other companies to transfer loan 1

Customers don't like

  • Customer service7
  • Does not work with customers4
  • Staff attitude3
  • Greed2
  • Customer service and comittment to customer2
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 1051 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $13.2K AVERAGE LOSS
1.7
Customer service
Staff
Website
Diversity of Products or Services
Reliability
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Customer service is great 3

Customers don't like

  • Horrible customer service36
  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Unwillingness to fix problem usaa created4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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