PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Synchrony Bank and SunTrust as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Synchrony Bank
SunTrust

Synchrony Bank and SunTrust Overview

Total reviews
568
287
Company responses
0
0
Issues resolved
7
1

Synchrony Bank was first mentioned on PissedConsumer on May 13, 2015 and since then this brand received 568 reviews. It is 281 reviews more than SunTrust received since Jan 12, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Synchrony Bank customer support team than with SunTrust customer service.

Synchrony Bank and SunTrust Consumer Ratings

Rank
130 out of 920 in Banks category
287 out of 2349 in Financial Services category
Customer service
100 in category
240 in category
Product or Service Quality
87 in category
201 in category
Reliability
78 in category
192 in category

Synchrony Bank and SunTrust Rating Details

Customer service
1.2 (302 reviews)
1.2 (120 reviews)
Reviewer's quote

Synchrony Bank is handling all the credit accounts for the major oil company I've been loyal to for 30 years and yest their customer service on behalf of this company is some of the worst I've ever experienced. having to deal with Synchrony Bank as a credit provider is so frustrating, the oil...

Michael Hamrick

...Also the customer service at the Palm Harbor, (across from boot ranch), branch teller Michelle is rude and condescending. Also the Manager is incompetent and does not know how to talk to the customers. I had to do business at the bank so I chose to go to the bank farther down Tampa Road...

Jodi C
Product or Service Quality
1.3 (259 reviews)
1.4 (101 reviews)
Reviewer's quote

Synchrony Bank is handling all the credit accounts for the major oil company I've been loyal to for 30 years and yest their customer service on behalf of this company is some of the worst I've ever experienced. having to deal with Synchrony Bank as a credit provider is so frustrating, the oil...

Michael Hamrick

...I was changing banks due to poor WF service. They take the check open the account and the WF account pays the check the same day. On 3/8/19 I get a form letter telling me that their is a hold on the account...

Wm H
Reliability
1.3 (254 reviews)
1.2 (89 reviews)
Reviewer's quote

My name is Victor Delgado i am a new customer with account number 7946 , can you inform me if possible a person who speacks spanish in your Co. They called me speaking in english

Victor D

In December of last year, I sent my mother $455.00 via CashApp. She could not locate the funds, so I called my bank, TD Bank, to set up a dispute. TD Bank entered the dispute and gave me a provisional credit. Days later, my mother was able to locate the funds, so I cancelled my dispute with TD...

Ramel B

Synchrony Bank and SunTrust Pros and Cons

Pros
  • Disgusted
  • Noihing
  • Answered the phone
  • That i had an option to go somewhere else to do business
  • Tellers
  • Bank name
Cons
  • Unethical
  • Untruthful
  • Customer service
  • Customer service
  • Does not work with customers
  • Staff attitude

Synchrony Bank and SunTrust Most Positive Reviews

Top rated reviews
5

They closed my account & said per my request which was a lie I seem to have a lot of problems with my account so when...

5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

Synchrony Bank and SunTrust Most Critical Reviews

Lowest rated reviews
1

After finding out that we had 4 judgments on the house in January. I contacted all of them to settle on amount to pay...

1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

Synchrony Bank and SunTrust Latest Reviews

Recent published reviews

Buenos días
Yo tenía una tarjeta en jc penny que fue cerrada, hace unos años atrás, el problema es que sigue reportada en...

Read all 568 reviews

Except it's your deposits immediately after close my account with no explanation 2 days before Thanksgiving I walked...

Read all 287 reviews

Synchrony Bank and SunTrust Products and Services

Most reviewed product and services
  • Synchrony Bank Credit Card (137 reviews)
  • Synchrony Bank Customer Care (114 reviews)
  • Synchrony Bank Account (64 reviews)
  • Suntrust Account (62 reviews)
  • Suntrust Checking Account (35 reviews)
  • Suntrust Banking Service (20 reviews)