PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Rentals and Sunbelt Rentals as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Rentals
Sunbelt Rentals

United Rentals and Sunbelt Rentals Overview

Total reviews 80 113
Company responses 0 22
Issues resolved 0 2

United Rentals and Sunbelt Rentals Consumer Ratings

Rank
90 out of 563 in Rentals category
62 out of 563 in Rentals category
Customer service
111 in category
81 in category
Product or Service Quality
64 in category
79 in category
Price Affordability
109 in category
66 in category
Value for money
93 in category
68 in category

United Rentals and Sunbelt Rentals Rating Details

Customer service
1.2
(39 reviews)
1.4
(57 reviews)
Reviewer's quote

...First there is no customer service. 2. The employees do not care about the equipment or the proper preparation of a piece of equipment that goes off their lot...

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The only good customer service was the auto reply on their website. No one bothered to contact me about my request for a quote of equipment rental..

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Product or Service Quality
1.8
(32 reviews)
1.6
(48 reviews)
Reviewer's quote

...Rental service tech straight up lied about equipment not being usable when I called to try to get a refund stating it was user error even though he could not get equipment to function when they had to pick it up..

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...Call in very long wait for service person to come out and repair. I dispute the charges. Came to agreement that would credit me back, unused hrs do to long wait of repair to become complete which was credit back to the balance place on my credit card which was paid...

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Price Affordability
1.9
(32 reviews)
2.2
(48 reviews)
Reviewer's quote

I quoted a price for rental based my price off that then it was $1,000 more. I worked for free 4 days..

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...Oh and btw if you rent something from them plan on it being almost 3 times as much as the price it says on there website..

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Value for money
1.6
(27 reviews)
1.8
(45 reviews)
Reviewer's quote

United rentals wanted more money for the containers that were sitting on my property and used then new containers delivered too my property! They were the highest priced even though their containers didn't need to be delivered and were old and rusred This company is the worst Rip off! Among many...

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When one lift went down we went down and thats alot of money not working, 5 men. So we ran over a few days because of this and Sunbelt is trying to charge me a full month for lifts rented 10 days and would of been alot less then that if they worked. I went with rental works this time, they are a...

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United Rentals and Sunbelt Rentals Pros and Cons

Pros
  • Exceptional customer service
  • Employees are great
  • Safety
  • Instock
  • Excellent when things go right
  • Customer service
Cons
  • Whole experience
  • Lack of customer service
  • Not helpful at all
  • Terrible customer service
  • Customer servi
  • Poor quality and customer service

United Rentals and Sunbelt Rentals Most Positive Reviews

Top rated reviews
5

I'm still waiting on the next step to see will i receive a branch interview

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5

Nobody can compete with Sunbelt.. Not United, Not CAT, Not Hertz. Nobody. Weโ€™re taking over the world so either get in...

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5

I needed an excavator delivered quickly. The lovely lCSR (unfortunately I don't recall her name) new her stuff and had m...

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5

Please have someone from Sunbelt Rentals contact me about my recent (ending today, 1/22/20) week long rental of a Kubota...

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United Rentals and Sunbelt Rentals Most Critical Reviews

Lowest rated reviews
1

Technician wrapped hydraulic line with a glove to slow a leak down. Hydraulic control valve needs replaced. $6000 part....

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1

My buisness had been using sunbelt since 2001-**** it was formaly known as NorthRidge equipment in our area so 20 plus...

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1

The costumer service in your Bullhead AZ location is the worst I have, your sales people are the very rude. I will...

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1

I rented a piece of equiptment from sunbelt rentals in middletown, ohio. The cashier was rude and obnoxious, i was...

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United Rentals and Sunbelt Rentals Latest Reviews

Recent published reviews
No votes

We bought a generator from United Rentals in Tigard, Oregon. They sold us the wrong type of generator that was for job...

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No votes

Was Verbally Only, Quoted 2000.00 per month for Generator Rental
No other Agreement and No Signature, Was Told it was A P...

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1

Highest priced worst possible company
Bought the company that I was doing business with so I got stuck with this
1 star co...

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No votes

Was lied to overcharged $2,600 They dropped equipment off.Said they would pickup up in one week.they didnt show back up...

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