PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sunbelt Rentals and United Rentals as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sunbelt Rentals
United Rentals

Sunbelt Rentals and United Rentals Overview

Total reviews 114 80
Company responses 22 0
Issues resolved 2 0

Sunbelt Rentals and United Rentals Consumer Ratings

Rank
62 out of 567 in Rentals category
90 out of 567 in Rentals category
Customer service
81 in category
112 in category
Reliability
71 in category
85 in category
Price Affordability
66 in category
110 in category
Product or Service Quality
80 in category
64 in category

Sunbelt Rentals and United Rentals Rating Details

Customer service
1.4
(57 reviews)
1.2
(39 reviews)
Reviewer's quote

The only good customer service was the auto reply on their website. No one bothered to contact me about my request for a quote of equipment rental..

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...First there is no customer service. 2. The employees do not care about the equipment or the proper preparation of a piece of equipment that goes off their lot...

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Reliability
1.5
(50 reviews)
1.5
(25 reviews)
Reviewer's quote

My buisness had been using sunbelt since 2001-**** it was formaly known as NorthRidge equipment in our area so 20 plus years never a problem until my last rental where they charged a debit card account of mine until it was empty over$27,000 and never sent a receipt or invoice over a period of 8...

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I had an asphalt job. Everything was in line, laborers, Asphalt, trucking, company, and skid steer, all I needed was a roller and I could have that job done that day I got with United rentals. They said they had a roller for the next day I said, OK. The next day rolls around the time goes by I...

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Price Affordability
2.2
(48 reviews)
1.9
(32 reviews)
Reviewer's quote

...Oh and btw if you rent something from them plan on it being almost 3 times as much as the price it says on there website..

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I quoted a price for rental based my price off that then it was $1,000 more. I worked for free 4 days..

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Product or Service Quality
1.6
(48 reviews)
1.8
(32 reviews)
Reviewer's quote

...Call in very long wait for service person to come out and repair. I dispute the charges. Came to agreement that would credit me back, unused hrs do to long wait of repair to become complete which was credit back to the balance place on my credit card which was paid...

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...Rental service tech straight up lied about equipment not being usable when I called to try to get a refund stating it was user error even though he could not get equipment to function when they had to pick it up..

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Sunbelt Rentals and United Rentals Pros and Cons

Pros
  • Instock
  • Excellent when things go right
  • Customer service
  • Exceptional customer service
  • Employees are great
  • Safety
Cons
  • Terrible customer service
  • Customer servi
  • Poor quality and customer service
  • Whole experience
  • Lack of customer service
  • Not helpful at all

Sunbelt Rentals and United Rentals Most Positive Reviews

Top rated reviews
5

Nobody can compete with Sunbelt.. Not United, Not CAT, Not Hertz. Nobody. Weโ€™re taking over the world so either get in...

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5

I'm still waiting on the next step to see will i receive a branch interview

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5

Please have someone from Sunbelt Rentals contact me about my recent (ending today, 1/22/20) week long rental of a Kubota...

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5

I needed an excavator delivered quickly. The lovely lCSR (unfortunately I don't recall her name) new her stuff and had m...

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Sunbelt Rentals and United Rentals Most Critical Reviews

Lowest rated reviews
1

My buisness had been using sunbelt since 2001-**** it was formaly known as NorthRidge equipment in our area so 20 plus...

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1

Technician wrapped hydraulic line with a glove to slow a leak down. Hydraulic control valve needs replaced. $6000 part....

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1

I rented a piece of equiptment from sunbelt rentals in middletown, ohio. The cashier was rude and obnoxious, i was...

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1

The costumer service in your Bullhead AZ location is the worst I have, your sales people are the very rude. I will...

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Sunbelt Rentals and United Rentals Latest Reviews

Recent published reviews
No votes

So, this was the first time I have used Sunbelt. There was a lot of bad, mixed with a helpful ending.
Im a tree arborist....

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No votes

We bought a generator from United Rentals in Tigard, Oregon. They sold us the wrong type of generator that was for job...

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No votes

Was Verbally Only, Quoted 2000.00 per month for Generator Rental
No other Agreement and No Signature, Was Told it was A P...

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1

Highest priced worst possible company
Bought the company that I was doing business with so I got stuck with this
1 star co...

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