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Suddenlink

Telecommunications
  • 13 ISSUES RESOLVED
  • 1345 TOTAL REVIEWS
  • $590K CLAIMED LOSSES
  • $2.5K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • High speed internet 11
  • Fast when it works 7
  • Easy setup 6
  • Ease of payment 6
  • Internet 5

Customers don't like

  • Customer service49
  • Raising prices11
  • Shady practices5
  • Pricing and customer service5
  • No popular channels5
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Xfinity

Telecommunications
  • 3 ISSUES RESOLVED
  • 626 TOTAL REVIEWS
  • $100K CLAIMED LOSSES
  • $666 AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Internet speed 6
  • When it works right 4
  • Promotional prices 3
  • Installer 3
  • Having internet 3

Customers don't like

  • Customer service28
  • Price6
  • Unwillingness to rectify situation5
  • Service4
  • Dishonest service tech4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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