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Suddenlink

Telecommunications
  • 8 ISSUES RESOLVED
  • 1084 TOTAL REVIEWS
  • $570K CLAIMED LOSSES
  • $3.3K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • High speed internet 10
  • Ease of payment 6
  • Fast when it works 6
  • Easy setup 5
  • Internet 5

Customers don't like

  • Customer service33
  • Raising prices14
  • Channel loss11
  • Internet speed9
  • Unreliable service8
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Tracfone

Telecommunications
  • 11 ISSUES RESOLVED
  • 972 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $722 AVERAGE LOSS
1.9
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • No contract 11
  • Cost when i used very few minutes 10
  • Good service for years 10
  • Price 10
  • Having the same phone number 7

Customers don't like

  • Poor customer service20
  • Untrained call centers13
  • Customer service11
  • Rude customer service people11
  • Service while trying add minutes7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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